911 not available with MagicJack Plus - magicJack
I purchased MagicJack Plus in 2012 with the 30 free trial and paid for the service in January 2013. The container I received the device in stated that 911 services needed to be registered. I did this. In July, I suddenly no longer had 911 service. When I contacted the online help, I was told in broken English that I had to change my telephone number in order to have the 911 service. I said I was not willing to do that because I had had that number for three years and saw no reason to change it. They gave me a confirmation number and said I would be contacted by someone by email.
That was over a week ago. No contact.
I called the billing number for MagicJack to see if 911 was actually included in my service and explained over and over and over to the person on the other line what had happened. She told me I had to go online and do whatever they told me to do. She also told me that there was no refund for the year’s subscription because it was more than 3 months since I purchased it. When I tried to explain that I had 911 service until a couple of weeks ago and had no reason to cancel the subscription, she interrupted me and told me several times that I had to go online, etc. I asked to speak to a supervisor and was told that no supervisor was available.
This is outrageous treatment of a customer with a legitimate complaint. I would recommend that NO ONE use MagicJack.
Comments About magicJack Review: 911 not available with MagicJack Plus
Most Viewed Complaints
NuWave Oven Reviews
Recent Company Complaints
Superior Medical Solutions
Northland Credit Corporation
Daniel J Raymonds Law Offices
Park Place Motorcars
The Blue Door Salon
AZ Window Tinting
More magicJack Complaints
MagicJack Plus What they don’t tell you.
I reseached MagicJack Plus, even going so far as to have a live chat with one of their customer service...
Ripped off / No Refund
Ripped off / no refund: When I ordered 1 magic jack plus they sent me 4 & charged my card....
2 Hours of Aggravation
On January 26, 2013 I spent two hours with the MagicJack live chat representative. I called with numerous issues –...
Customer Service Day of Hell!
Magic Jack is a disaster! I called in today to renew my subscription. I started the call at 11:48 am....
MagicJack should consider Improvements
Just a little background I bought a magic jack plus and the device was not working right drop calls and...
Playing games to upsell
We purchased a Magic Jack with a five year agreement. It has a Canadian Number so you have to pay...
Magic Rip Off!
Magic Jack is a total rip off! IT doesn’t work at all, it goes in and out. You have to...
Phone service recently quit working
My MajicJack phone service recently quit working and I can not find a phone number or website to contact to...
Magic Jack Not Truthful To Consumers
I purchased a Magic jack and registered it at my address in Canada. I signed up on THEIR webpage to...
Calling features have disappeared from my Magic Jack
Last year, I ordered a Magic Jack. It’s a device that plugs into your computer to make local and long...