Citibank Complaints, Reviews, Scam and Fraud Reports
Corporate InformationBusiness Name: Citigroup Inc
Complaint Directory: View Listing
Corporate Address: 100 Citibank Dr
San Antonio, Texas 78245 USA
Phone Number: 888-214-0036
Company Contact: Michael Corbat - CEO
View Company Response
Ratings Damage Reports For Citibank
Customer Loss DataTotal Reported Consumer Losses:
Average Reported Loss Per Consumer:
Consumer Ratings DataAverage Rating: 1.00 of 5
Based On: 10 Reviews / Complaints
Number Of Comments: 4 comments
Most Recent Complaint About Citibank
Citibank "Thank You" card scam - Promises $150, doesn't give it.
Citibank offers $150 in rewards to people who take their “Thank You Preferred Visa” card and spend $1000 in the first 3 months, but does not deliver it. Please note that they promise a dollar amount – $150 – not a specific number of “points” that can lose their value. I took this card in June and used it to spend over $2000, which I paid to Citibank from my bank account. This gave me 17,050 points, which should be redeemable for $170.50.
When I went to the “thankyou.com” website to redeem them, however, I found that they had almost no value. Points can be redeemed only in increments of 10,000 points, and 10,000 points are only worth $50! That is, every point is not worth one cent, as with most credit cards, but one-half cent, and the points I received would not be worth $150 even if I could redeem them.
I called Citibank and was told that I would be able to get the $170.50 that I am owed, but when I wrote to Citibank about it, I was told that the points were subject to change in value without notice. However, the sign-up bonus promised was not 150,000 “points” but 150 “dollars,” so it was an outright lie and a genuine scam which must have tens of thousands of viictims.
Official Responses from CitibankBy: Sunita Giridhar On: February 8, 2013
Your statement ” Consignee shifted ” is wrong . The address available with you is my own house and permanent address. My not being available in the house when the courier has visited does not imply Consignee has shifted.
My work involves constant travel but I keep visiting Hyderabad regularly. If I ever I shift, I will intimated my change of address. My email has Id has not changed. As per your mail, you are to send me my statement in both formats. I have neither received a email bill statement nor a mail verifying with me if I have shifted.
This is clearly a lapse on your side and I am not liable for your failure. Please see my track record of timely bill payments and review the various phone transcripts with me, which you record. I am neither a defaulter nor an absconder. I will settle my actual bill but I will not pay any penalties or late fees. It is not the amount but in principle I cannot pay for no fault of mine.
If you have no authority to settle this issue, please give me the mobile number and co ordinates the India head of Credit Cards Division, I will take up this matter with him.
Date: Wed, 16 Jan 2013 14:22:27 +0530
Subject: RE:’Citibank=018-777-992′ Bill payment for my credit card
Dear Ms. Gridhar,
This is with reference to your e-mail dated January 13, 2013.
We wish to submit the following:
* We would like to inform that your Card Account has been registered to receive Statements on both the modes, namely to your Mailing Address and to your email address
Accordingly, we are sending both physical copy and e-statement to the addresses maintained in our records.
However, the physical copy of statements were returned undelivered for the reason “Consignee Shifted”.
* For security purpose and to prevent any fraudulent transactions taking place, we have placed your account in a blocked status. Hence the statements for your card account were not generated and sent to you.
* Based on your representation, we have released the blocked and resent the duplicate copy of the Statement for the Month of August 2012 to December 2012 to the Email address and same got delivered.
* We have not received any payment towards the dues in your card for a considerable period of time.
As a consequence, we have closed your card with effect from December 18, 2012.
To date, your card account reflects an outstanding of Rs. 3,868.35.
We request you to effect payment towards this amount.
* As per the terms and conditions, if the payment towards the Total Amount Due does not reach on the Payment Due Date, the system will automatically generate Late Payment Charge and Interest Charges.
In light of the above, we regret our inability to accommodate your request for the reversal of the charge.
Please write to us for any further information / clarification that you may require in this regard.
Head Customer Care – Cards
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