Smile Pro Direct Reviews and Complaints by Consumers and Customers

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Last Updated On: October 15, 2014

Smile Pro Direct Corporate Contact

Business Name: Smile Pro Direct Inc.
Corporate Address:
7565 Commercial Way, Unit E
Henderson, Nevada 89011 USA

Customer Service Contacts

Corp Phone Number: 866-221-1656
Corp Email: customerservice@SmileProDirect.com
Corp Website: smileprodirect.com

Smile Pro Direct Customer Ratings and Reports

Customer Ratings

Average Rating: 1.25 out of 5
Based On: 16 Reviews
Number Of Comments: 16

Consumer Loss Reports

Reported Losses: $1,099.84
Average Reported Losses: $68.74

Latest Smile Pro Direct Complaint

Is Smile Pro Direct a Rip Off, Fraud or Have They Scammed You? WARN OTHER CONSUMERS By Sharing

Category: Dental Services Directory ListingSmile Pro Direct Inc. Listing

Lied To Me And Cheated Me.

I signed up on line for a “trial” of their tooth whitening product. Their advertisement claimed that they would send me a trial packet of their product for $1.03 (plus shipping), and that I had 8 days to decide whether or not to continue the trial. I ordered the product on September 26th, and received an email confirming the order.

I called the company on October 4th (I have a dated email confirming that fact): however, I discovered that the company had charged my account $94.31 despite the fact that I had called to request cancellation of the account, and I also cancelled it on their web site via their “easy cancel” method.

I called the company to ask why my account had been charged after I cancelled the “trial,” and was told that the trial was only for 8 days and they had no knowledge of my timely cancellation. This despite the fact that I have a dated email confirming the cancellation and assuring me that no further charges would be made to my account. When I complained to the “customer service” person and demanded to speak to a supervisor, I got the same gibberish from the supervisor; however, the supervisor said the company would refund some 35 percent of my money.

Apparently the supervisor was unable to count. There are 30 days in September. I ordered the trial on the 26th. 8 days from the 26th of September is the 4th of October, which is when I cancelled the account. No amount of my complaining and protesting had any effect, and I have now lost some $60, which I can ill afford to lose.

The company also failed to send any of the additional incentives they telephoned me to describe, no instructions, no contact information, just 3 tubes of their product which did not match the description of what they said they were going to send.

10 Most Recent Smile Pro Direct Complaints


Consumer Comments For Smile Pro Direct

  • IF YOU WAS SCAMMED BY THESE PEOPLE, DO NOT PLAY WITH THEM ON THE PHONE. CALL YOUR DEBIT OR CREDIT CARD NUMBER LOCATED ON THE BACK OF YOUR CARD AND DISPUTE THE CHARGES AS THERE IS A TIME LIMIT BETWEEN 45-60 DAYS THAT YOUR MONEY IS INSURED! AFTER SO MANY CHARGEBACKS FROM DIFFERENT CUSTOMERS AND REPORTS AS SCAMMERS, THEY WILL BE SHUT DOWN!

  • Smile Pro and Action Pro both have identical addresses. Both companies, same scam.

  • Exactly the same. They have made a practice of ripping off people who only wanted to pay for the sample. What they do is send the sample and the full product at the same time and charge your account before the free trial period ends. Ordered on 2/18/14 and received on 2/19/14 and was charged $3.87 in addition to the $1.03 I expected to pay. Then on 2/24/14 they sent a debit on my card in the amount of $94.31. After arguing with customer service they said they would send me 50% of the amount – which I told them was unacceptable. The guy with a foreign speaking voice said I would get my refund. I never received and today they say they will send me 70% of my refund since I cancelled and sent back the unopened product. THIS IS A SCAM AND MAIL FRAUD. I AM GOING TO SPEND WHATEVER TIME IT TAKES TO SHUT THIS RIPOFF DOWN!! I BELIEVE THIS IS A REORGANIZED COMPANY SINCE THIS HAPPENED TO MY SISTER USING THE SAME DENTAL WHITENING PRODUCT SEVERAL YEARS AGO!!!!!!!

  • same story, very very very very deceptive, all trained to lie, tell you they are cancelling, then they don’t , charge you again, and are getting away with it. And then there is "Joseph" Rot in hell Joseph!

  • i live in the uk again I saw the free trial. I have not received the free trial item and I have had 3 separate payments taken out of my bank account, i have now cancelled my card to prevent them taking any more money from me. Am going to take this up with the disputes department of my bank to see if they can help. This company need to be stopped they are violating peoples rights. I have emailed them several times with no replies to when I can have a refund. PLEASE STOP THEM SOMEONE!

    • Sheila, do you have a valid Telephone Number which connects from the UK??

  • I to lost 103.00 with pro smile. Thy claim I signed up for trial period and not the sample they advertised. Today they agreed to refund 55.00. When I asked for a confirmation number they said I would. Receive an email. I am still waiting. I will file a dispute with my credit card company.

  • The same story. The day after I cancelled my subscription, a charge of $94.31 was made to my C/c. Called and was told I could get a $55 or a $70 refund if I returned the product "Unopened". How can you try the product by not opening it? Returned the product and put a stop payment on my C/c.
    They have a complete department to handle customer complaints. That speaks volumes.
    Can anything be down to stop this company and this scam?

  • I guess smile pro and bellaclear are great con artists!!!! I was also raped by these companies!!! I sent for the simple trial test samples. It wasn’t until my monthly credit card statement came in the mail only two weeks later that I discovered that I was being charges $94.31 by smile pro and $92.13 by bellaclear! Calling customer service for smile pro it was explained to me that I would only be credited $40 dollars to my credit card. I was outraged!!! I then called Bellaclear,,,and oh surprise…It was the same voice of a customer service rep that had answered for smile pro!!!!! I was then told by this bellaclear "rep" that after being charged $92.13 I would also only be credited $40. How can these companies stay in business!!! Does anyone know of a contact to be able to turn these guys in??? I am sure they are continuing to rape other innocent consumers.

  • I was also taken by this scam. You try to call and you reach some non-English speaking or half English speaking who tell you that you can not get a refund. It was suppose to be a trial for 1.03 then I saw where they took out $94.31.They took out 3.87 also. I did not get the product within a 7 day trial as they say we could have gotten a full refund. How can one try something within a 7-day trial when you do not get the product until 10 days later. I want all my money back and send this product which I have never tried to open neither do I want to open this product.
    They are scammers and I want my money back. Be careful cause they will enroll you in a coupon program without your knowledge. Deceptive Trade Practice Act violators. Report them and lets file a class action lawsuit.

  • This company has emptied my bank account, leaving me unable to put petrol in my car to get to work and unable to buy food for the rest of the month. My bank told me they can’t help, even though it is fraud. This scam should and must be closed down immediately.

  • I have just checked my account and found this co plus Bella At Home have taken 379.00. Maybe more as another transaction is going through and my bank cant see who the co is. I have now cancelled the account.

    i have recently had a baby so haven’t been looking at my accounts over the past few mths.

    Does anyone have the co’s address and any other details as my bank will investigate…..What a joke this is.. needs sorting asap..

  • Free trial my A$$. They ship it just long enough for the FREE trial to expire. when you call to cancel, the $94.31 is already debited to your account. That was 2 weeks ago. I have NOT received the product as yet to send it back. I have until December 6th to return it with my RMA number for a refund. DO NOT TRY THIS PRODUCT!

  • I too had money stolen out of my bank account on 3 separate occasions. I returned the product and never received my refund. All of the numbers posted on their website do not even work. When I did track them down, the representative could not speak English and hung up on me. WORST SCAM EVER!!!!

  • I have the same complain about this company they offered just a trial, but they got money from my account without asking me, this is not legal..I LOST 100.00 FROM THEM.

  • I saw a charge on my debit for , 1.03,3.87 and the last one was 94.31. none that I even approved of or asked for,also I never received the product for which I was charged for and all the company can say is no refunds !! SMILE PRO DIRECT OR ACTION PRO DIRECT IS A SCAM !! LOST 100.00 FROM THEM SO FAR !!

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