Applebees Reviews and Complaints by Consumers and Customers
Last Updated On: February 10, 2015
Applebees Customer Ratings and Reports
Customer RatingsAverage Rating: 1.33 out of 5
Based On: 4 Reviews
Number Of Comments: 3
Consumer Loss ReportsReported Losses: $20.00
Average Reported Losses: $5.00
Latest Applebees Complaint
Location pemberton@broad…i ordered carside at 6:04p, email confirmation confirmed pick up at 6:19. I got to location at 6:40, witnessed servers looking out window but no one came, out. I called into store and was told order was ready someone would be out.
10 min passed and I had to go in, mgr (black male) said he would check on it. My order had been sitting on table near back, he grabbed it and told me he would cook another if cold. Told him i was on lunch and didnt have time to wait. Didnt offer an apology, a discount, a free drink, or dessert.
I am customer service for large bank 10 hours a day and this was one of worst experiences ever, plus ordered steak medium and it was rare. Was given number to a thomas brantley to call and complain but didnt get an answer.
Rethink your customer experience procedures.
Applebee’s – Broad At Pemberton Glen Allen, Va 23060 | 804-747-0583
Official Responses from ApplebeesBy: Nicole Anderson On: January 5, 2014
please remove the complaint made by an employee for applebees in turlock, Ca on 11/28/13. the complaint is slander and is an entirely false allegation. It mentions Names and i do not wish to be troubled with any problems arising out of these gross and distasteful comments. This employee, Crystal Smith, threatened me personally to do anything in her power to get me terminated because she was terminated due to embezzlement. I can supply several notations that will prove that these comments are false. I value my position and strive hard to ensure the best service for our guests. Thank you very much.
10 Most Recent Applebees Complaints
Review #1: Management is Horrible
Complaint Filed By: Unknown
On: December 2, 2013
Rating: 1 out of 5
I work here at the Applebees in Turlock CA. I am trying to file a complaint anonymously. Due to the...
Review #2: Applebees a scam?
Complaint Filed By: T. Klein
On: July 25, 2013
Rating: 1 out of 5
A co-worker and I support a local animal rescue group in our area. The vet bills were getting very high...
Review #3: Applebees Mgr. failed to mail gift card
Complaint Filed By: Patricia Love
On: April 23, 2013
Two weeks ago, my husband and I had a bad experience with the Applebees Restaurant on Brice Road, Columbus, Ohio....
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More About Applebees
Alternate Business Names Applebee's, Applebee's International Inc, Applebee's Neighborhood Bar & Grill, Applebee's Neighborhood Grill & Bar, Applebee's Restaurant