Ocwen stealing from customers - Ocwen

I had a charge added to my loan for optional ins. when i called about it I was told that they do not have to produce any information as to the validity of the charge that it is my responsibility to prove i did not authorize that charge.

I asked for documentation showing I had authorized the charge so i could dispute it and was told that was not possible. What options do I have

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ask for company’s and product’s name, and 3rd party’s phone number as well

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