Comenity Bank Complaints, Reviews, Scam and Fraud Reports
Corporate InformationBusiness Name: Comenity LLC.
Complaint Directory: View Listing
Corporate Address: PO Box 182273
Columbus, Ohio 43218 USA
Phone Number: 888-428-8810
Company Contact: Jay Coane - President
Comenity Bank Ratings
Customer Loss DataTotal Reported Consumer Losses:
Average Reported Loss Per Consumer:
Consumer Ratings DataAverage Rating: 1.13 of 5
Based On: 38 Reviews / Complaints
Number Of Comments: 97 comments
Most Recent Complaint About Comenity Bank
Comenity Bank started calling this morning (Saturday, April 12, 2014) at 8:37a (913)312-5172 (Kansas City, MO)
9:02am from (720)456-3697 (Denver, CO), 10:01am (913)312-5172 (Owens Corning)
and again at 11:24am (614)212-7530 (SEARCHTOCLOSE).
They call when I answer no one is there. If you let it ring they leave no message. The bill was paid, it did not hit their system yet. The bill was not due until May 2, 2014. Time to get rid of my Pier1 and Victoria Secret cards. It is not worth the hassle.
I was hit with late charges on an account that was not due to be paid. They change the due date without any notification.
Comenity Bank Reviews and Complaints
Terrible Customer service
Complaint Filed By: Craig Brewster On: April 11, 2014 Rating: 1 out of 5
I applied for a Virgin Visa credit card with this company and before even activating the card or ever using...
Wrongfully Charges Late Fees!
Complaint Filed By: Lindsey S. On: March 27, 2014 Rating: 1 out of 5
I had 2 credit cards with Express & Vicotria Secret and mailed in plenty of time and was charged $25.00...
Pre-approved Can Say Anything And Don’t Have To Give Details
Complaint Filed By: Patricia On: March 14, 2014 Rating: 1 out of 5
Received a pre-approved credit account for Roaman’s, which is issued by Comenity Bank LLC, I accepted the offer and placed...
Would not Transfer me to Mgmt After arguing she just hanged up on me!
Complaint Filed By: vlad On: February 14, 2014 Rating: 1 out of 5
Rep. did not want to transfer me to the management. After arguing she just hanged up on me! I was...
Payment declared both late and early, making it Impossible to manage account
Complaint Filed By: Ken Price On: February 12, 2014 Rating: 1 out of 5
I missed my jan 5 payment by a whole day, prompting Comenity to charge me a $25 late fee. I...
Odd pending charge…
Complaint Filed By: Tracy On: February 4, 2014 Rating: 3 out of 5
I recently opened a charge account with NY& Co which is through Comenity Bank. My initial credit limit is $300....
Complaint Filed By: Rob Bundrick On: November 13, 2013 Rating: 1 out of 5
Comenity Financial & Smile Generation I was not receiving any statements and therefore did not receive the one they are...
Entirely Absent Customer Service
Complaint Filed By: Marian C On: November 11, 2013 Rating: 1 out of 5
Since Comenity Permits Absolutely No Comments, Complaints Or Suggestions On Their Website, Even From Those Who Find Themselves Their Customers,...
Comenity Bank Fraud
Complaint Filed By: Angel On: October 15, 2013 Rating: 1 out of 5
I received a letter from Comenity Bank, PO Box 182272, Columbus, OH 43218-2272 in my mial box. The letter stated...
Appears to constitute fraud on behalf of the creditor.
Complaint Filed By: Sandra J On: September 16, 2013 Rating: 1 out of 5
I opened a Fashion Bug account in 1985. I had financial trouble, in 2001, and was not able to pay...
Account closed by Comenity Bank after review that I filed BK 5 years ago
Complaint Filed By: Debbie On: August 19, 2013 Rating: 2 out of 5
I have a complaint against Comenity Bank. I was looking at my credit report recently and the Victoria Secret account...
Comenity Bank fails to send me e-mail and mail statements
Complaint Filed By: Kat On: August 2, 2013 Rating: 2 out of 5
Comenity fails to send me e-mail and mail statements. I have checked, and my information is up to date, and...
Comenity Bank Credit Cards will rip you off and affect your credit score!
Complaint Filed By: Paul V. On: July 29, 2013 Rating: 1 out of 5
Comenity Bank “assumed” possession of my Visa credit card account and I immediately began to encounter problems. They raised the...
I have never opened an account with Comenity Bank
Complaint Filed By: None On: June 24, 2013
I have been receiving e-mails from this company claiming I have an account and the statement is ready. I have...
Comenity Bank Bothers Me
Complaint Filed By: Tran On: May 20, 2013
I am a retired man and my wife is serious sick person. We are living in a quiet place and...
Comenity Bank Blair rip-off
Complaint Filed By: Gail Sabo On: May 16, 2013 Rating: 1 out of 5
I purchased four pairs of pants from a Blair catalog in January. At the time of purchase the customer representative...
Comenity Bank running a fishing scheme?
Complaint Filed By: Alvin On: April 30, 2013 Rating: 1 out of 5
Have received two notice from Comenity Bank Columbus Ohio advising me of fraudulent activity on my Neiman Marcus and Victoria’s...
Comenity Bank is Yet Another Heartless Entity
Complaint Filed By: DARLENE On: April 26, 2013 Rating: 1 out of 5
I have been a customer in excellent standing with Victoria’s Secret for many years. I pay my credit card bills...
Poor Ethics and are Damaging Comenity Banks Client Business
Complaint Filed By: Ryan On: April 18, 2013 Rating: 1 out of 5
I had a Pottery Barn account for years and never one problem. Shortly after Comenity Bank took over servicing the...
No contact by phone or email from Comenity Bank
Complaint Filed By: Leigh Ann On: April 15, 2013 Rating: 1 out of 5
I have credit report and I am still showing an open status on late payment in July 2011, which was...
Unfairly Denied Credit from Comenity Bank with a 903 credit score
Complaint Filed By: Glen Frausto On: April 5, 2013 Rating: 1 out of 5
I applied for a credit card from Bealls a local retail chain in Azle, Texas because they offered a 20...
Quit Calling Comenity Bank!
Complaint Filed By: PMWAY On: April 2, 2013 Rating: 1 out of 5
No idea who they are looking for as I do not have any accounts that they cover- but they are...
Comenity Bank is The Worst Company Out There
Complaint Filed By: Nancy On: March 26, 2013 Rating: 1 out of 5
I got the Ann Taylor credit card to get store discounts. I used it one time. I never received a...
Overpayment Refund Nightmare at Comenity Bank
Complaint Filed By: Brian Foss On: March 14, 2013 Rating: 1 out of 5
My Peeble’s credit card balance was $15.77. I pay my bills through my credit union bill payer service. The payment...
Comenity bank collections department is NASTY!
Complaint Filed By: fumingcustomer On: March 14, 2013 Rating: 1 out of 5
I had a succession of traumas in my life. I forgot to pay my Ann Taylor Master card. I owed...
Had doubt abouts my Comenity Bank final bill
Complaint Filed By: Stone On: March 11, 2013 Rating: 1 out of 5
I am a hearing impaired person so I use an interpreter to make all of my calls for me. I...
Comenity Bank of San Antonio and Sprinstone Patient Financing
Complaint Filed By: Eric Corwin On: March 7, 2013 Rating: 1 out of 5
It amazes me that in the debtor world we live in that Comenity Bank of San Antonio takes advantage people...
Comenity HSN Credit Card
Complaint Filed By: bobt On: February 22, 2013 Rating: 1 out of 5
Comenity HSN Credit Card is the credit card that HSN uses, I signed up for this card about 1 year...
Poor Business Ethics at Comenity Bank
Complaint Filed By: JAC On: February 19, 2013 Rating: 1 out of 5
Earlier this Winter I sent in a payment through the Internet to my Victoria’s Secret Angel card. This card is...
Comenity Capital Bank’s Side of Ludicrous “Retroactive” Finance Charges
Complaint Filed By: Michelle On: February 18, 2013 Rating: 1 out of 5
This is for my Smile Generation card, which is under the Comenity Capital Bank umbrella. Upon checking my most recent...
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