American Airlines Reviews and Complaints by Consumers and Customers

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Last Updated On: April 29, 2015

American Airlines Corporate Contact

Business Name: AMR Corp./American Airlines, Inc.
Corporate Address:
4333 Amon Carter Blvd
Fort Worth, Texas 76155 USA

Customer Service Contacts

Corp Phone Number: 817-963-1234
Corp Email: info@amstock.com
Company Contact: Doug Parker - CEO
Corp Website: aa.com

American Airlines Customer Ratings and Reports

Customer Ratings

Average Rating: 1.40 out of 5
Based On: 10 Reviews
Number Of Comments: 2

Consumer Loss Reports

Reported Losses: $5,050.00
Average Reported Losses: $505.00

Latest American Airlines Complaint

Is American Airlines a Rip Off, Fraud or Have They Scammed You? WARN OTHER CONSUMERS By Sharing

Category: Airlines Directory ListingAMR Corp./American Airlines, Inc. Listing

Charged for Seat Upgrade that wasn't an Upgrade

For a flight booked for 4/9/15, I had two tickets booked for row 14 for a flight from Charlotte to San Jose, Costa Rica. When checking in, I was automatically moved to Row 10, so I was forced to buy a seat on row 10 for my wife.

I was charged $ 65 as this was supposed to be an exit row, but when boarding I noticed immediately that this was not an exit row at all. Row 9 was the actual exit row.

The flight was packed so nowhere else to go, of course.

I contacted American AIrlines when I returned on 4/19 but go nothing but an automated response.

25 Most Recent American Airlines Complaints


Consumer Comments For American Airlines

  • Would like people to know that because of AA I have been left with a broken shoulder. Also I was threatened with arrest and my best friend was left without insulin and I have had no sympathy from the Airline.
    My shoulder is a permanent injury
    Thanks AA
    04.11.2013

  • American Airlines new CEO is a Habitual Drunk Driver, and condones Domestic Violence.
    http://massportmisconduct.com/

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