Homejoy Reviews

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Last Updated On: December 6, 2016

Homejoy Contact Information

Business Name: Pathjoy

Homejoy Customer Service

Homejoy Phone Number: 855-728-4569
Corp Email: support@homejoy.com
Company Contact: Adora Cheung - co-founder/CEO
Corp Website: homejoy.com

Homejoy Ratings

Average Rating: 1.37 out of 5
Based On: 19 Reviews
Number Of Comments: 24

Homejoy Reports

Reported Losses: $419.00
Average Reported Losses: $22.05

Most Recent Homejoy Complaints

Is Homejoy a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Category: Cleaning Directory ListingPathjoy Listing

Super shady

I submitted a resume to Homejoy. After a few days, I received an e-mail with a questionnaire to basically see how I would handle certain situations that occasionally occur within the business. I took my time, completed and submitted them and a couple of days later, had a phone interview with Rinda Ko. I ended up “getting the job” but had to wait until they opened up an office in Phoenix. This was in December. I was told beginning of January.

After turning down several job interviews thinking I was set, was told by Rinda that due to expenses and inability to “find” an office, that my employment wouldn’t stay active because there’s no place for me to be employed. I was told she’d keep me updated, which never happened, as that e-mail was the last time I ever heard from Rinda. I was understanding. Until tonight, when I saw on the news that Homejoy is very active in Phoenix.

Which leads me to believe that I was dicked around and ended up losing out on what could have been some awesome jobs. No worries though, I have an even better job with a REAL business that pays up the a*s. And they never once dicked me around like she did.

Rinda, I hope you see this and know that I remember. I may have been understanding but your lack of professionalism and knowledge of how to run a business is probably why this company has so many bad reviews; consumer and employees. Surely hope you get your act together and learn what it is to be a boss, scout, whatever you “do.”

Don’t waste your time with this garbage. Ironically, I’d like to find another cleaning service to clean up the act of this one.

15 Most Recent Reviews About Homejoy

Submit a Complaint or Comment For Homejoy

  • Gailm


  • Dana

    terrible service and totally unreliable. they cancelled then made a new date and cancelled again. on a day that i was expecting guests….

  • Danielle

    HORRIBLE company. Had to reschedule twice and no one ever showed up. Customer service acted like it was no big deal, finally admitted they did not have anyone in my area. BEWARE!!

  • Janet

    Again, House Cleaner a NO SHOW and didn’t call. Don’t bother using this Business!

  • zanster

    House cleaner no showed and didn’t call. I tried to call multiple times and was on hold forever. Don’t bother using this business. They are ultimately a scam.

  • Ellen

    I used a cleaner from Homejoy in March which I got from a AAA special offer. While she did a very good job, I shall not be using them again because it is a very disorganized, unprofessional business, at least in the Phoenix area. It is difficult to get a live person on the phone and none locally at all and e-mails are not responded to quickly.. The first person scheduled, canceled at the last minute and they had no back-up replacement, plus they could not schedule a cleaning at the date I really wanted it done, then sent me an e-mail saying they would not have coverage the first two weeks of March for my area. Then they had the nerve to tack on a mysterious $2.50 extra charge with no explanation of what it was for. When I questioned it, they did issue a credit and said it was an error. In the meantime, I found an independent local cleaning woman whom I can call directly and she did a fantastic job.

    • Ms. Pris

      I am in Tempe and would love to know who is your cleaner! I’ve been using Homejoy since last fall but lately the quality has gone downhill.

  • Jennie

    This was the worst experience ever!! I had no idea I was doing business with an out of state company, that has such a miserable reputation. I should have read these comments, before I booked Homejoy. I won’t even go into all the reasons; I’m disgusted… everyone else’s comments about cover it!! I won’t use them again. And…..just try to reach someone by phone. That will never happen. After being put on hold for over 30 minutes, 3 different times, I called and selected the prompt for new customers. Funny…they quickly answer that line! When I said I would like to talk to someone about the poor cleaning, they put me on hold and never came back! THIS COMPANY IS AWFUL!!!

    • Anne


  • B Vicena

    B.S. First time trying HomeJoy. There is no Joy in HomeJoy. First scheduled appointment confirmed, then cancelled day of, second appointment confirmed, then cancelled day of. Third appointment kept but forgot to put the "clean" in cleaning. Half the furniture not dusted, bathroom counter tops not cleaned thoroughly, wiped counter tops around existing toiletries. Special request instructions were to pay attention to kitchen floor and shower door. Forgot to move counter stools to sweep crumbs from underneath. Did not mop floors. I rescrubbed the shower door and it looks cleaner than after the "cleaning person" cleaned it.

    I will not use this company again. Will not recommend it to friends.

  • Raymond

    You have hit this whole thing on the head..plus they run cleaners w/o complete back ground checks. Do not support this company. Any one who has worked for them should be reporting them.

    • kusalakarma

      Yes, the cleaners need to file reports and maybe a class action against them. Clients truly believe that HJ is bonded and carries a $6M in insurance and the don’t. HJ is also listed as a not for profit platform and claims they help US veterans when they have only contributed $15k to one veteran’s program. If a cleaner damages something or steals from the client the recovery costs are taken out of the cleaners pay. So they let the cleaner continue to work so that the cleaner can reimburse the company. Also it is not a platform because cleaners have to wear uniforms, have Homejoy ID’s and they are told to leave HJ sponges, mints, magnets and cards behind for every client. that does not equal an independent cleaner. Homejoy collects $5 for the use of HJ cleaning supplies from the clients yet the cleaners have to buy their own cleaning supplies. HJ scams bot the public and their “independent contractors”. I’m waiting for the class action lawsuits to begin. Also just so everyone knows they also use Google account phone numbers. I guess they are planning their clean getaway when the gig is up.

  • Bosotn

    We just started using Homejoy and had our house broken into. They went right upstairs to our bedroom and took the cash and rings right out of our drawers!

  • Tom P

    Dont pretend you are "helping" out independent house cleaners. You are trying to profit from everyone elses work. Other house cleaning business pay just as good as you. And guess what they also pay:

    1) For holidays off
    2) For vacation time
    3) For travel time to the houses
    4) For mileage for using their vehicle.
    5) Half of the social security and medicare as required by law.

    You guys pay $12/hour and the poor cleaner is left to cover travel time, vehicle wear and tear and both sides of social security taxes. The taxes alone takes almost $1 an hour from their pay check that a real business would pay. I bet if you took someones day from the beginning to end and divided by what you paid them they would be making less than $10/hour. Then take away $1 for the extra taxes they pay because they are independent contractors, then take away any benefits, you are getting close to minimum wage.

  • Wyatt Chambers

    R.S., you hit the nail on the head. Home Joy just recently opened in the Los Angeles area. They are going to be hit by the wrath of California Laws as pertains to subcontracting home cleaners. In California, home cleaner subcontracting companies are required to open a cleaning business as an employment agency. They are to advertise as an employment agency, and they are not allowed to advertise that their "independent workers" are licensed and insured. In fact, I know they are not licensed and insured. For one, there is no such thing as a house cleaning license in California. Also, I hired a Home Joy cleaner and asked if they were insured, and they said "NO." In California, we have strict guide lines, and Home Joy is following very few. I think their lawyers must be really busy!

  • Tom

    R.S. "Are they paying for the time it takes to drive to the home?" How many employers pay their workers for that?

  • DharamDeep

    I had my house cleaned by Home Joy this past week and the very next day someone broke in and stole 2 laptops and a camera. I don’t think they pay their workers enough… it leads to theft, robbery, and breaking and entering. Terrible. They won’t respond to any support requests. I have been unable to speak to a single representative or person on the phone or through email.

    • kusalakarma

      Did you know they recommend that their cleaners take photos?

  • Pete

    Here’s a sample of the laws that I think Homejoy is breaking with respect to independent contractors, particularly in California as well as nationally:

    1. Workers are not temporary, they are getting jobs on a repeat basis. Homes can be scheduled for cleans as frequently as every week. Customers are charged $5 more if the cleaner brings supplies.
    2. Workers earn more than $600 per year. A weekly 1 bedroom, 1 bath calculates to 2.5 hours which as $12/hr = $30 to the cleaner. This equals $1.560 per year to the cleaner for this one home.
    3. Workers buy their supplies from Homejoy (including uniforms). It is not mandatory to purchase these materials from HJ, but strongly encouraged.
    4. Workers are an integral part of the business. If Homejoy didn’t hire "subcontractors", there would be no business. This is fundamental to determining whether a person is an employee or a subcontractor.
    5. Homejoy directs how, when and where the work will be done. This is an integral determination for IRS classification as an employee.
    6. In California, HomeJoy’s home state the following laws exist to define a sub-contractor:
    a. Whether the person performing services is engaged in an occupation or business distinct from that of the principal;
    b. The method of payment, whether by time or by the job;
    c. Whether the principal or the worker supplies the instrumentalities, tools, and the place for the person doing the work;
    d. The alleged employee’s opportunity for profit or loss depending on his or her managerial skill; (this is tricky however clearly the cleaner does not determine his/her rates.
    e. Whether or not the work is a part of the regular business of the principal or alleged employer;
    f. Even where there is an absence of control over work details, an employer-employee relationship will be found if (1) the principal retains pervasive control over the operation as a whole, (2) the worker’s duties are an integral part of the operation, and (3) the nature of the work makes detailed control unnecessary.

  • Dancy

    I’m surprised that their attorneys have not checked out IRS rules. They are already in trouble but don’t know it. The claim to hire contractors but the uniforms confirm that they are not contractors. And they have rules for these so called contractors.

    This is a house of cards on so many levels.

  • R.S.

    I believe that Homejoy putting themselves out as a platform is not accurate. Homejoy is marketing themselves as a cleaning company. If this is the case, shouldn’t they pay their staff as an employee. Are they paying for the time it takes to drive to the home? What about vacation time? Overtime? Does their staff have workers compensation? Are their payroll taxes being withheld? According to this website http://www.dir.ca.gov/dlse/faq_independentcontrac… there seems to be several factors that show their staff to be employees. In fact, the top 2 bullet items (1. Whether the person performing services is engaged in an occupation or business distinct from that of the principal; 2. Whether or not the work is a part of the regular business of the principal or alleged employer;) seems clear. And if you read further down the page, Even where there is an absence of control over work details, an employer-employee relationship will be found if (1) the principal retains pervasive control over the operation as a whole, (2) the worker’s duties are an integral part of the operation, and (3) the nature of the work makes detailed control unnecessary. (Yellow Cab Cooperative v. Workers Compensation Appeals Board (1991) 226 Cal.App.3d 1288). I don’t think "partner cleaners" would be wearing Homejoy tee shirts when cleaning homes.

  • Homejoy

    We appreciate other’s opinions of our service, but disagree with the claims made above. We offer a platform where households are matched with independent cleaning professionals at $20 an hour. However, where other companies only pay minimum wage, we offer our partner cleaners $12 – $15 per hour for their work, and they keep any and all tips clients choose to give. It is a great flexible option for independent cleaners and small businesses who would like to be matched with additional jobs but need flexibility in their schedule and work area.

    • theresa P

      Homejoy you said – "However, where other companies only pay minimum wage, we offer our partner cleaners $12 – $15 per hour for their work, and they keep any and all tips clients choose to give." I say – B.S. As a 28 year veteran in the cleaning industry and one who is majorly involved in the industry associations legitimate companies do not pay their cleaning staff minimum wage, in fact the average cleaner (per national statistics) makes the same as you are offering to pay if not when they first start work than within their first 6 months of work.

      With your model (platform) you treat the people who clean as independent contractors and you pay them a set wage of in your words 12 – 15 per hour (while in homes cleaning ) Plus its been told that you also ask your cleaners to purchase the supplies to clean with from you out of that money.

      However when when a person works as an employee, the employer is responsible for transportation costs to and from jobs, as well as the cost of supplies and equipment. As an Independent contractor you will be responsible to pay those costs yourself.

      Employers are mandated to pay state disability and workman’s comp insurance for their employees. If the employee gets injured in any manner (even from repetitive stress injuries) these insurances pay for your medical care and salary while the employee recovers. Independents do not have such coverage and risk everything if they are injured since they may not be able to work while recovering. In order to get these coverages Independent contractors have to come out of their own pockets for these policy premiums, thus reducing the money that they make significantly

      Employees can qualify for paid time off while Independent contractors do not, if they don’t work they don’t get paid.

      Employers share the cost of some of your taxes with you (Social security being the biggest on) However, if you work as an Independent contractor you are responsible for 100% of those taxes, another big hit to your pocket.

      Employers cover their staff with liability insurances in case they damage property or possessions when their are cleaning. Independent contractors are not covered for such unless they again go into their own pockets and pay for this type of insurance as well

      When you look at all of this it is clearer to see that the person working for the company is better paid and is better treated, so why do people in the cleaning industry still insist on hiring the independents? Money! Plain and simple. . … it is cheaper to hire someone and pay them less overall while breaking their backs doing the cleaning and scrubbing than it is to hire the right way and pay the person(s) as employees

      From an employer’s viewpoint, paying independent contractors offers THEM the benefits of:
      • No income tax withholding;
      • No employment taxes;
      • No liability for acts of employees–like driving a car on company business; personal injury or damaged to property, etc
      • No federal and state discrimination laws covering employees
      • No fringe benefits, pensions, retirement, or other plans.

      Why in the world would anyone want to do that to themselves? (work for less and not be covered in the same ways that an employee is?) And how good does your $12 to $15 dollars and hour look now?

    • kusalakarma

      There is no flexibility in schedules. When a cleaner changes their days and hours they are unbooked for jobs already confirmed. A cleaner expecting to work on Tues, Wed, Thurs, Fri and Sat that has made a change to their schedule, whether it be needing certain hours off during a specific date or changing their schedule they will see confirmed bookings for Tues and Weds removed. That is their “punishment” for believing they have a flexible schedule. Those are the FACTS


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