GuruAid Complaints, Reviews, Scam and Fraud Reports
Corporate InformationCategory: Computer Repair
Complaint Directory: View Listing
Corporate Address: 19 Business Park Dr
Branford, Connecticut USA
Phone Number: 203-488-5265
Ratings Damage Reports For GuruAid
Customer Loss DataTotal Reported Consumer Losses:
Average Reported Loss Per Consumer:
Consumer Ratings DataAverage Rating: 1.00 of 5
Based On: 10 Reviews / Complaints
Number Of Comments: 51 comments
Most Recent Complaint About GuruAid
GuruAid Too much buck for the bang!
Guruaid handles software called IOLO, which is for automated repair of a PC even in use or while in use. I have had IOLO software for approximately 4 years. My computer crashed twice last week, in between which times, I called IOLO to reinstall the software since I had to reload the entire systems operations again into the computer once I received a new power panel for it.
Since I enrolled with IOLO, I don’t remember 4 years ago about having to go to a company that handled IOLO, but this time, I was directed to Guruaid or Lester Company, which is based (from the sounds of it) somewhere in India. Of course, this call was going to be a charge. It was $120.00 for a single call (made last Thursday), but with their “blessing” I could take advantage of a year’s subscription with unlimited calls for an additional $49.99.
Not having any problrms with IOLO up to this point, I opted for the one call. and paid the $120.00. Then, as I mentioned, I lost all power to my computer and a new power supply was installed, so, LESS then one week later, I called Guruaid to again reinstall the software. I was furious when they said I was only covered for that one call and if I wanted to extend that, I would have to pay the additional $49.99 for therm to help me this time; LESS than one week in which the computer was not running! I don’t think this angered me as much as talking to some glib supervisor, who wouldn’t listen to me and insisted that I pay the additional $49.99.
When I finally relented, knowing this was going to be a fight I could not win, I agreed and I heard a loud applause from several people apparently listening to our conversation “for training purposes”. II suppose I shouldn’t complain, but their tactics are something to behold, trust me. During this installation today, I spoke with a friend of mine, living in Dallas, who had experienced the same cockiness with a glib supervisor and opted out and used the call he was to pay for to have IOLO dismantled from his computer, although he, too, was pleased with the software itself.
My recommendation would be to be very careful utilizing this company. If you’re computer-smart, which I am NOT, I guess you could hold your own with these people, but if you’re like me and NOT a guru, you would do well to look further than Lester Co., and/or Guruaid.View Comments View More GuruAid Complaints
GuruAid Reviews and Complaints
Guraid Blodpressure 150/120 Dead Oh Well
Complaint Filed By: WHOIS S-1-5-21 On: July 12, 2013 Rating: 1 out of 5
Help i’m a victim of an ongoing cyber attack. you always know who it is but can’t prove it! Online,...
I did not realize that guruaid had scammed me until later
Complaint Filed By: ANITA LOVE On: July 8, 2013 Rating: 1 out of 5
I had paid for one year of virus protection from avast and when i called the support number to download...
Scammed By GuruAid
Complaint Filed By: Valerie Avigo On: June 19, 2013 Rating: 1 out of 5
They game up under Mcafee Tech support and 45 minuets later began to suspect something was not right. did not...
GuruAid Is A Scam!
Complaint Filed By: CQ On: April 17, 2013 Rating: 1 out of 5
This company coached my father whom is not too computer literate into giving them his credit card# while promising him...
Guruaid Is Trying To Screwed Me For 399.00 Plus Taxes
Complaint Filed By: BOOTS On: April 8, 2013 Rating: 1 out of 5
I emailed avast about why they hadn’t set me up to instal their securiy system after a paid for a...
Couldn’t Believe It!
Complaint Filed By: Calliegirl On: February 19, 2013 Rating: 1 out of 5
Our business/billing computer ended up getting a virus and we found GuruAid while searching google for McFee Security System. The...
Do not mistakenly call this number!
Complaint Filed By: Been Scammed On: January 28, 2013 Rating: 1 out of 5
Recd pop up from mcafee total protection, accidentally called mcafee help and support which was redirected to guru aid. Long...
Wrongly charged by GuruAid
Complaint Filed By: john g. pilling On: January 10, 2013
December 18th 2012 I signed up to clean and protect my laptop. My better half informed me she already did...
Dangerous files were not removed
Complaint Filed By: Catherine On: September 18, 2011
I contacted Guruaid.com on line when I was trying to get help in setting up a Microsoft Outlook e-mail account....
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