Greyhound Complaints, Reviews, Scam and Fraud Reports
Corporate InformationBusiness Name: Greyhound Lines, Inc.
Category: Bus Lines
Complaint Directory: View Listing
Corporate Address: PO Box 660362
Dallas, Texas 75266 USA
Phone Number: 214-849-8000
Company Contact: Dave Leach - CEO
Ratings Damage Reports For Greyhound
Customer Loss DataTotal Reported Consumer Losses:
Average Reported Loss Per Consumer:
Consumer Ratings DataAverage Rating: 1.00 of 5
Based On: 7 Reviews / Complaints
Number Of Comments: 2 comments
Most Recent Complaint About Greyhound
Greyhound bus hasn't returned my money!
Last August 2013 I purchased a round trip ticket from North Hollywood, CA to Oakland, CA. I waited for over two hours but the bus never showed. I only had the one day, the people I had planed to visit were not going to be available any other day. I talked to the person at the ticket desk, and he told me he would get me a full refund. I asked when I would see the money back in my account, and he told me within two weeks.
I went back to my home in Virginia, and checked my bank account two weeks later. When I didn’t see the money, I called the company. I was told sometimes these things can take 4 weeks or more. I checked my account again in September. Again I did not see the money.
I called the company again. This time I was told they had no record of my issue. They wanted me to mail my paperwork to them. I didn’t trust them at this point, and put it off for awhile. Then I asked if they could take a faxed copy. Then I sent over a faxed copy. I was told they had received it, and again my money would be in my account soon.
I check with them mid October, and was again told it might take some time. I was given a e-mail to contact if I didn’t see the money.
Called again in November, near Thanksgiving, at this point I was told my money would be in my bank by January and to contact the e-mail if I didn’t see it.
In January I put the e-mail out, only to be told that it wasn’t a valid address. I called the company to again confirm this. The agent at this point told me I needed the ticket or she would not be able to give me the refund. I told her the agent at North Hollywood, CA had told me they would send it in. She called North Hollywood to ask about it while I was on hold. She told me that she would have the ticket this week, and could process my reimbursement then. I asked her when I would see it and she told me February.
I called the first week in February, and was told that they still didn’t have my ticket. After speaking with the agent, telling her the whole story, she asked her supervisor for permission to get my money back to my account. She even took the account number. I was told it would be 14 to 17 days and I would see the money in my account.
On March 5th of this year I checked again and still have not seen my money. I was told today, March 10th that the department that handles reimbursement was behind, the agent who spoke to me said she would contact them to find out why I hadn’t gotten my money, and she would have an answer by this Friday.
I know other people may have been dealing with this same issue. I am posting on bubblews
http://www.bubblews.com/news/2582870-take-greyhound-bus-to-court , and facebook.
Share this with all your friends and family. If enough people, about 100 or more say they had, or are having the same issue. The Attorney general of Dallas, TX will take some action. It’s time to fight the companies that think slip shod customer service is ok. Share this today!View Comments View More Greyhound Complaints
Greyhound Reviews and Complaints
Are you Kidding!
Complaint Filed By: Bobby Brown On: July 15, 2013 Rating: 1 out of 5
On a trip from Las Vegas to San Diego and back. Rude Bus drivers, reckless, stupid. Very little smoke breaks,...
Greyhound – Baggage Claims – Sucks
Complaint Filed By: horace lawrence On: June 26, 2013 Rating: 1 out of 5
Greyhound bus comp lost my luggage when leaving from new york. You get a baggage claim ticket. Your luggage suppose...
Taking The Greyhound Bus
Complaint Filed By: alias On: March 15, 2013 Rating: 1 out of 5
we thought it would be fun to see the country and take a GREYHOUND/JEFFERSON LINES BUS from Minnesota to Yuma...
Greyhound – Lost luggage
Complaint Filed By: sharon On: January 16, 2013 Rating: 1 out of 5
I took the Greyhound from Kitchner Ont. to Vancouver BC. It took 3 days, and when I finally arrived in...
Greyhound – got us lost twice
Complaint Filed By: nikki` On: October 30, 2012
got on the bus10-27-12 from hotsrpings AR. went to Lansing Michigan When leaving Memphis our lady bus driver went toward...
Greyhound – Bus not showing up to pick us up
Complaint Filed By: Jo Ann Bloomfield On: September 4, 2012 Rating: 1 out of 5
First let me say, I went on line on August 30 to purchase tickets to go to Atlantic City NJ....
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