DIRECTV Review: Complaint to Directv
I have been a loyal customer of DIRECTV since 2006 and I have never been treated so horribly until I spoke to your billing supervisor (“Ed” located in South Carolina ID# tpcl458836). I called regarding a billing issue because I was previously told on 1/14/13 by another representative that my account would be credited $15.00 per month since I was “loyal” customer and I was unhappy with the current increase in my bill. This was has been the normal routine for years since DIRECTV is interested in keeping me as a customer, which I appreciated.
However, on 3/1/13 at approximately 8:20 pm eastern time, I spoke to your billing department and they have completely let me down in the way they dealt with my billing issue. In fact, your customer service representative suggested that I wait until the 14th of each month and incur a late fee just to get a credit of $10.00, which makes absolutely zero sense. I asked your supervisor to refer to the previous notations on the account because this is what I was told and he said he is not able to refer to these notes. At this point I knew that this supervisor was not willing to assist me in this issue.
Needless to say, I was very infuriated and asked the supervisor to cancel the service and give me the information for the corporate office to file a FORMAL complaint. He then provided the information and stated that the service will be canceled effective “today” 3/1/13.
I have always tried to remain a DIRECTV customer throughout the years, however based on the one individual’s actions; I choose to deal with Comcast and CANCEL this service with DIRECTV after 7 years or service. I will also be sure to spread the word about the terrible customer service I received.
For DIRECTV Representatives or OwnersRespond To This Complaint
Comments About DIRECTV Review: Complaint to Directv
Recent Company Complaints
Advantage Home Solutions
South Court Pharmacy
Alameda County Sheriff’s Department
More DIRECTV Complaints
Unethical underhanded unauthorized transactions
Directv is a very underhanded company. I have been without a job for a year now however I always managed...
Unhappy Directv customer
It seems someone with direct tv has changed my channel format without my knowing. I was able to get channel...
Making money to move after 2 directv people told me the first move is FREE!
I have had Direct tv a year now!! when i first moved the person told me if we move it...
They try to cheat on billing
I signed with DirectTV with a two year contract that was required. I was given various discounts and three month...
MLB subscription SCAM! Very predatory and unethical business practice.
DirectTV MLB subscription SCAM! Very predatory and unethical business practice- Please read if you have Direct TV! Signed up in...
Stole Money From Me
I am VERY disappointed with the services that I have received from DIRECTV. Money has been withdrawn from my bank...
REALLY Got Me!
I have been a loyal customer of Direct TV, all my payments were taken out of my checking account from...
Short on Good Sense
I am appalled at the latest Direct TV ads featuring marionettes interacting with live white men. Depicting women and children...
Robbed by Direct TV
I’ve had the same problem with them all year…I freaking hate them! I feel like they have been stealing from...
Fed Up With Directv
I have dealt with one thing after another with Direct TV for the year that I have been with you....