Last Updated On: September 26, 2014
POP Yachts Customer Ratings and Reports
Customer RatingsAverage Rating: 1.00 out of 5
Based On: 7 Reviews
Number Of Comments: 44
Consumer Loss ReportsReported Losses: $62,700.00
Average Reported Losses: $8,957.14
Latest POP Yachts Complaint
Shame on you David Perkins
To: CEO David Perkins
Dishonest leaders breed dishonest employees.
He says he’s a veteran but did not act like one. He showed a lack of respect and treated a fellow vet like dirt.
I dealt directly with David he was helpful for a 2-3 days and then with out cause he refused all calls and did not respond to any emails. He has not offered any resolution. I have forwarded the case to the Dept of Boating and Waterways
I would not recommend these guys, look to a local broker not these jokers. I made a
40k$ mistake don’t do the same.
Thank you for bringing this to my attention directly.
To ensure you have a direct line to me, please use firstname.lastname@example.org for my email address or simply reply to my emails. The rest of my contact information is at the end of this email.
I’ve created a Customer Service ticket on your issue to ensure it is given priority treatment by our staff. From this point forward, please consider me your primary contact until this issue becomes resolved.
I am familiar with your situation and was under the impression that your situation was being handled to your satisfaction, but I see from your email that something has inhibited the solution that I believed would be satisfactory to you. I will be more than happy to look into this personally.
I will contact Dave Gonyeas at Gonyeas Marine and determine where the breakdown has occurred. Once I have that information, I will be back in touch with you. I will attempt that contact today and continue until I am successful.
I do note that you would like to have a “new” heads/parts and I wonder if that is something Dave may be at odds with. I had been made aware that be might be willing to replace the entire engine with one in like condition at the time you signed the AOV. Of course, I am sure he wants to do right by you, but at the least cost possible, which is understandable. But I’m also aware of your desire and understand that as well.
As a past enlisted member of the Air Force and an Officer in the Army, I also understand your deep knowledge and dependence on your tools….your boat. With your service in the Coast Guard, we both know that military people have a deeper sense of taking care of the things that can often save their lives and want them to be in the best possible condition to guard against failure.
As you say, I’m sure that everyone had the best intentions and were trying to go above and beyond so all had an extremely good experience. But even with the best of intentions, sometimes things go wrong. For that part of your experience, I do apologize that this has happened.
I will work to find a balance where everyone is satisfied and can exit this process with as success an outcome as possible.
Thank you again for coming to me directly and trusting all of us here at POP to meet your boating (and fishing) needs. J
David L. Perkins | President/CFO
POP Yachts | 6384 Tower Lane, Sarasota, FL 34240
P: (941) 894-3215 | F: (941) 894-3214| Web: www.popyachts.com
Begin forwarded message:
Date: August 23, 2014 at 11:44:33 AM EDT
Subject: FW: 2006 North River Sold by Robert Waldron in Portland OR, Need Assistance ASAP
I would like to make you aware of a situation that is unfolding as we speak. I have followed you chain of command working through Scott Wild and Justin. I feel that I can not gain any traction with my situation and I’m asking for your oversight and assistance. The following is a time line of events;
06 Aug Pat Devlin of Portland or performs my marine inspection with no major or minor hits
08 Aug I send POP yhacts my acceptance of vessel memo
13 Aug Gonyea’s Marine Service performed oil change on 06 Yamaha F150TXR owned by Cecil and Kathy DeLashmutt. (Invoice attached)
16 Aug Kevin Ogg takes ownership of 2006 North River with the Yamaha F150TXR
17 Aug While on the 1st test run after the oil change after ~ 15 minutes of run time the low oil alarm sounds. The engine is shut down. Upon inspection the oil filter is found lying on its side above the oil filter threads, ~ 4 quarts of oil were lost with the loss of the oil filter. 4 quarts of oil were added and the engine was started, this is when we saw the oil filter eject off the threads once the engine was started. After further investigation it was found the Sierra Oil filter part # 18-7914 that was installed by Gonyea’s Marine Service, was the incorrect oil filter. Sierra oil filter part # 18-7906-1 was the correct oil filter. The 2006 North River was then towed in at a cost of $250.
18 Aug The correct oil filter was installed and the boat was ran again. At this time after 5 minutes of running, the engine lost RPM and shut down. The engine would not start again. The oil starvation from the incorrect oil filter being ejected has caused a severe lack of lubrication and seized engine components.
19 Aug I have dropped off the boat at Bobs marine in Modesto CA. The service center confirmed that this was the wrong filter and that they will continue with a diagnosis. I called Dave Gonyea and let him know that the boat was at the Yamaha service center. He wanted the shop to call him before any repairs were made.
22 Aug I speak with Scott Wild and his boss Justin. Justin assures me he has spoken with Dave Gonyeas of Gonyeas Marine and he will take care of the engine replacement. Justin also states that there is no liability on POP with this situation. At this point Bobs Marine gives Gonyas Marine the diagnosis of a power head needing to be replaced(~7000$ plus 1500$ in labor to remove and replace). I contact Gonyas Marine to move forward with the repair, Dave Gonya becomes combative and un willing to help. After asking for Gonyeas Marine Liability insurance information he denies and terminates the phone call.
I am not looking for anything but getting the engine replaced or repaired. My concern with POP is that I paid for and inspection and purchased the vessel because of the inspection results. Bob Waldren of POP allowed the vessels condition to change after I had my marine inspection completed. There were no contingencies add the the purchase agreement for this oil change to occur. I understand the seller did this out of good faith but in the end it has left me in a bad spot. I believe this could be a combination of fault between Gonyeas Marine, The Sellers, and POP Yachts. Currently the boat sits at Bobs marine in Modesto CA, they are waiting further direction.
My ideal resolution would be for a new engine to be installed. I choose this option because I was in the United States Coast Guard for 10 Years and piece of mind and faith in my main engine is paramount to successful underway evolutions. Second would be for the powerhead to be replaced, this is a concern because the remanufactured power heads do not have a good track record. Third would be POP takes the vessel back with a full refund. The difference in price between replacing vs repairing the engine will be ~2k, I think it would be a good faith decision because of my time and energy spent so far.
David any help you can be in this situation is greatly appreciated, I am in a bad spot and just want to go fishing. Im flexible and open to all options I’m trying to handle this with as little inconvenience for anyone as possible. Thanks for your time and below I will include all Points of Contact I have for all that are involved.
Attached you will find a video of the difference between the oil filter installed and the correct oil filter, pictures of the condition found, oil change invoices, closing documents with dated and signatures, MFG oil filter cross reference chart.
Invoice of the oil change
Pop Yachts – 6384 Tower Ln Second Fl Sarasota FL 34240 | 941-894-3215
Consumer Complaints and Reviews About POP Yachts
Review #1: Boat Sales Raiders
Complaint Filed By: Jeff Coulter
On: September 3, 2014
Rating: 1 out of 5
Beware of POP Yachts. First they piggy back off Craig’s list and then use very high pressure methods to convince...
Review #2: A Bucket Shop Operation – Where Is The Water
Complaint Filed By: TRADE-A-YACHT.COM
On: August 13, 2014
Rating: 1 out of 5
Reported Losses of $25,000.00
Agents sneak into marinas and show boats to customers while knowing that they are trespassing and have no license to...
Review #3: Pop Yachts is like dealing with the mafia
Complaint Filed By: Roger
On: May 31, 2013
Rating: 1 out of 5
My wife and I found a boat on Yachtworld that we were interested in. We called PopYachts because we thought...
Review #4: Not refunding deposit in time frame stated!
Complaint Filed By: Altitude 8150
On: February 14, 2013
Rating: 1 out of 5
Reported Losses of $700.00
I was under contract to purchase a boat that was full operable except for fuel gauge, and asked several times...
Review #5: Thanks for the spam
Complaint Filed By: Mike P
On: September 26, 2012
I’ve been helping my dad sell his boat on Craigslist and Pop Yachts contacted me despite my selecting the Craigslist...
Review #6: David, Chris Keading at Pop Yachts
Complaint Filed By: Gary
On: June 26, 2012
My job ended in the first two weeks, so this was my only paycheck from this employer.. I worked 52...
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More About POP Yachts
Pop Yachts International currently has a B+ ratting with the BBB
Currently Listed Company Contacts From State Of Florida: Principal: Mr. Scott McNally (Broker), Mr. Nick Owens, Mr. David L. Perkins (Vice President)