Caseys General Store Reviews and Complaints by Consumers and Customers SnapShot

Last Updated On: October 20, 2015

Caseys General Store Corporate Contact

Business Name: Casey's General Stores, Inc
Corporate Address:
One SE Convenience Blvd
Ankeny, Iowa 50021 USA

Customer Service Contacts

Corp Phone Number: 515-965-6100
Company Contact: Robert J. Myers - President & CEO
Corp Website:

Caseys General Store Customer Ratings and Reports

Customer Ratings

Average Rating: 1.74 out of 5
Based On: 21 Reviews
Number Of Comments: 15

Consumer Loss Reports

Reported Losses: $602,621.55
Average Reported Losses: $28,696.26

Latest Caseys General Store Complaint

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Category: Corner General Stores Directory ListingCasey's General Stores, Inc Listing

Management is wacked

My review comes with 1st hand experience since I worked there for over 2 years. I would never eat the soft serve ice cream, Its lucky to get cleaned once a week, and never sanitized. McDonalds cleans theirs every night! Same goes for the fountain pop, it’s lucky to get cleaned once a month.

The manager Paige, sarcastically humiliates and degrades the employees. Paige doesn’t know the meaning of appreciation. Managers like her break a business. I don’t envy anyone who has to work under the stressful environment Paige creates. That was actually the worst job I ever had and it was because of the micro-managing from Paige. For 2 1/2 years I watched her treat employees like dirt. I’m sure, it’s because she knows they could do a better job than her. No one never hears any words of appreciation.

Paige doesn’t make sure new employees are properly trained and then when they make a mistake she treats them like they are stupid. She does not encourage teamwork and at a place like that, a thriving business needs teamwork. The minimum wage Casey’s pay does not pay for all the stress that is created by Paige.

Paige is very unprofessional, I have seen her talk bad about customer and employees to other employees and customers. When Paige makes mistakes, she throws the employees under the bus so she looks good to corporate. I saw a lot of employees come and go, everyone has quit because of Paige. Paige cares about no one, but herself. A couple years ago when she got a DUI, she acted like it was every ones fault but hers and treated every one like dirt.

One single woman with 4 kids to support found a better job, as soon as she gave her two weeks notice, Paige runs to the schedule book and scratched her days off so she would lose two weeks pay. That woman was nice enough to tell her new job they had to wait two weeks so she could give notice, then Paige repays her by taking her off the schedule. Nice way to treat a single mother with four mouths to feed. Then when someone quits with out giving notice she complains about them to everyone. Paige is too immature to be manager material.

The work schedule Paige creates is out of hand. She will schedule a person a couple days a week, the 1st shift, then a couple 2nd shift, then 3rd shift. Never the same days or hours, so every two weeks you get a new schedule and its does nothing but cause hardships for the employees, because they can never plan anything out side of work because of the wacked up schedule. Then if you cant work one of those wacked up days, she tells you its your problem, you have to find your replacement, or get written up.

If your a cashier, you are responsible for drive offs and are expected to pay for the drive off or get written up after 3 write ups you are subject to termination. To top this off, when someone orders lottery tickets and if they decide they don’t want it after you print the ticket, your expected to purchase that as well. All this on a minimum wage job. I would like to know how its the cashiers fault when a person steals gas or decides they don’t want a lottery ticket?

What’s really crazy about that is, they expect the cashier to take responsibility when Casey’s refuses to put cameras out side to catch the drive offs! Then on your 1st year, 2nd year your supposed to get a raise, but Paige puts it off for 3 months for many employees so that ended up costing us an average of $100.00 we didn’t get paid.

Needless to say, The 400+ a month I spent at Casey’s, is spent elsewhere. I will not spend my money at a business where they have an unprofessional manager. I have owned and operated a business for over 30 years and a manager like Paige is a liability. She will cause Casey’s to get sued with harassment, humiliation or someone will get very ill from consuming the soft serve ice cream or fountain soda, which is full of gems and harmful bacteria from not being properly cleaned or sanitized.

Casey’s¬†General Store – 4650 E Rockton Rd Roscoe, IL 61073 United States | 815-624-0080

Most Recent Caseys General Store Complaints

Consumer Comments For Caseys General Store

  • I have worked with heather p in the above comment, all I will say is she is awesome. she is a little abrasive before you get to know her but what a valuable employee they fired. she taught me a lot about caseys and she took a lot of pride in her job. she has 3 children but still managed to be there all the time, she was always there when she was needed. a very, very knowledgeable person, and I never ever witnessed her being rude to any customer. she was a true team player and you have lost a very valuable employee. I sure hope I don’t get into trouble over this because people have been fired a lot recently over opinions they have to make caseys a better place for the company and employees. I love my job but its getting harder, and harder because of the egg shell walking we have to do.

    • This sounds familiar with what they did to a Caseys Store Manger in Peoria IL.The only difference is that Store Manager took a FMLA on 01/31/2015 and AFTER she took her FMLA,the Supervisor mailed termination papers to her house and back dated those papers for 01/30/2015.The corrective action stated ’employee not present’ when that Manager was clocked in for 9 hours on 01/30/2015.The Supervisor never made any mention to Manager about ANY termination.Supervisors are inadequate,unethical,unprofessional, and they all should be terminated and the company should just have a Store Manager and District Manager.This is my opinion !!

  • I have a friend who has been with Casey’s over eighteen months. During that time she has been the first assistant for the last six months. They have fired the manager for stealing and are looking for a new manager instead of promoting in the company. What a crock of s**t!! You have some one that has been doing the job as manager for the last two months and you are going to make some one who has been there for two months or someone off the street, that has no clue about running the store let alone being in a management position be put in the position of manager. My friend has put in over 80 hours a week For more than three weeks to turn this store around and has succeeded, but yet she is being over looked. She has managed several differentiate convenient stores with great success. It is tough when the area manager ,who I will not call out do to repercussion to my friend, plays favorites. I am just appalled by the ignorance of these area managers. I hope that if she is not made the manager of the store she sues the HELL out of them!!!

    • This goes on everywhere at all the Caseys locations.The number one issue with Caseys is how inadequate the Supervisors are.It is suppose to be the Supervisor making the decision on the Assistant Manager positions,but how can they do this when clearly they can’t do their own job??

  • what would you do if the new manager has never worked for caseys before and comes in with gm &dm and about 9 other people to clean,then proceed to DEGRADE the people working there?

  • So true, Caseys doesn’t back their managers. The store I managed for 10+ yrs is supervised by a very rude and disrespectful supervisor. She grabs employees by their clothing and screams at them, sexually harasses employees husbands, screams at store employees in front of customers, and her favorite part is making employees cry. Also sends her husband into to her stores to spy on employees. She has been reported numerous times and Caseys has done nothing. I quit because of her she couldn’t break me down and make me cry and I got fed up with her BS. Caseys makes money by having good managers and employees running their stores. You lose good help you lose business. Caseys needs to look at turnover rate of managers and employees in this supervisors area. Loved my job and customers. Would not work for a person like this!

  • I had worked for and patronized Casey’s for years. I always enjoyed the small town friendliness and service. Soon after the sub shops were opened the stores went to crap. They started hiring complete morons and customer service went down the tubes. It’s all about money now. I refuse to go anymore, I have unresolved debit card overcharges that I have been trying to get resolved for 3 months now. The store manager finally returned my many calls and told me it wasn’t her problem that it was their bank that screwed up. The over charge was only 1.00 but that is not the point. Whatever happened to being held accountable for your mistakes? They screwed up so they should be making the corrective actions, not me. Don’t get me wrong, there are still outstanding Casey’s stores out there but they are becoming few and far between.

  • I went to the store in Marion & had to pre pay for a gasoline purchase. My card was charged the origional amount I asked to set up for the pre pay and then the actual purchase. If you have to pre pay at their pumps, LEAVE and go to a different merchant.

  • Returned a loaf of molded bread to the Hiawatha, Ks Casey’s store at Iowa and 1st street. A salesperson named Kenny Warren (think this was his last name) took over from my original salesperson, who by the way treated me most graciously. Kenny was rude to both me and the other young person behind the counter, bossing both him and me around treating me rudely as if I were not able to know what I was returning. He was boistrious, rude, inconsiderate, loud and very condescending. I have never been treated in this manner at any time since Casey’s opened stores in our area (many many years ago). Having taught school for years, none of my students would have been trained to act in this manner, and I sincerely hope you will repremand him for his actions. When I go into the store again (and I do often) if he is present, I will not do business in your store. Never in my 70 years have I been treated in this manner, and don’t believe that the Casey Stores would want anyone doing this to their customers. (I have never complained about any person in the retail industry in all my years, but this young man should truly not be serving Casey customers.) I hope someone will read this and respond as people like Kenny working at Caseys will surely drive away your customers.

  • -Casey General Stores are known for their coffee and doughnuts. I have a complaint to make concerning the Casey General Store on Hwy 54 East, Clinton, IL. If you enter the store around 9:00 – 9:30 AM, seldom do you find but a few straggling doughnuts left over from the early morning hours. The situation seldom seems to change later into the day, as well. In contrast, however, it seems no matter the hour, you can frequent the Casey General Store in Deland, Il and there are always freshly made doughnuts. I would like to see a change here.

    • The donut cook is in the store from 3:30am (in a busy store) until 9:30am. Donuts are not made all day. Once they are gone, they are gone. Sadly, some days are busier than others, and it can be unexpected. HOWEVER, if this lack of donut issue is an every day occurrence, I encourage you to speak to the manager.

      • Not true Annie.I work at Casey’s store #2218 Peoria Illinois and we make doughnuts all day if the sales are there.At our store most of the employees are cross-trained in case the need arises.It takes a simple 5 minutes to make them so its no excuse to say when their gone thats it.

    • I work at Caseys #2285 in Springfield,Ill. Our customers can request fresh donuts 24 hrs a day we are all cross trained to accomidate almost all request, maybe your store should implement this procedure.

  • HAHAHA!!!!! Go Casey’s, meth heads and Coke Wh**’s need to be called out, and there are plenty of them here in Iowa.

    • Just because someone likes doughnuts dosent mean they are methheads, I bet you work for Casey’s Chris


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