DIRECTV Review: Complaint to Directv
I have been a loyal customer of DIRECTV since 2006 and I have never been treated so horribly until I spoke to your billing supervisor (“Ed” located in South Carolina ID# tpcl458836). I called regarding a billing issue because I was previously told on 1/14/13 by another representative that my account would be credited $15.00 per month since I was “loyal” customer and I was unhappy with the current increase in my bill. This was has been the normal routine for years since DIRECTV is interested in keeping me as a customer, which I appreciated.
However, on 3/1/13 at approximately 8:20 pm eastern time, I spoke to your billing department and they have completely let me down in the way they dealt with my billing issue. In fact, your customer service representative suggested that I wait until the 14th of each month and incur a late fee just to get a credit of $10.00, which makes absolutely zero sense. I asked your supervisor to refer to the previous notations on the account because this is what I was told and he said he is not able to refer to these notes. At this point I knew that this supervisor was not willing to assist me in this issue.
Needless to say, I was very infuriated and asked the supervisor to cancel the service and give me the information for the corporate office to file a FORMAL complaint. He then provided the information and stated that the service will be canceled effective “today” 3/1/13.
I have always tried to remain a DIRECTV customer throughout the years, however based on the one individual’s actions; I choose to deal with Comcast and CANCEL this service with DIRECTV after 7 years or service. I will also be sure to spread the word about the terrible customer service I received.
Comments About DIRECTV Review: Complaint to Directv
Most Viewed Complaints
NutriBullet RX Reviews
NuWave Oven Reviews
PC Matic Reviews
Recent Company Complaints
Shutters Plus Clearwater
More DIRECTV Complaints
They Take Money From Your Account Without Your Permission
When we started with Direct TV, it was terrible service. You cannot understand anyone who works there, and they lie....
Nothing more than thieves
I pay my bill every month. I have ONE TV and I have the basic package. Even though I pay...
Unauthorized charge to my credit card
They believe they have the right to draft a payment of any unpaid balance. “FOR YOUR CONVENIENCE, WE WILL AUTOMATICALLY...
MLB Unauthorized Charges
Mr. John Malone Chairman of DirecTV 2230 East Imperial Avenue El Segundo, CA 90245 Subject: Customer 18911659 Dear Mr. Malone:...
Not even a DirecTV customer and after a quote they are harassing me
So I had enough of COX … I decided to call DirecTV for a quote. I explained before the person...
Slammed and crammed and theft of idenity
AS you are aware AT&T bought Direct TV .ON January 11 2016 I called AT&T about disc service on landline...
Lies to you.
Direct TV told me I didn’t have to pay early termination fee because when they replaced one of my receivers...
DirecTV Early Cancellation Penalty
Have used DirecTV service for the last six or seven years. Neighborhood trees grew up into the satellite signal path...
Lies from Beg. to the End
I called Direct TV on January 16, 2016 to get information about reactivating my account in which I suspended in...
Cancellation fee from Directv
My mother died Sep 2013. My father died in Jan 2013. They had DirecTV. I asked the company what to...