NutriBullet Review: Nutribullet customer service? What a joke
About a year ago I purchased a Nutribullet with the 6 payment option in which they automatically charged a set amount to my debit card. About 4 months into the agreement my bank was purchased by another bank with which I was not pleased, so I went with a different bank. I forgot to change my info. concerning Nutribullet. I received the obligatory e-mail from NutriBullet about their inability to secure payment per the agreement with a customer service phone number (855-346-8874) and email option for service as well.
For 2 months I called the phone# countless times unable to get through ( busy signal) or recording. I also went countless times online with same result.
I finally received a response FROM A LAWYER!!!! I called the phone number for the law firm ( they answered) and paid the remaining balance. I have since tried to purchase two new blades for the unit. I received e-mail weeks later requesting further information which I provided.
Weeks after that received another e-mail stating they would re-place the blade (1 not 2) but I would have to pay shipping, leaving again the phone # 855-346-8874. I wanted to PURCHASE 2 blades. I again wasted my time calling the number and sending emails, now weeks into this attempt to get CUSTOMER SUPPORT, I am fed up!!!!
I am throwing away this product and advising anyone who will listen to beware. THERE IS NO CUSTOMER SERVICE AFTER THE PURCHASE.
James Conner in Miami
Consumer and Customer Comment Area
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