No Customer Service - Checkr

I applied for Uber after moving to Baltimore from another state, and transferring my license to MD. All of the background check information come back clear except for my Motor Vehicle Record. My license was not found. I’ve been trying to contact them for a week now with the two telephone numbers provided for checkr. No one ever answers. I’m placed on hold for 15 minutes each time, and then thrown to a recorded message that states, “This mailbox is not monitored. Try your call later. Good bye.”

I hear Connections out of Minnesota is contracting for customer service. You should get on that. Having absolutely no customer service is worse than bad customer service. You automation fails, and you have no reliable way to fix it, or get in touch. I have not been emailed or called by them to provide anything further. Uber chat support keeps telling me to call the fake number.

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