Ripping people off - AT&T
I have service through AT&T and Direct TV since Feb. 2015. After AT&T took over Direct TV I asked that my bill be combined. I have paid both of them separately each month in full. After the combined bill my first bill was $251.00.
When I called and asked I was told that there was a glitch in the system and I was double billed for Direct TV. I questioned why I had to pay two months at one time due to an error on their part. I was told that since At&T paid my bill to Direct Tv to switch the billing, I was responsible for paying that back as well as the bill for the following month. I was confused since my Direct TV account said that I only owed $11.00.
I complained to At&T that I am on a fixed income and cannot afford that size bill each month, and asked why I could not just have separate bills again since I had not had a problem that way. I was told that I needed to pay for the overcharge to get separate bills again. I made arrangements for $170.00 to be paid on my due date and that the rep would talk to his manager about the remaining balance.
Needless to say I was taken off of automatic payment and now my bill is over $400.00. I still have service. I called and spoke to Direct TV explaining the situation and was told that only At&T could make changes. I started out paying $78.00 per month for At&T for phone and internet, and $74.00 for Direct tv. Now I am being charged twice the amount and I don’t understand why.
I don’t blame Direct TV for this, but to have to pay At&T back for adding Direct tv to my bill is unreasonable.
Comments About AT&T Review: Ripping people off
Most Viewed Complaints
Recent Company Complaints
Ark Management New Jersey
East Coast Moving
M & M Auto Brokers
Sweet Gibraltar Weddings
Security Credit Services
Royal Inn Lake Havasu City
More AT&T Complaints
AT&T Digital Life sent out a technician to my home on Friday to set up the security system for the...
Treated Poorly at ATT
Customer Service Representative and Managers NASTY Watch your Bill Bullying to force you to make a payment or they will...
I have had my telephone bill from at&t reduced from $73 to $97
I am a senior and when my telephone bill came in from AT&T in February with an increase, I started...
Damage Caused by Contractors
Sir / Madam. Sub: Repairs to my Premises for faulty digging by your Contractor. Refer: The address cited above. I am...
Being charged for free equipment
We were given “free” i-pads when purchasing new phones. We are now being charged $50. month and not allowed to...
ATT/U-Verse Consumer Beware!
I signed up for ATT telephone and internet service. The agreed amount was to be just under $45./month for 1...
Does not care about customers with disabilities
I am a new AT&T customer, under 6 months. I now get the feeling that as a customer, you should...
AT&T over charged me for their services of $825.00
I have been working with AT&T nearly a year now and no resolution in sight. I have been verbal abused...
Had ordered at&t phone internet phone and direct tv. Had to pay 138 for equipment . Phone and internet was...
Poor Customer Service
To whom it may concern: This letter is in regards to CUSTOMER DISSATISFACTION On February 5, 2014 at 11 am...