We are requesting that Riverside Car Care reimburse us for the unprofessional and lack of job that was supposed to have been done and completed on the 2003 Mitsubishi Montero Sport.
We hired Riverside Car Care to do a complete engine overhaul, during the first week of December 2012. The vehicle was in their possession for approximately two weeks and upon getting it back, we had to return it the very next day. We got it back a few days later it ran a few days and then had to go back again for two days. We got it back and then noticed the windows were fogging up. Mind you this was not a problem prior to the engine work being done. We spent $ 4,500 dollars.
We took it back again and they told him it was the windshield sealant that was not tight. We had the insurance company come out and take a look and replace the sealant. Mind you this was never a problem either prior to them working on the vehicle. After the re-seal of the windshield the windows continued to fog up, so we take it back again. This time they tell us it’s the heater coil. Now, all of a sudden it’s the heater coil. But we were told at first, it was the windshield!
Unfortunately, we had it fixed and was charged another $1,000 dollars for that job. After we got the vehicle back its performance has never been great and we’ve been smelling oil and ever since. We were told the oil smell was due to the parts all being new and it would eventually subside.
As of March 28th we noticed the vehicle started hissing and missing and on April 1st while on the highway the service engine light came on and the gage started going towards the hot zone! See picture.
This vehicle has gone back to this mechanic FOUR times! Each time there is something else wrong and another job and fee is required. It has not been quite three months and this vehicle’s performance now is worse than when we brought it in to this shop.
We do NOT want them doing any additional repairs to the vehicle … I just want them to refund back the money we gave them for a job they did not do. Obviously, Riverside Car Care does not have qualified mechanics and are ripping people off. If this was a legitimate business, I should not have had to return my vehicle four times and now it needs to go back to the shop again! Also, this is the real kicker, my husband’s blue tooth disappeared which reveals they are not trustworthy.
Booker T. Washington Jr.
Re: Riverside Car Care 3212 S. Harlem Ave. Riverside, IL 60546