Caseys General Store Complaints SnapShot

Last Updated On: September 27, 2016

Caseys General Store Contact Information

Business Name: Casey's General Stores, Inc
Corporate Address:
One SE Convenience Blvd
Ankeny, Iowa 50021 USA

Caseys General Store Customer Service

Caseys General Store Phone Number: 515-965-6100
Company Contact: Robert J. Myers - President & CEO
Corp Website:

Caseys General Store Ratings

Average Rating: 1.68 out of 5
Based On: 27 Reviews
Number Of Comments: 16

Caseys General Store Reports

Reported Losses: $633,825.55
Average Reported Losses: $23,475.02

Most Recent Caseys General Store Complaints

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Category: Corner General Stores Directory ListingCasey's General Stores, Inc Listing

Unfair termination

I was manager at Casey’s for 1+ years and with the company for 3+ years. I worked on average 100+ hours especially during renovation of my store. My assistant manager was rude to not only employees but customers as well.

When I brought this to the attention of my area supervisor, I was told to kiss and make up with this employee. I was not able to reprimand this employee without her calling human resources. My supervisor told me that I was unable to do any kind of retaliation to her. When I did not give her a raise on her annual review this employee called human resources and told them that I was having sexual relationships with the male employees. I never once did.

I was terminated because I showed a YouTube video to an employee while I was on break in my own personal vehicle. I was told that I did not act in a professional manner when I showed this video.

Casey’s General Store – One Convenience Blvd Ankeny IA 50021 | 515-965-6100

15 Most Recent Reviews About Caseys General Store

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16 Comments on "Caseys General Store"

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Mazon IL Casey store has very bad management. All they do is complain and cause trouble for vendors and everyone else. Even the Regional manager is a fluke. A******S they are. I would of fired all of them. Problem solved!!

I have worked with heather p in the above comment, all I will say is she is awesome. she is a little abrasive before you get to know her but what a valuable employee they fired. she taught me a lot about caseys and she took a lot of pride in her job. she has 3 children but still managed to be there all the time, she was always there when she was needed. a very, very knowledgeable person, and I never ever witnessed her being rude to any customer. she was a true team player and you have lost… Read more »

This sounds familiar with what they did to a Caseys Store Manger in Peoria IL.The only difference is that Store Manager took a FMLA on 01/31/2015 and AFTER she took her FMLA,the Supervisor mailed termination papers to her house and back dated those papers for 01/30/2015.The corrective action stated ’employee not present’ when that Manager was clocked in for 9 hours on 01/30/2015.The Supervisor never made any mention to Manager about ANY termination.Supervisors are inadequate,unethical,unprofessional, and they all should be terminated and the company should just have a Store Manager and District Manager.This is my opinion !!

I have a friend who has been with Casey’s over eighteen months. During that time she has been the first assistant for the last six months. They have fired the manager for stealing and are looking for a new manager instead of promoting in the company. What a crock of s**t!! You have some one that has been doing the job as manager for the last two months and you are going to make some one who has been there for two months or someone off the street, that has no clue about running the store let alone being in… Read more »

This goes on everywhere at all the Caseys locations.The number one issue with Caseys is how inadequate the Supervisors are.It is suppose to be the Supervisor making the decision on the Assistant Manager positions,but how can they do this when clearly they can’t do their own job??

what would you do if the new manager has never worked for caseys before and comes in with gm &dm and about 9 other people to clean,then proceed to DEGRADE the people working there?

So true, Caseys doesn’t back their managers. The store I managed for 10+ yrs is supervised by a very rude and disrespectful supervisor. She grabs employees by their clothing and screams at them, sexually harasses employees husbands, screams at store employees in front of customers, and her favorite part is making employees cry. Also sends her husband into to her stores to spy on employees. She has been reported numerous times and Caseys has done nothing. I quit because of her she couldn’t break me down and make me cry and I got fed up with her BS. Caseys makes… Read more »
I had worked for and patronized Casey’s for years. I always enjoyed the small town friendliness and service. Soon after the sub shops were opened the stores went to crap. They started hiring complete morons and customer service went down the tubes. It’s all about money now. I refuse to go anymore, I have unresolved debit card overcharges that I have been trying to get resolved for 3 months now. The store manager finally returned my many calls and told me it wasn’t her problem that it was their bank that screwed up. The over charge was only 1.00 but… Read more »

I went to the store in Marion & had to pre pay for a gasoline purchase. My card was charged the origional amount I asked to set up for the pre pay and then the actual purchase. If you have to pre pay at their pumps, LEAVE and go to a different merchant.

Returned a loaf of molded bread to the Hiawatha, Ks Casey’s store at Iowa and 1st street. A salesperson named Kenny Warren (think this was his last name) took over from my original salesperson, who by the way treated me most graciously. Kenny was rude to both me and the other young person behind the counter, bossing both him and me around treating me rudely as if I were not able to know what I was returning. He was boistrious, rude, inconsiderate, loud and very condescending. I have never been treated in this manner at any time since Casey’s opened… Read more »
-Casey General Stores are known for their coffee and doughnuts. I have a complaint to make concerning the Casey General Store on Hwy 54 East, Clinton, IL. If you enter the store around 9:00 – 9:30 AM, seldom do you find but a few straggling doughnuts left over from the early morning hours. The situation seldom seems to change later into the day, as well. In contrast, however, it seems no matter the hour, you can frequent the Casey General Store in Deland, Il and there are always freshly made doughnuts. I would like to see a change here.

I work at Caseys #2285 in Springfield,Ill. Our customers can request fresh donuts 24 hrs a day we are all cross trained to accomidate almost all request, maybe your store should implement this procedure.

The donut cook is in the store from 3:30am (in a busy store) until 9:30am. Donuts are not made all day. Once they are gone, they are gone. Sadly, some days are busier than others, and it can be unexpected. HOWEVER, if this lack of donut issue is an every day occurrence, I encourage you to speak to the manager.

Not true Annie.I work at Casey’s store #2218 Peoria Illinois and we make doughnuts all day if the sales are there.At our store most of the employees are cross-trained in case the need arises.It takes a simple 5 minutes to make them so its no excuse to say when their gone thats it.

HAHAHA!!!!! Go Casey’s, meth heads and Coke Wh**’s need to be called out, and there are plenty of them here in Iowa.

Just because someone likes doughnuts dosent mean they are methheads, I bet you work for Casey’s Chris


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