Beware Of Hidden Charges and Subscriptions - Kitchen Advance
The single subject cook books (‘Dehyrated and Delicious” for example) were interesting and for $1.00 each were worth trying. I also ordered an inexpensive bag sealer for freezing food, anticipating that the bags would be an additional expense if I found it useful. The worst I thought it would be was a waste of a few dollars for the sealer if it didn’t work out.
Was I wrong.
Under four different vendor names, Kitchen Advance charged me $9.95 per month for an online cookbook program that I did not order, another $9.95 for a rewards program that I did not order, another $9.95 per month for a subscription for ordering bags (pay whether you order bags or not), plus $43.18 per month “payment” for the so-called $1.00 cookbooks, plus $9.95 to $13.33 per month for the cookbooks.
The Kitchen Advance supervisor claims that the advertisement I responded to included all the details about the online and rewards programs that I was signing up for – it did not – and that it was clear that the $1.00 cookbooks had a deadline for returning them, after which they would cost about $30.00 a piece!
It’s a classic case of “bait and switch”: attract the customer with some thing tempting to try then add all kinds of extra charges to it. I agree with the previous customer complaint: Kitchen Advance is not an ethical company. Their business practices are deceptive and designed to take advantage of customers. To his credit, the supervisor listened to my complaint.
At first he only offered to remove the deceptive charges for March, but when I said I would write to the corporate headquarters (a P.O. Box!) and also to the Better Business Bureau, he offered to remove all charges, including the cost of the books once I return them. If Kitchen Advance fails to reimburse me for the deceptive charges and for returning the books, I will report them to the Better Business bureau. For now I am out $169.34.
Watch out not only for “Kitchen Advance” but also JBEI Gourmet, MBM Gourmet, RMC Seal Bags, and Kavi, all product names for Kitchen Advance.
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