911 not available with MagicJack Plus - magicJack
I purchased MagicJack Plus in 2012 with the 30 free trial and paid for the service in January 2013. The container I received the device in stated that 911 services needed to be registered. I did this. In July, I suddenly no longer had 911 service. When I contacted the online help, I was told in broken English that I had to change my telephone number in order to have the 911 service. I said I was not willing to do that because I had had that number for three years and saw no reason to change it. They gave me a confirmation number and said I would be contacted by someone by email.
That was over a week ago. No contact.
I called the billing number for MagicJack to see if 911 was actually included in my service and explained over and over and over to the person on the other line what had happened. She told me I had to go online and do whatever they told me to do. She also told me that there was no refund for the year’s subscription because it was more than 3 months since I purchased it. When I tried to explain that I had 911 service until a couple of weeks ago and had no reason to cancel the subscription, she interrupted me and told me several times that I had to go online, etc. I asked to speak to a supervisor and was told that no supervisor was available.
This is outrageous treatment of a customer with a legitimate complaint. I would recommend that NO ONE use MagicJack.
Comments About magicJack Review: 911 not available with MagicJack Plus
Most Viewed Complaints
Comenity Bank Reviews
Inbox Dollars Reviews
NutriBullet RX Reviews
NuWave Oven Reviews
Recent Company Complaints
Timber Canyon Apartments
Euclid Fish Company
Florida Heating & Cooling
Providence Health & Services
A Small Orange
More magicJack Complaints
Put viruses in my computer
PURCHASED MAGIC JACK 3 YEARS AGO WITH THE 5 YEAR CONTRACT STILL HAVE TWO YEARS LEFT. TOOK A WEEK TO...
A Magic Scam!
I paid for 5 years. Magic Jack cut me off after one year and kept my money. I called Customer...
Magic Jack Scam Still Going On And Not Everyone Understands It Fully
Purchased magic jack couple of years back with yearly subscriptions. 911 service available then, starting this year no 911 service...
Magic Jack, sets up in seconds, never pay a phone bill again
What an awful experience. These people advertise there product to appear one way and when it is bought, the product...
They don’t tell you about pre paid minutes
We bought Magic jack about 3 years ago and used it just for an extra line to make our long...
Poorest Customer Service I have ever Encountered!
Today I get a message that my phone number has been switched to magicJack. So, I plug it in and...
Worst Customer service I have ever experienced!
I used the regular magic jack for few months now, the calls and reception were OK, sometime I get statics...
Customer Service Day of Hell!
Magic Jack is a disaster! I called in today to renew my subscription. I started the call at 11:48 am....
I would certainly let them know how frustrating it is to figure out
What a nightmare!!! The instruction’s are completely off. I was bound and determined to figure this out, which I did...
Extremely poor customer service, cannot get overbilling corrected
I ordered one Magic Jack Plus and have received two. It was a promotion sent to me by email for...