Shantok Motors Reviews and Complaints by Consumers and Customers
Last Updated On: May 20, 2015
Shantok Motors Customer Ratings and Reports
Customer RatingsAverage Rating: 1.00 out of 5
Based On: 4 Reviews
Number Of Comments: 3
Consumer Loss ReportsReported Losses: $16,000.00
Average Reported Losses: $4,000.00
Latest Shantok Motors Complaint
Warning! Worst Car Dealers!
Purchased a 2006 Ford Free-star mini van in 2013 with 114,000 miles for $8,000 with a monthly payment of $400 dollars. After documents were signed the purchase price came out to be $14,000 due to my bad credit. I had a down payment of $1,000 and that’s understandable but the $1000 dollars was added to the purchase price but then with there bank Oracle it stated it would not be included and they never told me it was an add-on loan. So I could not pay it off before until I paid the complete amount of $14,000. After 3 days the salesman Larry Fitzgerald said all vehicles were to get inspected before given to purchaser and I asked about accidents and flooding he said all cars are clear of any of these problems.
When I picked up the vehicle it was dirty and the only thing done to it was that they installed a GPS tracker and it was not noted in the documentation. I do understand with bad credit and its necessary but nothing was said orally of in writing.
After 3 days the vehicles steering wheel was trembling when in a standing motion or in park and it was making a large tugging motion when driving and loud pounding sound coming from the motor. I called the dealership on the 5th day and I had to schedule an appointment, but cancelled after I spoke to the mechanic James. He acted like he could not understand the vehicles problem, mind you I speak perfect English and he said it was best if I waited the 30 days to bring it in. He was rude and made me feel like such a dummy that I did not make an appointment.
I then called there Groton dealership and spoke to the manager Sam and I explained the situation and never heard of any of them again. I took the vehicle to the Ford dealer for an inspection that cost $200. The vehicle had 4 broken bushing clips, a broken ignition coil and a logger found in the motor.
I decided that Shantok Motors should repair the clips and coil. Also vehicle was in an accident and it had a major recall with the 3rd row seat latch. Shantok Motors would not repair it unless with an appointment and no rental car unfortunately it was the only vehicle. They only called to repair the vehicle when I called Department of Motor Vehicles, they repaired it but then took it out of state fro repairs without my consent. They gave me a vehicle really dirty no spare tire no air conditioner it was disgusting.
When I went to pick up the vehicle it was parked across the street in a package store and had new scratches on it. After 2 years vehicle only has 122,000 miles and it continues with major problems. The vehicle is only worth 2,000 dollars a major loss of $14,000 dollars.
They saw this disabled woman coming with no prior experience ever in purchasing a vehicle. STAY AWAY!
They fixed it like welded it like a band aid fix. In the event that this falls off as long as it is within 1 month’s time they will replace it with a brand new muffler. Hhmm, something is not right!
Then 3 weeks down the road Belt tensioner and the Serp Belt-Poly needed to be replaced. Since we live far from where we purchased the car we opted to fixed this with a mechanic from Colchester which cost us $200.00.
Warning to buyers or future customers of Shantok, before making a purchase to this sharks, make sure to bring a mechanic or someone who can inspect the car right there with you. As for my husband and myself, we will never go back to this dealership.
25 Most Recent Shantok Motors Complaints
Review #1: Warning Before Buying Vehicle From Them
Complaint Filed By: Adai
On: November 26, 2013
Rating: 1 out of 5
Reported Losses of $16,000.00
I recently purchased a vehicle from them (Durango). My husband only drives about 5 minutes from home to work one...
Review #2: Stay Away!
Complaint Filed By: Aubrey
On: October 25, 2012
i recently purchases a 01 ford mustang from shantok motors. The final price was $13,000. I have had this car...
Review #3: Dishonored Warranty
Complaint Filed By: Lois M Shaw
On: September 25, 2012
I purchased a vehicle from Shantok Motors in Uncasville CT a 2006 PT cruiser with 105,000 miles on it. From...
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More About Shantok Motors
Shantok Motors Alternate Location: 2246 Norwich-New London Turnpike Uncasville Connecticut 860-848-7731