Homejoy Complaints, Reviews, Scam and Fraud Reports
Last Updated On: July 28, 2014
Homejoy Corporate Contact
Business Name: Pathjoy
Customer Service ContactsCorp Phone Number: 855-728-4569
Corp Email: email@example.com
Company Contact: Adora Cheung - co-founder/CEO
Corp Website: homejoy.com
Homejoy Ratings and Reports
Consumer Loss ReportsReported Losses: $60.00
Average Reported Losses: $12.00
Customer RatingsAverage Rating: 2.00 out of 5
Based On: 5 Reviews
Number Of Comments: 20
Latest Homejoy Complaint
Frustration and Waste of time
My experience with this company is like a really bad nightmare that does not end. I found them through Groupon after shopping through a bunch of other ones. They seemed to be very professional, international, and very detailed. Little did I know that I was in for a very sour experience.
The first time I called to book, we spent a long time going over all the details, giving them my credit card number and taking care of every bit of detail of my booking and specifics from what to clean, to where to park etc.
I call in a day ahead to add to those details and find out that there was no booking! That long call was all for nothing, well EXCEPT CHARGING ME INITIAL VOUCHER FEES! That was not missed, however, my booking of the two people that were supposed to show up at my house was NOT in the system. I had a big even at my house, I needed it to be cleaned. They tried to help me over the phone, they said they will split my house cleaning on two days but with limited time. Fine. I accepted.
The cleaner comes over to clean one portion of the house, the bedrooms. I show her what needs to be done, she understands and repeats. Some of the things I went over with her and showed her were already in the system which can be viewed in my account when I log in. I leave her and go to work. I come back on my lunch break to check the house. The things we talked about have not been touched. She was gone at that point.
I showed her cobb webs to be removed, however, when I came back home they were still there. I told her to dust my daughters bedroom, it was untouched and the dust is very visible. I asked her to clean the mirror in my daughters room the mirror was untouched. I asked to make the bed on one bed only, she told my daughter the sheets were too big and decided not to do it at all!! I asked her to dust and clean the window sills, they still had visible dust. I took pictures of everything, it was really disappointing. In addition, there was a lot of water on the floor of one of the bathrooms and the rug was soaked. The light switches were visibly not clean and some garbage was not emptied.
The value here is as follows:
1-stay with your first time cleaner every minute all the way until they leave, that way you monitor their work which you pay for and they won’t cut corners, or you will ask them to redo then and there.
2-do not pre-tip! Which is what I did given that I was not going to be at home when she left.
3-Make up your own moral from my story.
4-Try other companies before you consider calling homejoy!
5-Caution, when you call homejoy, your wait time is never less than 13 minutes, and it can go up to 20 minutes because they are under-staffed.
Older Reviews About Homejoy
Review #1: Rates Hiked
Complaint Filed By: Dawn
On: July 18, 2014
Rating: 2 out of 5
I purchased a deal for their cleaning service at 15$ an hour and decided to try them. I was pleased...
Review #2: House Cleaner No Showed
Complaint Filed By: MarySue
On: June 18, 2014
Rating: 1 out of 5
I was very excited to have my first house cleaning session with Homejoy scheduled for Sunday June 15 at 10am....
Review #3: House Cleaner No Show
Complaint Filed By: EL
On: June 11, 2014
Rating: 1 out of 5
Reported Losses of $60.00
I had a home cleaner scheduled from Homejoy that did not show. My home was left unlocked, however she told...
Review #4: Mysteriously Missing Pots And Pans And A Slow Cooker
Complaint Filed By: Hugh Morgan
On: February 25, 2014
Rating: 5 out of 5
I really was not going to complain eve if the cleaning man was not good, but I can’t find my...
Review #5: Single Moms Or House Cleaners Beware
Complaint Filed By: tina jones
On: May 15, 2013
Rating: 1 out of 5
This company is a huge corporation that goes from city to city and prays on people who are desperate for...
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