Merit Gold & Silver
Filed Under: Coins / GoldCorporate Name: Merit Financial
Corporate Address:
1300 4th St #303
Santa Monica, California 90401
Phone: 800-968-0851
Most Recent Merit Gold & Silver Complaints
#1 - Bait and switch
Reported Customer Loss =I called this company any asked for 3500 worth of silver american eagles. They tried to get me to buy a variety of silver coins, but I was firm I wanted american eagles.
When I received my order, it was a variety of silver coins. Both myself and my husband tried to get them to give us what we ordered, but they refused. I will say Isaac out right lied and did a bait and switch during the tape recorded sale. I wish I would have listened more carefully, because I just assumed they would send me what I firmly request to buy.
What a dishonest salesperson Isaac turned out to be.
Merit Gold & Silver Reviews, Comments Area
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Older Merit Gold & Silver Reviews / Complaints
- Complaint #2 Merit Financial ripped me off and I want my money back.
On: October 2, 2012 By: Robert Watson
Reported Customer Loss =$3,375.00I saw an add on the internet for a company called Merit Financial...
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Was considering Merit for silver buy. Many thanks to this site for the heads up. Merit has been crossed off my list. Will not deal with people who are not totally honest in word and deed.
I just got off the phone with shawn @ merit. I am a first time silver investor and I had some questions. Shawn put me on hold four(4) times and finally told me "look, send us your check($1500minimum) , get your account opened, and I will give you a brief seminar on what you should buy". Like Nancy Pelosi said, "pass Obama's health care bill and then we can find out whats in it". I just don't think that this is the kind of company I want to do business with. How do you trust someone that sounds like they have better things to do than to explain some questions to a first time investor
I thought of buying from Merit until I read all these negaive comments. I will stick with APMEX. I have bought from them several times over the years and they always delivered promptly what I ordered.
i have ordered from Merit 2 times….first time I FINALLY DID get my silver order & just put it off to an honest mistake….3 weeks ago I ordered nearly 200 ounces of silver rounds & called today & was told it would be 6 weeks…..This was NEVER mentioned when I placed the order….They cashed my check immediately & now I just have to sit & wait. Dwight James & Issac Nariani ALWAYS have an excuse for why my order has not shipped…..I will NEVER order from Merit again…..They have lied to me for one last time….I will take my business else where & already have as of today……Merit just lost a customer that just spent nearly $10,000. somewhere else today…I did google earth their address & another poster is correct….there is no "Merit Gold" according to goodle earth….I am going to give them 2 more weeks to get my silver to me & then I am going to start filing complaints with every state agency out there that I can possibly contact….I have nothing else to do all day…..I am a stay at home mom…BEWARE ALL BUYERS…..Merit is on the border of being a "flam-scam_ company….I'm sure that the State of California will be VEEERRRYYY interested in my complaint…
Thank you for taking the time to post this. I was going to call and place a very large order, I am so glad I did not. Will stick with apmex. Thanks again
I nearly got suckered by them today for an Ounce of gold . Thanks RIPOFF . You saved me a lot of agony.
I had done my research for buying gold bullions and was telling my friends about Merit financial,however after reading the reviews,I have completely backed off.No time for drama in my life.
I have bought from Merit several times. Received exactly what i ordered and have had not issues with them at all. I did my researcha nd though there are a few negative comments (which there are with every company out there) i still bought from them. I have also used Independent Living, but Merit had better prices.
No issues with Merit at all.
Oh and i do not work for Merit or any other gold bullion dealer.
I was about to buy from Merit, but NOT AFTER reading of customer's experience with Merit. There is plenty of good competition out there: Kitco, IRI, etc. Why mess with dirty tricks?
I will now only buy from local dealers. I want to see what Im buying
I was going to purchase from Merit. After reading the reviews they seem too ambiguous to deal with.
HEY, GUYS I LIVED IN SANTA MONICA AND 1300 4TH ST, SANTA MONICA IS A WELLS FARGO BANK. AND THERE IS NO THIRD FLOOR. CHECK GOOGLE EARTH IF YOU DO NOT BELIEVE ME.
I work at Merit Financial and have been taking the elevator to the 3rd floor for 5 years.
Paul Newman's wonderful charitable organization called the "Painted Turtle" is directly across the hall from us-also on the 3rd floor. It sounds as if you are in desparate need of a good pair of glasses. I would be willing to help you pay for an appointment to any a local optometrist.
Steve Young /Senior Account Executive 800-555-2631. Ex 208
Steve Young and Merit Financial Baited and switched my mother by giving her tax advise, all they talk about it private gold and make a huge commission selling it while advertising bullion.
I have placed a couple of orders and Ihave delt with a couple of competerers,and I will stick with merit,they have never did me any bad bussiness,and Irecomend them to any one that is looking for a straight and forward deal and no fast talking,keep up the excelllent job Steve and company.
George you don't work for Merit by any chance.If this is part of their sales practise shame on them. A fish smells from the head on down.
George, wouldnt you agree the 7 days should be from the time the product is received? If the product did not arrive for 14 days how can the customer have a chance to look them over?
In the case of this story by the customer himself, I find that the company did nothing wrong.
The customer "allowed" a sales person to talk him into something (which is their job), and the company stood by their 7 day return policy. It is not the company's policy to allow returns after they take more than 7 days to decide to return an item(s).
If it was before 7 days and they refused, that would be on the company.
I find no fault of Merit Gold and Silver.
No George, you are wrong. Matt placed the order on September 13. He received the order two weeks later. That would make the date September 27. He had an appraisal done and found that the commemorative gold pieces were not as valuable as the salesman claimed. He called to request a refund on September 28. That is one day elapsed from time of delivery.
Your assertion appears to be that the customer allowed the salesman to talk him into the purchase of a different product, therefore the customer is responsible if he was lied to by the salesman. The only mistake made by the customer is that he listened to the salesman and did not independently verify the value of the product before he agreed to the order. But he should have still had recourse to get a refund.
This is bad business practice and Merit has at least lost this customer.
you must be that crucked sales man himself. Unless you have no brain, you would not saying such a stupid statement. Stop waisting your time, you bad sales man.