Excede Data Plan, Rip Off! - ViaSat
I live out in a rural area and decided to switch services to Excede, which is also known as WildBlue Communications or ViaSat Communications. After having the service for 3 months, we realized how slow our internet was. And we were unable to access the router through our brand new up-to-date router throughout the house.
I called customer service and waited 55 minutes for someone to answer the phone. I was first told that the wireless issue is my router. I explained that I previously had satellite internet service from a different carrier and never had this issue and that I had just purchased a new router. I asked if they would come out and move the dish so that it was more centrally located. The response that I received was that they could no do this.
Then I complained about the speed of the internet service. My husband and I only use the to browse the websites and e-mail. Sometimes we will stream a video but not that often. Their customer service told me that I could pay $29.95 more a month to upgrade to the next plan. Absurd!!
I asked to speak to the customer service representative’s manager. That person could not do anything for me. Then I was transferred to their home office at ViaSat. The customer service representative was rude!
Since AT&T U-Verse had just come out to my area, I cancelled my service which cost me $300 to get out of my contract. He asked if I could climb up on the roof and pull down the satellite dish. NO WAY!
So he set up a time for someone to come out to my house to pull this down. First, no one showed during the scheduled time. Second, they wanted to charge me $99 for this service. ABSURD!
I had to call back and be on hold for another hour to reschedule this service. Finally someone came and took down the equipment and gave it to us to mail back.
Within two days, I mailed the equipment back to ViaSat Communications. Now, 14 days later, their company has debited my checking account for $500. I am now on hold trying to contact them about this charge.
Comments About ViaSat Review: Excede Data Plan, Rip Off!
Most Viewed Complaints
Great Plains Lending Reviews
Inbox Dollars Reviews
NuWave Oven Reviews
Recent Company Complaints
Cash & Carry Carpet Centre
Aquatech Professional Pool & Spa
Ask Virtual Services
Unique Landscape and Construction Portland
Thomas Heating & Air
Golden Painters Las Vegas
More ViaSat Complaints
Stay Far Far Away From These Smooth-talking Criminals!
It’s been a complete nightmare, and I thought it was over 5 days ago…but I see it’s only just begun…...
Horrible Company and Extremely Horrible Customer Service
I was setting up a movers package with DirecTV. DirecTV offered me to bundle with Excede. After exceed sold me...
ViaSat’s Internet Bundling
I had called Direct TV of which I am a customer of in order to get internet at a new...
ViaSat Is The WORST EVER!!!!
ABSOLUTELY THE WORST INTERNET PROVIDER EVER!!!!!! Like previous complaints, I selected Direct TV for my TV provider and was directed...
Mad As Hell
I signed up for the DirectTV/ ViaSat, Wildblue, Excede (whatever their name is) bundle in 2013. The internet service was...
Horrible experience, Internet
EXEDE INTERNET 11/12/14 So here is how my past couple of days have been and I want to share for...
Incredibly poor service
Wildblue, it’s now been 18 days without incoming emails. Outgoing is fine but what the heck? Wildblue, you have beaten...
Big Scam Company
Exede properly known as ViaSat Inc. is a company who supposed to provide internet service but they do not explain...
Crooked and incompetent!
I cancelled my service with Viasat because it was no longer needed. I had to pay an $175.00 early termination...
Wildblue Dropped Connections; Sometimes 10 Times
When we moved to a rural area our only internet choices were Wildblue ot Hughesnet. Everyone said use Wildblue; so...