Time Warner Cable Review: TWC asked me to produce a receipt for returned equipment from 5 years agoCincinnati, Ohio
I called TWC to start services after being with Direct Tv for the past 5 years. They said I had an old account that was included in bankruptcy, so I would have to pay a deposit. I did, the csr asked me about the equipment I had and I told him the office I had gone to to turn it in. He said they were having trouble finding it but that he would put a tracer on it, no problem.
So I paid the deposit, then had to pay the installation fee and the bundle price plus a month in advance. So I paid $150 upfront then had to pay $239 at the time of installation. I did. My cable, internet, and phone were on and everything was fine.
Then my son calls me 2 weeks later and tells me that the internet isn’t working and neither is my cable. Same day I get a phone call from their Risk mgmnt dept asking me to call. I did. The person Mike says I never turned in the equipment. I stated of course I did, told him that I had spoken with the Manager there and what store I took it to. He said well unless you produce a receipt, you didn’t turn it in, do you have a receipt? I said, I don’t have it any longer it was 5 years ago. So he proceeded to tell me that if I didn’t have it or the equipment my services would remain off and that he would have to refund the monies I have paid since I didn’t have any service. So I said this is ridiculous… and that I would call direct tv.
I have tried calling him 3 times to see where my refund is, and he will not return my calls. I emailed customer service, and did a live chat and after explaining everything they came to the conclusion that my checks were in the risk dept and that I needed to contact Mike and gave me his number and extension. I said really? I have been trying to get resolve with him for over a week. They just said I can’t help you. So not only am I out almost $400 I had to come up with money to turn everything on with another company.
For Time Warner Cable Representatives or OwnersRespond To This Complaint
Comments About Time Warner Cable Review: TWC asked me to produce a receipt for returned equipment from 5 years ago
Recent Company Complaints
Dynamic Tire Co
Cain & Daniels
More Time Warner Cable Complaints
Alzheimer Facilities Should Have A Priority For Scheduling Connections
My father moved into a facility for Alzheimer’s/Dementia care in Southern California. The entire facility is wired for Cable. Time...
the Everyman Can Win!
I just received my March 28 bill, it included the charge for a modem. The only problem that that I...
Won’t let go
Two months ago we jumped through the hoops to cancel Time Warner contract. We brought back all the equipment and...
Time Warner Does Not Care About Keeping Long Time Customers
I am a LONG TIME time warner customer. Problem started last weekend. After spending over 6 hours on the phone...
CBS Has Betrayed My 40 Year Product/Brand Loyalty with Time-Warner Cable
I am one of the thousands of loyal CBS-TV viewers who happen to also be a Time-Warner Cable subscriber. Without...
Liar’s by Name of Time Warner Cable
On Nov. 24,2012 I had Time Warner Cable installed at my home.They told me the cable would be buried within...
Refund Held Hostage
It’s now been almost 6 weeks since I discontinued my cable service with TWC. All equipment was turned in the...
Time Warner is consisting and regularly “ripping off” it’s consumers. They raise rates at whim without justification, they cancel programming...
Misrepresentation of product and service
I have multiple conversations both recorded and documented of customer service personnel giving preferential dates for technicians dates of service....
twc unfair practices and privacy issues
:I had my service disconnected due to a past due balance that my landlord had. I received no warning via...