The sampler scam by Diamond Resorts International - Diamond Resorts International

We attended a supposedly 90 minute sales pitch in sedona with our infant on 2/16/13, it ended up lasting over 4 hours, during which my son was screaming to eat and sleep towards the end. my wife went to put him down for sleep, then they said she had to come back or we couldn’t get our gift or sign up for anything to finish the presentation.

we ended up being sold a sampler package which was misrepresented to us, we were told it would be enough points for several trips to Hawaii, which in reality its good for maybe one, if there is actual availability, that it would save a quote for a low points package and the incentives we were offered to sign up for it and that the amount for the sampler would go towards the the purchase of that point package, which it doesn’t, its only if you sign up for a minimum of 7500 points which is 45,000 dollars.

You also have to attend a 60 minute sales pitch every time you use the points that has to be attended by both of us, which never was explained to us, we were also told we could use this to get vacations for our family members , which we can’t because again it has to be me and my wife signing up to attend that 60 minute sales pitch each time.

You also only have 18 months to use the points which wasn’t explained either, considering we plan on having another child before then, which we told them as well, there is no way we could use them.

We attempted to return the package less than 12 hours later, which they refused, so we called both the sales office in sedona and corporate and they informed us we have no right to cancel and they expect payment

For Diamond Resorts International Representatives or Owners

Respond To This Complaint Complaint Removal

Comments About Diamond Resorts International Review: The sampler scam by Diamond Resorts International

  • George Osborne

    Total scam. Yes I got screwed and I fell for this garbage. Stay away from this company and the sampler program. They do not give you full disclosure and they make you sign a paper saying that you understand the presentation but they dont tell you its part of the sampler program as well. The sampler program has blackout dates and too many restrictions. They say you can use the points for flights as well and that was a lie. When we decided to use our points, we were told we had to go to another 60 minute presentation and we must give a $300.00 deposit which is refundable after we leave the vacation “which was never told to us. The deposit is basically a security that you will show up at that presentation. Once you do, they will give you your money back.

    They hold you hostage at that point, because it is a use it or lose it proposition so you either do the trip or lose the money you out into the program. They love telling you on the phone read the sampler papers you got “fine print”. They make sure during your calls that you read the papers. They throw it in your face. At that point my friends, you are screwed. You MUST heed the warning we are telling you, because if you dont, you will regret it. I can kick myself in the a*s for not listening to others, so dont do what we did and the other who have posted on this scam. They got your money and there is nothing you can do about it.

    My final warning that they dont tell you. Every trip you use on the sampler package requires another 60 minute presentation. STAY AWAY OR REGRET it like we did. Finally, the money you spend on the sampler is about the same amount you would pay for a regualr vacation. All you are doing is paying for it in advance. These people suck. Oh By the Way. The owner of this company way featured on the show Hidden Bosses. He states if you are unhappy, they would refund your money. Biggest f…n lie ever told.

  • Kingsfan58

    We purchased the Sampler last year. We were told at the time we could book at any of the properties in Diamond’s catalog. This turned out to be lie #1, as we later learned we were limited to about 20 properties. We were also told that the Sampler package was good for 18 months, but since you can book 12 months out, it was essentially good for 2 and a half years. This turned out to be lie #2. When I called to book, I was told that our travel had to be wrapped up within the 18 months from date of purchase. We were told that when we travelled on the Sampler, we would need to attend “refresher” sales sessions that would only last about 20 minutes. We recently stayed on the Sampler for the first time and our sales presentation lasted for three hours. Lie #3. When we told our sales person that we felt we had been lied to, her comment was that the people who sold us the Sampler didn’t work for DRI, but were outside contractors DRI had hired to sell those packages. She said they no longer use them. Essentially saying that none of the lies we were told weren’t their fault.

    We already have a second trip booked, but I’m not sure I’ll bother to use the remaining points for a third trip. The sales presentations are just too painful to go through. All in all, I’m just glad I learned a lesson without actually buying into their program.

  • Diane

    They did the same thing to us. My situation is sooo much worse though. I was a Monarch Grand Vacations owner which went bankrupt and bought out by Diamond. Now, I am not a diamond owner (thank God) however, they have been trying to get us to switch to them since they now own Monarch (which means having to start all over after my ownership was already paid off with Monarch). If we don’t switch to them, they say that our assessments would increase so significantly due to limited Monarch members and are trying to scare us into converting our to diamond. So we fell for the sampler to try them out, good thing it was just a sample. We got to sample how there is never availablilty, how their customer service is worthless, you cant use your points the same as a regular ownership (for flights, hotels, etc) and the fact that you have to use it within 18 months, which was not disclosed to us. I cannot wait to pay this off and hopefully be lucky enough to have someone take it (our monarch ownership) off our hands for free so we will never have to deal with diamond again.. It was such a tremendous financial loss for our family, and a very good lesson learned. Stay away from this rip off of a company.

  • Ed Durand

    I attended two presentations actually and informed them as much before the second session but they didn’t care. Total offer four free nights, $100 gift certificate, a pizza coupon. We did not buy and have been told that if we want the free nights we have to return the $100. The presentations were brutal. I never used the pizza coupon and offered to return that instead. No reply. Avoid this company.

  • Kevin

    I regret that I fell into the trap of Diamond Resorts sales person. I hope there is a class lawsuit.

  • Jeff Miller

    This exact same situation happened to us; almost identical. I have filed BBB complaint but to no avail. What are our options? How can these people still be in business?

  • kay kline

    Started out about 25 yrs ago with Sunterra. Switched to points & have been with Diamond Resorts for a long time. Are now Platinum members & couldn’t be happier. The maintenance fees are getting a little out of hand but over all,love it.

  • Steve

    Typical shabby treatment from Diamond Resorts International. Been there. I feel your pain. Stay away from these people!


Follow Us To Receive Complaint Alerts

Get Complaint Alert Emails