Macy’s Complaints, Reviews, Scam and Fraud Reports
Corporate InformationBusiness Name: Macy's Inc
Category: Department Stores
Complaint Directory: View Listing
Corporate Address: 7 West Seventh St
Cincinnati, Ohio 45202 USA
Phone Number: 513-579-7000
Company Contact: Terry J. Lundgren - CEO
Ratings Damage Reports For Macy’s
Customer Loss DataTotal Reported Consumer Losses:
Average Reported Loss Per Consumer:
Consumer Ratings DataAverage Rating: 1.34 of 5
Based On: 20 Reviews / Complaints
Number Of Comments: 19 comments
Most Recent Complaint About Macy’s
Ruin Your Credit
I purchased two expensive area rugs on line in November 2013. The first item was left on my doorstep, in the snow. I had to drag the 100 pound rug into my home which is no easy feat as a 68 year old with a bad back. The next rug ordered on line was refused by me. Beginning in December, 2013 I began making efforts to return the first rug received. It took until mid-January,2014 before Macys arranged for pickup of the rug. In the meantime, the rug was moved to my garage and I tripped over it twice.
Countless calls were made to customer service representatives to retrieve the rug – meanwhile, my account showed a balance for TWO rugs. I was assured by MaryAnn of the corporate offices that I would receive a full refund (including return shipping charges).
As of today (March 3, 2014) my credit card has been put on hold; I have been charged approximately $78 in interest/late fees for items returned two or three months ago and I have made two 20 minute calls to the credit department to undo this mess this morning. I have at least 8 e-mails from Macy’s apologizing for the error and promising to fix it. As a last resort, I called Tom Tyson of the general liability department but the man simply doesn’t return my calls.
This is, without a doubt, the most frustrating experience I’ve ever had with a company and if I ever step foot in another Macy’s store then shame on me. Horrible way to treat loyal customers. To think they have an edge on JC Penney is just a shame.View Comments View More Macy’s Complaints
Macy’s Reviews and Complaints
Have To Take Action For Its Lousy Irresponsible Customer Service
Complaint Filed By: Sersaray Basarir On: February 24, 2014 Rating: 1 out of 5
TO MACY’S We filed this complaint any organization and bureau possible: “We purchased a winter coat at the end of...
Rips Us Off Again!
Complaint Filed By: amanda On: December 31, 2013 Rating: 1 out of 5
As we all know, MACYS is the WORST store in the country for false advertising and ridiculous, unusable coupons that...
Don’t Work There
Complaint Filed By: Patt C On: December 19, 2013 Rating: 1 out of 5
I had worked at Macy’s at 1401 Greenbrier in Chesapeake Virginia a for 10 years, 4 month, when on 10/31/13...
Shoe Department Fake Promise
Complaint Filed By: macyscomplaint On: December 3, 2013 Rating: 3 out of 5
I am writing to complain about an experience I had at the Macy’s in Santa Barbara at 701 State St.,...
Do Not Order On Line
Complaint Filed By: JANY On: December 2, 2013
I ordered two ralph lauren jackets through Macy’s store as my size was not available and sales associate ordered for...
Preys On Senior Citizens
Complaint Filed By: Big Blue On: July 1, 2013 Rating: 1.5 out of 5
My mother is 82 years young and just loves to shop at Macy’s for everything. Unfortunately, her credit card was...
Never Accept Discounts From Macys
Complaint Filed By: angry customer On: April 12, 2013 Rating: 1 out of 5
I went to my local Macy’s at Pentagon City, Arlington, VA, and found a pair of white pants I liked....
Complaint Filed By: Savedey On: March 26, 2013 Rating: 1 out of 5
I went on Friday March 22, 2013 to Macy’s store on Lakewood Boulevard, Lakewood, CA. I shopped at the Jewerly...
Double pending dipping
Complaint Filed By: crasian On: March 26, 2013 Rating: 2 out of 5
Ok so I’ve been a major shopper at Macy’s for years and have made a few online purchases also. Just...
Wrongful Report to Credit Bureau By Macy’s
Complaint Filed By: None On: March 25, 2013 Rating: 1 out of 5
On Friday 22, 2013 I had the opportunity to view my credit report. While viewing, I noticed there was a...
Yet Another Disappointment at Macys
Complaint Filed By: Mark Brajnikoff On: March 14, 2013 Rating: 1 out of 5
I walked four blocks from my office to purchase my wife a birthday gift. I researched the potential gift on...
Macys lack of judgement in issuing us a Macys card
Complaint Filed By: Ron Miziker On: February 28, 2013 Rating: 2 out of 5
Recent shopping in your store, as we frequently do, when paying for the items selected, the Clerk asked us if...
Macys Harrasses thier OWN Customers
Complaint Filed By: PissedOne On: February 15, 2013 Rating: 1 out of 5
So, as of today I am 10 days late on my Macys CC payment. The payment was $50, but now...
Macys department store the place for unpaid overtime and make your life miserable
Complaint Filed By: Al; Henry On: December 18, 2012 Rating: 1 out of 5
Macy’s Department Store, better don’t get any job at Macy’s unless you want to ruin your life. Macy’s Department Store...
Macys broke my glasses No full replacement
Complaint Filed By: Angela Thomas On: December 10, 2012 Rating: 2 out of 5
I have been having a problem with your optical department replacing my personal pair of eyeglasses. My Fendi eyeglasses was...
Thanksgiving is Lost!
Complaint Filed By: Julia Boeh On: November 30, 2012 Rating: 1 out of 5
I am so disappointed in Macys this year. I understood that Macy’s and Nordstrom’s were going to wait until opening...
False Accusation By Macy’s
Complaint Filed By: BETTY On: November 9, 2012
On November 2nd. 2012, my son entered Macys Dept. Store,at the Coastland Center Mall, in Naples, Florida. He browsed inside,...
THEFT from my account
Complaint Filed By: Macy's Customer On: October 5, 2012
When I sent a banker check on September 7th to pay my Macy’s account, and it was deposited into Macy’s...
Bedbugs From Macy’s
Complaint Filed By: JOAN SHERMAN On: June 27, 2012
A new Macy’s mattress, delivered 6/6/12, was infested with bedbugs. Bedbugs spread to my box spring & bed frame. Macys...
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