Iolo Technologies Complaints & Reviews SnapShot

Last Updated On: May 2, 2016

Iolo Technologies Corporate Contact

Business Name: iolo technologies, LLC.
Corporate Address:
7470 North Figueroa St
Los Angeles, California 90041 USA

Customer Service Contacts

Corp Phone Number: 877-857-9289
Company Contact: Julia Zamorska - VP of Corporate Communications
Corp Website:

Customer Ratings and Reports for Iolo Technologies

Customer Ratings

Average Rating: 1.17 out of 5
Based On: 8 Reviews
Number Of Comments: 8

Consumer Loss Reports

Reported Losses: $3,649.84
Average Reported Losses: $456.23

Latest Iolo Technologies Complaint

Is Iolo Technologies a Rip Off, Fraud or Have They Scammed You? WARN OTHER CONSUMERS By Sharing

Category: Computer Software Directory Listingiolo technologies, LLC. Listing

Unprofessional, Unethical customer service, No refund

Two months back I purchased search and recover (one of iolo product) from Fry’s electronics. When I tried to install it, it did not work on windows 10 pc, when I attempted on windows 7 pc, it installed spyware, viruses and damaged my computer. Program was useless and did not work.

When I called iolo technologies about the issue and requested refund, I was asked to send them receipt…I sent receipt within 20 days of purchase. I was told to ship the product, I simply do not agree for paying for useless product shipping. Further, customer service told that they will not pay for shipping, taxes and any other expenses.

Highly unprofessional and unethical people. In fact, one of the supervisor name Nicolas harassed in his emails to me. Stay away from iolo…they cannot be trusted. Horrible experience.

Most Recent Iolo Technologies Complaints

Consumer Comments For Iolo Technologies

  • Don Newton

    I have a $1,200.00 Dell All-in-one PC. This PC had worked fine until I had some slow issues with it. I call Iolo where I was rerouted to the Philippines. The Technician took over my PC and showed me where the problem was and suggested I buy the premium service which I did for $120.00. Everything was fine for a short few months until my PC started running slow again. The system mechanic that I had installed on my PC seem not to do anything to fix the problem. So again I found myself calling Iolo again to be rerouted to the same group of techs. The tech that took over my PC installed a virus and malware protection on it. This worked fine for about two weeks then I got a blue screen. This time the tech that took over (they always assure you, “no problem”) would fix it. As I watched the tech. work on my PC, I notice he had to turn on all my spy ware and virus protection….last tech must have turned it off. He then told me I had a hard-dive crash. He then said it wasn’t anything from Iolo not working. I looked up what cause hard-drive crashes and it did say, to many Malware will cause your hard-drive to crash. So Iolo has been nothing but a problem along with my PC.

  • Seattle49er

    Several months ago I ran the full diagnostic of System Mechanic, Version 14, as I had gotten comfortable with the software at that point. Upon reboot, found that Windows 7 would no longer create new directories except through DOS (???). My system was working fine previously but I had wanted to see what, if any, improvements I could get. I called their help number, which reroutes to Manilla, Philippines, to see if they could assist me with fixing the problem. To my dismay, the technicians asked to access my system remotely and started Malwarebytes Anti-Malware and Super-Anti-Spyware on my system. They then pointed out the errors that were found, there were a few, and then offered to fix my system for $150 US. When assessed with the cost, I stopped the call and hung-up very unhappy and upset. I thought that was what System Mechanic was for fixing problems. Funny part is that even email goes back to the folks in Manilla, so it is likely Iolo Technologies may not realize the scam on their help desk.
    I still have the issue of not creating new directories without going to DOS but it’s not a big deal. I have gone out and purchased and installed Malwarebytes and Super Anti-Spyware. I have not renewed my System Mechanic but I am forwarding this in a letter to the company. If no response, I’ll ensure to have this broadcast through the internet at large.

    • Judy Eaton

      Similar experience – wanted something like $400 to “repair” after having been scammed $249 a couple months earlier. They contacted me, not me them saying they had noticed my computer was infected, whatever, and said they needed access. They use a lot of scare tactics. Then they wanted $400 to fix supposed problems. I refused to pay – suspected I’d been scammed by whoever these foreigners are. When I rebooted, wouldn’t allow me access. Computer still under warranty – vendor fixed but took many hours. Takes a lot for me to lose my temper – this was one of those few times. Beware!!! The company is US Info Sys, something like that – not sure if connected to Iolo. Hope they can track them down.

  • David Lively

    I have received a Email notice from Iolo that they are going the automatically charge my credit card $29.95 to continue my service. I have never signed up for or used any Iolo product. I can not contact Iolo without setting up an account.

  • Daljit Dodd

    Have been using their system Mechanic professional.On renewing CD was sent from Sweden all scratched up complained no response ultimately downloaded from website. Computer had 501 Malware HP had to remove them ,even after, reinfested again HP had to reinstall. This damned system does not work it is a con. They do not respond. My system expires in November still they ask for money paid for through Amex. Told then not to obtain money from America Express again do not wish to renew rubbish, which I disconnected
    Classical case of American rubbish

  • Steven

    I’m glad I read these complaints..This Iolo is on my Sony Vaio computer & they are trying to get me to buy it…

    NO WAY NOW!!

  • Ron Hunt

    I have been a faithful user of System Mechanic for many years and it has generally served me very well. but more recently I have encountered some strange problems after doing a system cleanup. My complaint is that I have contacted Iolo tech support twice and both time I have been connected to some off-shore technical who only know one thing – blame the problem on something else.
    The foreign speaking technician refuses to acknowledge that the problem was caused by the use of System Mechanic and argues that the software cannot remove such things a Windows 7 gadgets. But immediately after completing a "system cleanup" you are forced to reboot your computer and then things on the desktop never reappear (even the System Mechanic gadget itself). It seems that their tech support is clueless and only knows to never accept responsibility for their actions. I will NOT be renewing my subscription any longer.

  • Rakesh Sharma

    I have received SMS from citi bank that an amount of US$ 29.95 was spent through my credit card yesterday at 5.16 PM. In this regard i have to submit that I have not requested any such purchase of service/product from iolo Tech. It is very surprise to see that the iolo tech sent debit request to my credit card company i.e. citi bank without my knowledge/permission. It is an act of highly illegal nature. If any such amount is sent by citi bank to you pl. remit the same immediately otherwise i am forced to lodge the police complaint against you.


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