DIRECTV Reviews and Complaints by Consumers and Customers
Last Updated On: May 22, 2015
DIRECTV Customer Ratings and Reports
Customer RatingsAverage Rating: 1.29 out of 5
Based On: 143 Reviews
Number Of Comments: 209
Consumer Loss ReportsReported Losses: $29,934.24
Average Reported Losses: $209.33
Latest DIRECTV Complaint
Billing problem after returning your box
In the first part of April I contacted Century Link (CL) to see if it would be cheaper to bundle my DirecTV (DT) with them. I would save money, so worked with CL rep to change DT over CL billing. When completed on his end, he transferred me to the DT rep.. This DT rep was not happy on how the CL rep handled the process of shutting off and turning on again the service for DT. I thought she had taken care of the closing of the DT account and shut off date, but unbeknownst to me, she had not. She acted like she was but was more worried about CL persons actions then doing her job.
When I found out I still had two accounts, was when I received the DT billing showing I owed for the next months service, of $93.00. I called and then found out nothing had been handled by the DT rep.. When I spoke with new DT rep on 4/15/15 she stated my bill did show 0 balance. I was showing $93.00 still owed. She took care of shut off and final bill and assured me it was a 0 balance.
I have received a least 5 calls from customer service from DT on different occasions, asking me why I have left DT, each time I had to explain I haven’t left, I just did a bundle with CL. Finally I asked them to put in record that I didn’t cancel, I bundled with CL. Then on 5/16/15 – I got a message from DT stating that it is important to contact them. I call customer service and find out I have an outstanding balance of 21.98. I told them my last bill showed 0 balance.
Finally get to the bottom of this AND GET THIS… When I sent my boxes back, they found movies that I ordered but didn’t pay for back in 2010 and it’s now 2015. GIVE ME A BREAK… How can I prove or disprove any of this, I asked. The lady said go to your 2010 bill and you’ll see that you didn’t pay for the movie! Really, and I would remember the movies I ordered OR if I did order any movies.
This is such a sham. They are sending me a bill to show me where the charges are for the 21.98. I don’t know too many companies that can go back 5 years and say, “Oh, we did an audit and we failed to bill you and now here’s the bill!”
If I had this all to do over, the money I’m saving on the bundling, is NOT worth all the I’ve had to deal with DirecTV.
Directv – Po Box 78626 Phoenix AZ 85062 | 800-531-5000
25 Most Recent DIRECTV Complaints
Review #1: My credit card was charged $929.95!
Complaint Filed By: Kim
On: June 14, 2012
My credit card was charged $929.95 for another persons account and i tried to contact Direct Tv to have my...
Review #2: Disgusted Consumer
Complaint Filed By: Shelley Surrett
On: July 20, 2012
On March 5th I became a Direct TV Customer; although the installations process took over 8 hours I still gave...
Review #3: DIRECTV Has Missing Services
Complaint Filed By: Maddie
On: July 24, 2012
We have been a Direct tv customer for many years and have been enjoying HDTV. We turned our TV only...
Review #4: Beware of Direct TV
Complaint Filed By: herlinda
On: August 20, 2012
Reported Losses of $100.48
This is what happened : like six months ago direct tv activated service without it letting me know first i...
Review #5: Over Paying for DIRECTV
Complaint Filed By: Trish (nickname)
On: August 22, 2012
Reported Losses of $300.00
Directv has been charging us for services we DID not order. We have also been paying for HD and not...
Review #6: Credit Card Fraud DIRECTV
Complaint Filed By: Saundra James
On: September 27, 2012
Reported Losses of $647.00
My brother wanted to get Direct TV they told him that he needed to use a credit card. Because he...
Review #7: DIRECTV has Shameful Work Ethics!
Complaint Filed By: Sarah
On: September 28, 2012
The gentleman that I used to live with – fiance – ordered Direct TV unbeknownst to me and put the...
Review #8: Unhappy Directv customer
Complaint Filed By: unhappy direct tv customer
On: October 2, 2012
Reported Losses of $150.00
It seems someone with direct tv has changed my channel format without my knowing. I was able to get channel...
Review #9: Wrong doing
Complaint Filed By: La'Shunta Leach
On: October 10, 2012
Reported Losses of $700.00
I had been charged for a receiver that was taken back to the company after receiving a upgrade in July....
Review #10: Fradulant Billing By DIRECTV
Complaint Filed By: Carina
On: October 11, 2012
Reported Losses of $100.00
Wow is direct TV so hard up they bill their customers for movies from 2007? That is exactly what they...
Review #11: direct tv fraud
Complaint Filed By: phebe allen
On: December 19, 2012
My cable box malfunctioned to the point of burning electrical smell. I called for one of their tech to come...
Review #12: Robbed by Direct TV
Complaint Filed By: koko
On: January 22, 2013
I’ve had the same problem with them all year…I freaking hate them! I feel like they have been stealing from...
Review #13: The Directv Run a Round
Complaint Filed By: bill
On: February 7, 2013
I called to get a service call and got the run a round from person on phone. I have had...
Review #14: Fed Up With Directv
Complaint Filed By: Dawn McDonald
On: February 8, 2013
Rating: 1 out of 5
Reported Losses of $1,400.00
I have dealt with one thing after another with Direct TV for the year that I have been with you....
Review #15: Feb 2013 TV ad by Directv shows small dog attacked and swept away by eagle
Complaint Filed By: Stoptheterror
On: February 11, 2013
Rating: 1 out of 5
I was watching TV with my family last night (Feb 9, 2013) when an ad by DirecTV was aired showing...
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