magicJack Review: 911 not available with MagicJack Plus
I purchased MagicJack Plus in 2012 with the 30 free trial and paid for the service in January 2013. The container I received the device in stated that 911 services needed to be registered. I did this. In July, I suddenly no longer had 911 service. When I contacted the online help, I was told in broken English that I had to change my telephone number in order to have the 911 service. I said I was not willing to do that because I had had that number for three years and saw no reason to change it. They gave me a confirmation number and said I would be contacted by someone by email.
That was over a week ago. No contact.
I called the billing number for MagicJack to see if 911 was actually included in my service and explained over and over and over to the person on the other line what had happened. She told me I had to go online and do whatever they told me to do. She also told me that there was no refund for the year’s subscription because it was more than 3 months since I purchased it. When I tried to explain that I had 911 service until a couple of weeks ago and had no reason to cancel the subscription, she interrupted me and told me several times that I had to go online, etc. I asked to speak to a supervisor and was told that no supervisor was available.
This is outrageous treatment of a customer with a legitimate complaint. I would recommend that NO ONE use MagicJack.
Comments About magicJack Review: 911 not available with MagicJack Plus
Recent Company Complaints
Area 5 Vehicle Storage
Koleine General Trading
Student Loan Solution MYSLS
Allau Mobile Phones
Pocono Eye Associates
Protect America Home Security
Wholesale Yarn Store
West Coast Modeling Talent
More magicJack Complaints
Worst Customer service I have ever experienced!
I used the regular magic jack for few months now, the calls and reception were OK, sometime I get statics...
I have had Magic Jack for 3 years now and all of a Sudden it is Dropping Phone Calls and...
Magic Jack SUCKS!!
I purchased magic and set it up through my computer. I asked to keep my existing number. It cost $20...
Magic Jack, sets up in seconds, never pay a phone bill again
What an awful experience. These people advertise there product to appear one way and when it is bought, the product...
Good product, Terrible Service
I have been using MJ for years, since they first came out. The service is always good, but they use...
Gets Dangerously Hot.
Usually I have my MagicJack plugged in to a powerstrip and connected to a portable home phone. Recently I forgot...
NO WHERE in it’s advertising or packaging does MagicJack tell one there is a charge to keep your old phone...
Magic Jack Horror Story
I bought a Magicjack in Dec 2011 for $19.95 which includes a year of phone service. During the year, I...
Magic Jack could not port my home phone number
Magic Jack could not port my home phone number and would not give me a refund. They promise on TV...
Phone service recently quit working
My MajicJack phone service recently quit working and I can not find a phone number or website to contact to...