Complaint to Directv - DIRECTV

I have been a loyal customer of DIRECTV since 2006 and I have never been treated so horribly until I spoke to your billing supervisor (“Ed” located in South Carolina ID# tpcl458836). I called regarding a billing issue because I was previously told on 1/14/13 by another representative that my account would be credited $15.00 per month since I was “loyal” customer and I was unhappy with the current increase in my bill. This was has been the normal routine for years since DIRECTV is interested in keeping me as a customer, which I appreciated.

However, on 3/1/13 at approximately 8:20 pm eastern time, I spoke to your billing department and they have completely let me down in the way they dealt with my billing issue. In fact, your customer service representative suggested that I wait until the 14th of each month and incur a late fee just to get a credit of $10.00, which makes absolutely zero sense. I asked your supervisor to refer to the previous notations on the account because this is what I was told and he said he is not able to refer to these notes. At this point I knew that this supervisor was not willing to assist me in this issue.

Needless to say, I was very infuriated and asked the supervisor to cancel the service and give me the information for the corporate office to file a FORMAL complaint. He then provided the information and stated that the service will be canceled effective “today” 3/1/13.

I have always tried to remain a DIRECTV customer throughout the years, however based on the one individual’s actions; I choose to deal with Comcast and CANCEL this service with DIRECTV after 7 years or service. I will also be sure to spread the word about the terrible customer service I received.

Thank you.

For DIRECTV Representatives or Owners

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Comments About DIRECTV Review: Complaint to Directv

  • BJ

    Am still waiting for ME TV to show up on your new channel add ons.

  • joe

    H2 was one of my favorite channels too, and I heard about this while watching H2. I hope they keep some actual *history* programming, which the “History Channel” dumped long ago. Every single channel is going for dumbed down, sensationalist reality programming – which is why I preferred channels like H2 in the first place – they were actual decent programming. But no more, apparently

  • MIKE


  • why do we have to sign in each

    I recived a marketing call from direct TV ( 516-522-3159 ) I told the caller this was a no call # and he made a crude remark before hanging up on me. I called the # back but it must be set up for out going calls only. Needless to say I reported these asshats to the National Do not Call Complaint Registry

  • Sharon Quinn

    Direct TV has owed me a refund since December 2013 and I have asked them by phone and email to refund the $63.16. They owe this to me and have not paid me in a timely manner. This is bad business.


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