JustFab Review: Very Misleading

What a scam. I signed up for an account thinking it was free. (probably what most people thought when they signed up) I bought 1 pair of shoes several months ago and just now found out I have been charged $39.95 each month that I did not purchase a pair of shoes what a rip off. Apparently by purchasing a pair of shoes I became a VIP member which gave me the privilege of being charged $39.95 for each month I did not choose to purchase shoes from their company.

Will definitely be canceling.

No where in their advertising does it say this will happen. Who buys 1 pair of shoes each month anyways? I feel that their website should better/easily disclose the monthly charges. My total charges were $240 which I will try to get refunded or do a chargeback. They do not advertise themselves as a monthly recurring shoe store type subscription but instead as all shoes $39.95 which is very misleading.

While trying to get the charge figured out I attempted to speak with their support via live chat and they need to train their staff on customer service 101. I asked my question and the representative told me to hold on a moment while he looked into this. He then came back and asked if I was still there and that if I did not respond he would disconnect the chat on me which is what he did. I was waiting on him to look into this not the other way around so I am unsure why he would disconnect on me without answering my questions.

I am typically not one to complain but this has been an awful experience with this company and they have lost me as a customer.

For JustFab Representatives or Owners

Respond To This Complaint Complaint Removal

Comments About JustFab Review: Very Misleading

Is JustFab a Scam?

Help other potential victims of fraud by sharing these reports

For Company Representatives or Owners

Reply To This Complaint Dispute This Complaint

Follow Us To Receive Complaint Alerts

Get Complaint Alert Emails