HORRIBLE Customer Service and FRAUDULENT CHARGES! - Comcast
I have had endless issues with Comcast since I started using their services. The most recent and most outrageous incident occurred this month. There are many complaints that I have:
First, We have complained multiple times that our internet is extremely slow and that we think it may be the modem that Comcast provided to us. They have sent technicians over and they suggested changing our router. So we bought a new router for $80(the one they recommended) and it didn’t change a thing. They refused to admit that it was the modem. Our internet would be down for days at a time!!! And coincidentally, when we called for a technician to come it would start working the day before they were scheduled to come. Coincidence? I think not.
Recently our internet was down for 3 days during the time Comcast was changing to faster download speeds. So we called a tech to come out and fix the problem since they were not able to fix the problem over the phone. So the tech says that the modem(the one that Comcast provided to begin with), was not compatible with the new download speeds. What!!? So he switched out the modem and tried to leave before the internet was working. So we said um excuse me, its not fixed. The tech then stated something might be wrong with the router(lame excuse for not following through and completing his job). Our router works just fine mind you its the brand new one we just bought. So we give it some time to link up with the modem and finally the internet starts to work!
Now, prepare yourself for this one! The next bill comes and there’s a $50 additional charge for a tech to come out and swap out THEIR faulty equipment. The customer service agent says that he cant do anything but take off 25$! This is absurd! WHY AM I PAYING FOR YOUR FAULTY EQUIPMENT? This is by far THE WORST CUSTOMER SERVICE EXPERIENCE I’VE EVER HAD!
Comcast has fraudulently charged me for their own defective equipment and I will be cancelling my service with them and potentially filing a lawsuit and complaint for the grief they have put me through for the past 6 months. They have wasted countless hours of my time (at least 40hrs), and that’s being generous. They have also not shown up to a service appointment.
Comments About Comcast Review: HORRIBLE Customer Service and FRAUDULENT CHARGES!
Most Viewed Complaints
NuWave Oven Reviews
Ally Auto Reviews
Plenty of Fish Reviews
Recent Company Complaints
Fountain Hills Air
Jack Taylor’s Alexandria Toyota
More Comcast Complaints
Bad Cable Television Programs
Comcast Cable had been very disappointing for my family. First Comcast will NOT ALLOW us (or any customer) to completely...
Over Charges On Monthly Statement
For months Comcast has been over billing me, and have been known for this; all my neighbors complain about this....
Credit Still Not Received
I’ve been promised that I would receive credit for $150 after joining Comcast and getting Xfinity. I’ve been paying my...
Comcast cable and out of country customer service
I have no problem with the people to where I am calling.but in fact have a major problem that comcast...
Ripping us off, AGAIN
I called Comcast with a problem we were having with our TV picture and voice . The person I spoke...
Days To Reactivate Email
Comcast Idiots, customer service robots, no one reads any customer information of problems to solve, makes you wait for days...
Unnecessary HarassmentBy Comcast
I moved the beginning of April 2013 and called Comcast numerous times to fix cable. Technicians where called out and...
I have been a Comcast customer for over 15 years including home and business phone and internet. Recently I started...
FCC Should Revoke Comcast Cable License (ripoff Ripoff)
i switched my cable supplier to Comcast because Comcast offered phone and internet in which my previous Cable provider did...
I have been on the phone with Comcast this evening now for two and half hours… I get transferred and...