Greyhound Reviews and Complaints by Consumers and Customers SnapShot

Last Updated On: October 11, 2015

Greyhound Corporate Contact

Business Name: Greyhound Lines, Inc.
Corporate Address:
PO Box 660362
Dallas, Texas 75266 USA

Customer Service Contacts

Corp Phone Number: 214-849-8000
Corp Email:
Company Contact: Dave Leach - CEO
Corp Website:

Greyhound Customer Ratings and Reports

Customer Ratings

Average Rating: 1.00 out of 5
Based On: 11 Reviews
Number Of Comments: 2

Consumer Loss Reports

Reported Losses: $2,907.00
Average Reported Losses: $264.27

Latest Greyhound Complaint

Is Greyhound a Rip Off, Fraud or Have They Scammed You? WARN OTHER CONSUMERS By Sharing

Category: Bus Lines Directory ListingGreyhound Lines, Inc. Listing

Lost in mystery

I shipped three boxes via Greyhound and two of the three arrived on time but no one attempted to contact me with this information. I found out myself calling the arrival destination.

The package that is lost contained the most valuable items and I am pretty sure it’s gone to someone else. This business gives you the tracking number for your shipment but you can’t track by this number because the system does not recognize this number. The package is placed from one bus to another and no one takes any notification of where it goes and how. So the tracking system that they have is useless.

I have been calling all Greyhound destination looking for this box but they don’t have answers or they don’t answer the phone. Customer service is total nightmare. They don’t answer phones for like 30 min and then they put you on hold and then after another 30 min on hold they come back on line to inform you that you need to call a different number and it goes in a loop. They don’t know what to tell you because they are in the business of mystery and no one knows what is going on. They are very rude and hang up on you. They don’t listen to your concern and that is why they can’t assist.


25 Most Recent Greyhound Complaints

Consumer Comments For Greyhound

  • sign the boycott petition posted on

  • i have been trying to get paid for my lost luggage and they keep giving me the run around they say it took longer than 30days to file and when i faxed it they still dont have it


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