Complaint to Directv - DIRECTV
I have been a loyal customer of DIRECTV since 2006 and I have never been treated so horribly until I spoke to your billing supervisor (“Ed” located in South Carolina ID# tpcl458836). I called regarding a billing issue because I was previously told on 1/14/13 by another representative that my account would be credited $15.00 per month since I was “loyal” customer and I was unhappy with the current increase in my bill. This was has been the normal routine for years since DIRECTV is interested in keeping me as a customer, which I appreciated.
However, on 3/1/13 at approximately 8:20 pm eastern time, I spoke to your billing department and they have completely let me down in the way they dealt with my billing issue. In fact, your customer service representative suggested that I wait until the 14th of each month and incur a late fee just to get a credit of $10.00, which makes absolutely zero sense. I asked your supervisor to refer to the previous notations on the account because this is what I was told and he said he is not able to refer to these notes. At this point I knew that this supervisor was not willing to assist me in this issue.
Needless to say, I was very infuriated and asked the supervisor to cancel the service and give me the information for the corporate office to file a FORMAL complaint. He then provided the information and stated that the service will be canceled effective “today” 3/1/13.
I have always tried to remain a DIRECTV customer throughout the years, however based on the one individual’s actions; I choose to deal with Comcast and CANCEL this service with DIRECTV after 7 years or service. I will also be sure to spread the word about the terrible customer service I received.
Comments About DIRECTV Review: Complaint to Directv
Most Viewed Complaints
Beverly Hills MD Reviews
Sharis Berries Reviews
Great Plains Lending Reviews
NuWave Oven Reviews
Recent Company Complaints
The Window Depot
Sam’s Pizza Bronx
L’Amour Ageless Skin Cream
National Premier Properties
Fitness Factory Gym
More DIRECTV Complaints
Empty promises do not make a loyal customer
I have been with Direct TV for over 3 years. I’ve tried all the major providers in the past. I...
Who Dat’s Being Ripped Off!
Direct TV has recently pulled FOX 8 off of their services causing over a million fans from not being able...
Stole Money From Me
I am VERY disappointed with the services that I have received from DIRECTV. Money has been withdrawn from my bank...
Strongly Suggest Whomever Is With DirectTv Turn The Other Way!
I have been with DirectTv customer since 2002. You would think they would value me as a customer, think again....
Stay away from DIRECTV and bundling services the will LIE LIE LIE
The beginning of June 2016 we called to bundle with Direct TV. We ordered internet and phone as well as...
Direct TV, New customer, need repair service, billed all ready!
9-6-13 I took off for repair service today. One week ago it took a man total of 8 hours over...
Stolen Child Support Funds Off Card Not Authorized To Use
I cancelled my service with DirecTv as channels began to come up missing and showing up on another tier after...
At the end of my rope!
To Direct TV 5/11/15 My problems started on 3/6/15. I called to tell Direct TV that we were moving on...
DirecTV is my cable provider and I agreed to a two year contract. Upon agreement, I used a coupon that...
Their the worst
I had an appointment yesterday for 8-12 to come out and see if I can get a signal (was going...