DIRECTV Review: Complaint to Directv
I have been a loyal customer of DIRECTV since 2006 and I have never been treated so horribly until I spoke to your billing supervisor (“Ed” located in South Carolina ID# tpcl458836). I called regarding a billing issue because I was previously told on 1/14/13 by another representative that my account would be credited $15.00 per month since I was “loyal” customer and I was unhappy with the current increase in my bill. This was has been the normal routine for years since DIRECTV is interested in keeping me as a customer, which I appreciated.
However, on 3/1/13 at approximately 8:20 pm eastern time, I spoke to your billing department and they have completely let me down in the way they dealt with my billing issue. In fact, your customer service representative suggested that I wait until the 14th of each month and incur a late fee just to get a credit of $10.00, which makes absolutely zero sense. I asked your supervisor to refer to the previous notations on the account because this is what I was told and he said he is not able to refer to these notes. At this point I knew that this supervisor was not willing to assist me in this issue.
Needless to say, I was very infuriated and asked the supervisor to cancel the service and give me the information for the corporate office to file a FORMAL complaint. He then provided the information and stated that the service will be canceled effective “today” 3/1/13.
I have always tried to remain a DIRECTV customer throughout the years, however based on the one individual’s actions; I choose to deal with Comcast and CANCEL this service with DIRECTV after 7 years or service. I will also be sure to spread the word about the terrible customer service I received.
Comments About DIRECTV Review: Complaint to Directv
Recent Company Complaints
Vitor Lindo Photography
Twisted Vine Bistro
Saving Makes Money
Merle’s Tree Service
Spanish Trails Inn
More DIRECTV Complaints
Making money to move after 2 directv people told me the first move is FREE!
I have had Direct tv a year now!! when i first moved the person told me if we move it...
Fed Up With Directv
I have dealt with one thing after another with Direct TV for the year that I have been with you....
Problems started when I renew my service with Direct TV. First I was told that I got a free upgrade...
AVOID AT ALL COSTS
This company is full of it. They lie just to get your business but everything they tell you is false....
MLB subscription SCAM! Very predatory and unethical business practice.
DirectTV MLB subscription SCAM! Very predatory and unethical business practice- Please read if you have Direct TV! Signed up in...
Not telling you everything ordering online
Recently ordered direct tv for my home… Only wanted one tv hooked up because of all the $15 a month...
Movies payed for but never get to watch
I go online and pay for movie inn my account go to the channel and it ALWAYS SAYS FOR ORDERING...
Doesn’t honor their own promotions
I ordered DirecTV in Sept of 2014 to be installed. First issue…my installation was cancelled without alerting me, because of...
Directv Genie Worst Ever!!!
We were offered DIRECTV GENIE system as “the best in the market” …sadly to find out this is the WORST...
Nobody at Directv tried to help
Please i beg you not to get direct tv after their pro. Discount that automatic sign you up for two...