Last Updated On: March 21, 2014
First Niagara Corporate Contact
Business Name: First Niagara Financial Group Inc
6950 S Transit Rd
Lockport, New York 14094 USA
Customer Service ContactsCorp Phone Number: 800-421-0004
Company Contact: Gary M. Crosby - President and CEO
Corp Website: firstniagara.com
More About First Niagara
Alternate First Niagara Bank Business Names: Empire National Leasing, Inc. | First Niagara Bank
First Niagara Customer Ratings and Reports
Consumer Loss ReportsReported Losses: $444.00
Average Reported Losses: $444.00
Customer RatingsAverage Rating: 1.00 out of 5
Based On: 1 Review
Number Of Comments: 0
Latest First Niagara Complaint Filed
First Niagara "LACK" of customer service
Christina Scwindler the assistant manager at First Niagara Bank has neglected my business account at that office. I have been banking there for two years and everyone knows me and my business. On July 3rd 2013 and again on July 5th 2013 Christina returned 11 payroll checks totaling a little over $2,000.00 and didn’t pay on them. She also charged me $444.00 in bank fees.
When ever a problem like this happened they would always call me and let me know that I needed to come in and make a deposit and they would pay on the checks. I have money in other accounts in that bank that I could transfer and they know that so this never should’ve happened.
I spoke with the area manager Terri Vertalino regarding this situation and all she could do is apologize and tell me that the bank was very busy that day because they were closed tomorrow for the 4th of July holiday!!! This is not a good excuse and something needs to be done regarding the neglect on their part.