Caseys General Store Complaints & Reviews SnapShot

Last Updated On: February 15, 2016

Caseys General Store Corporate Contact

Business Name: Casey's General Stores, Inc
Corporate Address:
One SE Convenience Blvd
Ankeny, Iowa 50021 USA

Customer Service Contacts

Corp Phone Number: 515-965-6100
Company Contact: Robert J. Myers - President & CEO
Corp Website:

Customer Ratings and Reports for Caseys General Store

Customer Ratings

Average Rating: 1.68 out of 5
Based On: 27 Reviews
Number Of Comments: 15

Consumer Loss Reports

Reported Losses: $633,825.55
Average Reported Losses: $23,475.02

Latest Caseys General Store Complaint

Is Caseys General Store a Rip Off, Fraud or Have They Scammed You? WARN OTHER CONSUMERS By Sharing

Category: Corner General Stores Directory ListingCasey's General Stores, Inc Listing

Unfair termination

I was manager at Casey’s for 1+ years and with the company for 3+ years. I worked on average 100+ hours especially during renovation of my store. My assistant manager was rude to not only employees but customers as well.

When I brought this to the attention of my area supervisor, I was told to kiss and make up with this employee. I was not able to reprimand this employee without her calling human resources. My supervisor told me that I was unable to do any kind of retaliation to her. When I did not give her a raise on her annual review this employee called human resources and told them that I was having sexual relationships with the male employees. I never once did.

I was terminated because I showed a YouTube video to an employee while I was on break in my own personal vehicle. I was told that I did not act in a professional manner when I showed this video.

Casey’s General Store – One Convenience Blvd Ankeny IA 50021 | 515-965-6100

Most Recent Caseys General Store Complaints

Consumer Comments For Caseys General Store

  • props to heather

    I have worked with heather p in the above comment, all I will say is she is awesome. she is a little abrasive before you get to know her but what a valuable employee they fired. she taught me a lot about caseys and she took a lot of pride in her job. she has 3 children but still managed to be there all the time, she was always there when she was needed. a very, very knowledgeable person, and I never ever witnessed her being rude to any customer. she was a true team player and you have lost a very valuable employee. I sure hope I don’t get into trouble over this because people have been fired a lot recently over opinions they have to make caseys a better place for the company and employees. I love my job but its getting harder, and harder because of the egg shell walking we have to do.

    • Sharon

      This sounds familiar with what they did to a Caseys Store Manger in Peoria IL.The only difference is that Store Manager took a FMLA on 01/31/2015 and AFTER she took her FMLA,the Supervisor mailed termination papers to her house and back dated those papers for 01/30/2015.The corrective action stated ’employee not present’ when that Manager was clocked in for 9 hours on 01/30/2015.The Supervisor never made any mention to Manager about ANY termination.Supervisors are inadequate,unethical,unprofessional, and they all should be terminated and the company should just have a Store Manager and District Manager.This is my opinion !!

  • John

    I have a friend who has been with Casey’s over eighteen months. During that time she has been the first assistant for the last six months. They have fired the manager for stealing and are looking for a new manager instead of promoting in the company. What a crock of s**t!! You have some one that has been doing the job as manager for the last two months and you are going to make some one who has been there for two months or someone off the street, that has no clue about running the store let alone being in a management position be put in the position of manager. My friend has put in over 80 hours a week For more than three weeks to turn this store around and has succeeded, but yet she is being over looked. She has managed several differentiate convenient stores with great success. It is tough when the area manager ,who I will not call out do to repercussion to my friend, plays favorites. I am just appalled by the ignorance of these area managers. I hope that if she is not made the manager of the store she sues the HELL out of them!!!

    • sharon

      This goes on everywhere at all the Caseys locations.The number one issue with Caseys is how inadequate the Supervisors are.It is suppose to be the Supervisor making the decision on the Assistant Manager positions,but how can they do this when clearly they can’t do their own job??

  • concerned

    what would you do if the new manager has never worked for caseys before and comes in with gm &dm and about 9 other people to clean,then proceed to DEGRADE the people working there?

  • Dawn

    So true, Caseys doesn’t back their managers. The store I managed for 10+ yrs is supervised by a very rude and disrespectful supervisor. She grabs employees by their clothing and screams at them, sexually harasses employees husbands, screams at store employees in front of customers, and her favorite part is making employees cry. Also sends her husband into to her stores to spy on employees. She has been reported numerous times and Caseys has done nothing. I quit because of her she couldn’t break me down and make me cry and I got fed up with her BS. Caseys makes money by having good managers and employees running their stores. You lose good help you lose business. Caseys needs to look at turnover rate of managers and employees in this supervisors area. Loved my job and customers. Would not work for a person like this!

  • Nicholas

    I had worked for and patronized Casey’s for years. I always enjoyed the small town friendliness and service. Soon after the sub shops were opened the stores went to crap. They started hiring complete morons and customer service went down the tubes. It’s all about money now. I refuse to go anymore, I have unresolved debit card overcharges that I have been trying to get resolved for 3 months now. The store manager finally returned my many calls and told me it wasn’t her problem that it was their bank that screwed up. The over charge was only 1.00 but that is not the point. Whatever happened to being held accountable for your mistakes? They screwed up so they should be making the corrective actions, not me. Don’t get me wrong, there are still outstanding Casey’s stores out there but they are becoming few and far between.

  • Sandra Scheil

    I went to the store in Marion & had to pre pay for a gasoline purchase. My card was charged the origional amount I asked to set up for the pre pay and then the actual purchase. If you have to pre pay at their pumps, LEAVE and go to a different merchant.

  • Irene Eisenbise

    Returned a loaf of molded bread to the Hiawatha, Ks Casey’s store at Iowa and 1st street. A salesperson named Kenny Warren (think this was his last name) took over from my original salesperson, who by the way treated me most graciously. Kenny was rude to both me and the other young person behind the counter, bossing both him and me around treating me rudely as if I were not able to know what I was returning. He was boistrious, rude, inconsiderate, loud and very condescending. I have never been treated in this manner at any time since Casey’s opened stores in our area (many many years ago). Having taught school for years, none of my students would have been trained to act in this manner, and I sincerely hope you will repremand him for his actions. When I go into the store again (and I do often) if he is present, I will not do business in your store. Never in my 70 years have I been treated in this manner, and don’t believe that the Casey Stores would want anyone doing this to their customers. (I have never complained about any person in the retail industry in all my years, but this young man should truly not be serving Casey customers.) I hope someone will read this and respond as people like Kenny working at Caseys will surely drive away your customers.

  • Earl Thayer

    -Casey General Stores are known for their coffee and doughnuts. I have a complaint to make concerning the Casey General Store on Hwy 54 East, Clinton, IL. If you enter the store around 9:00 – 9:30 AM, seldom do you find but a few straggling doughnuts left over from the early morning hours. The situation seldom seems to change later into the day, as well. In contrast, however, it seems no matter the hour, you can frequent the Casey General Store in Deland, Il and there are always freshly made doughnuts. I would like to see a change here.

    • Annie Hew

      The donut cook is in the store from 3:30am (in a busy store) until 9:30am. Donuts are not made all day. Once they are gone, they are gone. Sadly, some days are busier than others, and it can be unexpected. HOWEVER, if this lack of donut issue is an every day occurrence, I encourage you to speak to the manager.

      • Big W

        Not true Annie.I work at Casey’s store #2218 Peoria Illinois and we make doughnuts all day if the sales are there.At our store most of the employees are cross-trained in case the need arises.It takes a simple 5 minutes to make them so its no excuse to say when their gone thats it.

    • Ross samuel

      I work at Caseys #2285 in Springfield,Ill. Our customers can request fresh donuts 24 hrs a day we are all cross trained to accomidate almost all request, maybe your store should implement this procedure.

  • Chris

    HAHAHA!!!!! Go Casey’s, meth heads and Coke Wh**’s need to be called out, and there are plenty of them here in Iowa.

    • concerned

      Just because someone likes doughnuts dosent mean they are methheads, I bet you work for Casey’s Chris


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