Problem is the reliability, when will it work and when will it stop - NuWave Oven
My first order was by phone, some overzealous guy took the order and tried to upsell me on every option. I think the fondue kit was always part of every offer, never received it. The guy shipped me the optional larger fry pan without my approval. I called about it and they refused to swap it or just send me the smaller large fry pan. It took months before I received the second unit. by that time they changed the look of the top from glossy to opaque. I called and emailed about it and nobody would admit that they changed the product. They never answered.
In order to get the fondue kit I placed an online order, I also purchased the pots and the cast iron barbeque grill thingy. After a few months one of the cooktops starting displaying E1 right in the middle of a cooking cycle. If I unplugged it for a few seconds, it would work again. I left it alone for a few days plugged it in again and it seemed to work OK. Then I used it for awhile, a week or two, then it displayed E1 again when the pot was in the middle of cooking. This time it was locked solid. I unplugged it for a few seconds and would not reset, a few hrs no luck, a few days no luck. I called to report it and now a few weeks later, it is reset again. there is a design flaw, probably a bad capacitor somewhere that charges up and then stops working and discharges if you leave it unplugged long enough to discharge. I need to the check the other units that I bought to see if they are junk like that too.
Don’t get me wrong. If it works as advertised, it is a great little item. Problem is the reliability, when will it work and when will it stop. If I were running a business I would keep some spares around…even then if it is that unpredictable, don’t gamble your livelihood on it. For us bored guys at home, it is a nice gadget. Pots and the ceramic coating are top quality, no complaints even if I might use it for a conventional gas or electric stove.
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