Rip off by No More Rack! - NoMoreRack

My 14 year old daughter wanted to buy an Android Tablet with her Christmas money so we started looking online and found a great deal for a 7 inch Android tablet on a website called Nomorerack. The cost was $69.99 before shipping. The order was placed on Dec. 28, 2012.

The tablet worked great for about 2 1/2 months at which time it just stopped turning on. No power to the device at all. Called Nomorerack and customer service was very rude, all I wanted was to do an exchange, I had to ‘escalate” to get the manufacturer information to file a warranty claim. Manufacturer company is Global Phoenix Computer, and they emailed me a return label and promptly exchanged the device.

However about 3 days after receiving the new one, it is frozen, it is touch screen and not responding to any touches. Called Global Phoenix Computer and asked about a refund, the customer service rep informed me that he could only issue out another replacement, that to get a monetary refund I would have to contact Nomorerack.

I have now been on the phone with Nomorerack for over an hour and keep being told that I cannot get a refund. I have repeatedly asked to speak to a manager and keep being told no managers available. This is horrible customer service, not only do I get no updates from the customer service rep, but I called as soon as the company opened and still cannot speak to a manager.

All I want is to get a refund for my daughter. I do not even care about shipping, only the price of the tablet $69.99.

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I join the rapidly growing list of those ripped -off by No More Crap. I purchased a tablet whose battery lasted about a minute . Warranty? No such luck, it was refurbished. Not wanting to blame NMR and the fact I had a credit to use I wished to buy a better one from them. NO WAY, using exactly the same info saved to their site from the first successful purchase, I cant buy from them and use my credit. They claim new “security features”. I’m now on my 5th ridiculous e-mail reply from them trying to fix this. So… Read more »

I have ordered different items at greatly reduced price and the merchandise has been perfect. I could not be more pleased. I am Helen scanner80

This company should not be allowed to operate. There shipping is very slow their tracking page does not work and some of their products are inferior.I have order from them more than once and each time there has been an issue,FAREWELL NOMORERACK.

Vicki Crawford Edgington

I’ve ordered from NoMoreRack 11 times now and have been happy with every purchase. Please note that the ppl complaining about some of the electronics…do your research on the brands before you buy…many off brands are junk. I have purchased several Nook tablets and they all work great!

I don’t think no more racks is a scam. I ordered the Android tablet and have had it about a year now, with no problems. I have also order other smaller items and I can’t complain. I’m a customer like everyone else, so all I can say if you received a bad product stay on their butts til you get it resolved or a refund. I’m knocking on wood for my success.

You are one of the luckiy ones. Pray you have no problems. As you can see what their record is, is only a matter of time. Stay informed….

All this company does is spam…spam and more spam. Never heard of the site but they bought my email address from somewhere and continue to send me emails multiple times a day.

If a company goes to unethical means to promote their products and services then expect to be cheated when it comes to those actual products and services. There are too many real and good options out there than to deal with likely criminals.

most all of these complaints are about electronics. nomorerack doesn’t manufacture these things and are offering them at a huge discount which tells me there is a reason they are able to resell them and still make a profit. you get what you pay for

As far as I am concerned NMR is a complete mess. They may have SOME good products, but the back end departments of customer service and shipping are failing miserably. I received items later than promised and expected (after Christmas of course), and the Android tablets I bought my grandchildren are already not working…in fact 2 weeks after Christmas. I can’t return the item received after Christmas because it was sent to the recipients address, then she had to send back to me. So much for the return policy. My biggest issue is with the website and the e-mails I… Read more »

Go to the Better Business Bureau and file a Complaint they will help you

Well, I have never used this site, And after reading these posts I don’t believe I will be ordering anything. I’d rather pay a little more locally and have good customer service than none at all. Thanks to all posting your experiences._

I ordered a 8" Android tablet from nomorerack.com I got the tablet and its not even 8 inches!!! its like 6 1/2!!!! and its slow at browsing internet anyways…

I have ordered from them on several occasions and have had no issues. I will continue to order from them, my last order was an 89.00 Google tablet ordered foe a christmas gift and still no problem with it.

I ORDER MY IDEA’S ON SUNDAY 12TH OF JAN 2014 AN I GOT IT ON JAN16TH I OREDER THREE THINGS AN THE OTHER SHOULD GET HERE TOMORROW ….SO I WAS HAPPPY WITH THAT CHRISTMAS I ORDER ON A SUNDAY A WEEK BEFORE CHRISTMAS AN I GOT IT BEFORE CHRISTMAS …….

I ordered an item that was to cost 31.00 dollars and they charged 310.00 I have tried and tried to contact by phone and by email nothing I sick about this I am a widow and only get 1400.00 a month I had ordered things before with no problem but unless they fix this no more

Hi Pat, ive been in the same situation, what I did to fix the problem was went straight to your bank, they will reverse the charges the same night. Good luck

purchased a ring and it came in exactly as described unfortunately i ordered the wrong size i will be buying another just like it if it pops up on NMR

Same story different day. I also bought that cheap Android Tablet. Useless. I also bought the 2 chargers for $18.00. Waste of money. I will file a dispute with my credit company. No avail at customer service. Their loss. I’m going back to the loyal Amazon.com.

I ordered from NMR on 12/18/13 and received a email saying that my order has been sent out on 12/28/13 and should receive it by 1/4/14…
Will see how it go’s… They need people that do their jobs or find one’s that will…Hope all turn’s out for you all soon….Have a wonderful New Year…

No, you don’t want to get caught up with with company!!!! DO NOT GIVE THEM ANY BUSINESS!!!! YOU WILL NEVER GET A LIVE PERSON TO SPEAK WITH REGARDING ANY ORDER YOU MAKE WITH THEM!!!! All e-mails are computer generated…

I found the complaints page AFTER I ordered some stuff – the first shipment came within a couple of weeks, but the other took nearly a month to arrive, BUT, it did get here yesterday. Since it contains Christmas presents, I was glad to see it. It does seem like the stuff they sell is lower quality, so, the old adage, ‘ you get what you pay for ‘ seems to be true here. Buyer beware.

Hi Rachel, I’m also new to nomorerack.com.. I placed an order on 12/23 and I have not even gotten a conformation via email that my order has shipped. I questioned even ordering from an unknown online, but since they were recommended to me, I decided to order, I’m sill waiting to hear from them. The items ordered are for my 6 grandchildren…yes 6! The worst is I don’t have a contact number. Can somebody please help!
Thank you all for anything…

JO 2/1/15 I KNOW WHAT YOU ARE SAYING, I ORDERED BOOTS. WHEN THEY CAME, SIZE WAS TERRIBLE. AND THEY HAD NOT SEND ANY ORDERS PAPERS OF INFORMATION WITH MY ORDER. I COULD NOT GET HOLD OF THEM AS MY COMPUTER WAS OUT AT THE TIME. FINALLY I RETURNED THE ORDER TO DEPT OF RETURNS AND THEIR ADDRESS ON MY ORDER. NOW YOU SHOULD HEAR ALL THE COMPLAINTS ABOUT MY RETURN, THEY SAY I DID NOT TALK TO ANYONE FIRST, HOW DO YOU TALK TO SOMEONE WHEN YOU CANNOT FIND ANYONE TO TALK TO. I BELIEVE THIS COMPANY IS A SCAM.… Read more »
I ordered a 9" tablet on 11-30-13 today is 12-21-13, I still have not received my tablet. Once they sent me an email saying it had shipped, then 20 minutes later sent another email saying that it would ship tomorrow, that tomorrow was two days ago and not any emails since. They promised I would receive it before Christmas, today is Saturday and Christmas is this coming Wednesday fat chance of me getting it before Christmas and I may not get it at all. It was $89.00 and I can assure you that I am going to continue to give… Read more »

Just wait…. the "GOOGLE" tablet you orderd will be a "KOCASO" not google and it is a horrible product.

hi steve my name is mike I recently joined no more racks I didn’t have a problem yet but keep me posted I planned on ordering a tablet but after reading your story i’ll go to amazon

same product ordered, same issue. Santa cannot deliver – nothing more to say about that

Hello, completely new to NMR and ordered a lot of things this past few weeks. I am happy to report everything came in and was as promised in the description, pretty quick. EXCEPT… I ordered (4) Steinhausen watches, and ONLY RECIEVED (1). I cannot get anyone on the phone, no matter what time of day I call. I have sent MANY emails to Info/customercare/and experience/ (emails they list), but all I get is a canned reply. No one responds, calls, or answers the phone? Also, the notebook android I ordered for a gift arrived with a keyboard that doesn’t fit/work.… Read more »

What is there phone number?

I have nothing but positive transactions with NMR

I just tried to respond to NMR customer relations and when I hit submit, this is what showed ;
This comment has been deleted by the administrator.

WTF?

Don’t make promises you can’t keep. I emailed 4 days ago and still have not heard back anything. I ordered a tablet and keyboard for my son for Christmas on 11/27 and still nothing. It says it was shipped on 12/3. I called USPS and they did not even know what the excepted scan they saw was, they’ve never seen that before. I called and all they could say was uh, uh after every other word in the excuses. Not happy at all, and very disappointed with this company. I have never known any company to take almost a month… Read more »

I too wish I had read this page before ordering from this company. I ordered a tablet and my acct was debited on 12/02/2013 but have NOT received any merchandise. Tried to call customer service and they no longer answer the phone, so have tried the internet, will see what if anything happens. All I want now is my money back because from what I read I would just be getting junk!

I Purchased the Asst.Variety in colors fleece pants, 6 pairs, on November 30th. I Still have NOT Recieved these items. They have one excuse after another. NOW TODAY Dec. 19th, They WILL NOT EVEN Answer the Phonem it’s a message saying to Email, and it hangs up on you!. UNBELIEVABLE!!!!!!!!!!!!!!!!!!!!!! I need these PANTS as A CHRISTMAS ITEM> THIS IS AWEFUL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I WISH I KNEW ABOUT ALL THE COMPLAINTS I WOULDHAVE NEVER ORDERED FROM THEM . I AM A FIRST TIME CUSTOMER, & I HAVE TOLD EVERYONE IN MY FAMILY & FRINDS TO SPREAD THE WORD & DON’T GET RIPPED… Read more »
Whatever NMR sucks. I ordered a tablet. Got it. worked 3 days and locked up. Ordered a portable phone charger that was the wrong color and it didnt work. Called CS and they kept putting me on hold. Its like they are passing the phone around to each other and looking for the best answer. Still havent receieved my son’s BeatsbyDre headphones or his iphone case…but again CS has been the worst Ive ever experienced. listen people..the deals look good very good but wih deals like this comes a wimpy product and a horrible CS. Best thing to do is… Read more »
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