Turbo Tax Rip Off - Turbo Tax
I went to Turbo Tax online and filed my Federal and State forms. The Federal form was free to efile. They charged $27.99 to efile my State form. I did this on 1/18/13. On Monday 1/28/13 I received an email from Turbo Tax telling me my State form was rejected. I decided to take this opportunity to go to their site and try and print off a copy of my tax forms.I was unable to do this initially on 1/18/13. I thought i would try and contact them later to get copies.
So I went online at Turbo Tax, on 1/29/13 after reading my emails, and attempted to acquire a refund of the fee i paid for the State form efiling (cancel their service). I also tried to print off the federal form without any luck. I tried to find answers on their website over the next 2 hours without success.
Finally I tried to find a phone number for INTUIT the parent company what I did find was this number for Turbo Tax 1-888-669-4238 and I called them. I explained that I wanted a refund of my fee for the State filing. I noticed when the man (who sounded like he was from India) spoke it was like he was in an empty room. He quickly cut me off and I called back. The phone line was not busy but I just some computer music. I waited and called later and again told this person what I wanted and again he hung up. Calling back again I got that computer music. When he answered he said he was technical support. I
am filing a stop payment with my bank and looking for other avenues to stop this abuse before it gets worse.
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