Chase Review: Chase – Poor service.
We made and appointment to see the loan office at chase bank highland park ca. We show up 1/2 hour early. Our appointment is at 10.00 o’clock am . Right away Customer service tells us, he is running 10 minutes late. Then bank personnel start to make all kinds of excuses.
We then tell customer service, we hope it’s Not like last time. Two weeks ago prior to this incident we had the same thing happen. While we were waiting for this last appointment we were setting down in customer lounge, we found out that there were 3 other people waiting for the same appointment. They all had a thousand excuses.