Time Warner Cable Review: TWC asked me to produce a receipt for returned equipment from 5 years agoCincinnati, Ohio
I called TWC to start services after being with Direct Tv for the past 5 years. They said I had an old account that was included in bankruptcy, so I would have to pay a deposit. I did, the csr asked me about the equipment I had and I told him the office I had gone to to turn it in. He said they were having trouble finding it but that he would put a tracer on it, no problem.
So I paid the deposit, then had to pay the installation fee and the bundle price plus a month in advance. So I paid $150 upfront then had to pay $239 at the time of installation. I did. My cable, internet, and phone were on and everything was fine.
Then my son calls me 2 weeks later and tells me that the internet isn’t working and neither is my cable. Same day I get a phone call from their Risk mgmnt dept asking me to call. I did. The person Mike says I never turned in the equipment. I stated of course I did, told him that I had spoken with the Manager there and what store I took it to. He said well unless you produce a receipt, you didn’t turn it in, do you have a receipt? I said, I don’t have it any longer it was 5 years ago. So he proceeded to tell me that if I didn’t have it or the equipment my services would remain off and that he would have to refund the monies I have paid since I didn’t have any service. So I said this is ridiculous… and that I would call direct tv.
I have tried calling him 3 times to see where my refund is, and he will not return my calls. I emailed customer service, and did a live chat and after explaining everything they came to the conclusion that my checks were in the risk dept and that I needed to contact Mike and gave me his number and extension. I said really? I have been trying to get resolve with him for over a week. They just said I can’t help you. So not only am I out almost $400 I had to come up with money to turn everything on with another company.
Comments About Time Warner Cable Review: TWC asked me to produce a receipt for returned equipment from 5 years ago
Recent Company Complaints
BMW of San Antonio
Westford Auto Sales
OEM Auto Sound
Green River Foods
Cedar Crest Apartments
First National Real Estate Capital
Little Joe’s Trucking
More Time Warner Cable Complaints
CBS Has Betrayed My 40 Year Product/Brand Loyalty with Time-Warner Cable
I am one of the thousands of loyal CBS-TV viewers who happen to also be a Time-Warner Cable subscriber. Without...
Promised Billing Price Reduction
November 13, 2014: Phoned TWC and spoke to their representative Charles. Complained about the price of my bill for what...
I move from Texas to Ohio and once I got settle in my apartment I called time warner cable to...
Bait And Switch On Reward 2 And 1 Tablet
They had advertise this deal for a while, got the reward code, applied to the reward for the tablet and...
Bait and Switch by Time Warner Cable
Time Warner refuses to deliver services and goods as promised. False advertising, lack of respect to customer, hiding information, refusal...
Time Warner Rip-off
I had an account with New Wave Cable. They sold out to Time Warner. Within a few months, they went...
Harrasment from Time Warner Cable
Knowing that I am late with my payment to Time Warner Cable which is due on the 4th of each...
Internet/Cable TV… Not for ME!
On January 6, 2015, I called Time Warner Cable for internet and cable TV. The representative I spoke to was...
TWC fraud Overbilling For Internet Services
I’ve been a long time, long term customer of TWC. I was the first in my entire neighborhood years ago...
TWC asked me to produce a receipt for returned equipment from 5 years ago
I called TWC to start services after being with Direct Tv for the past 5 years. They said I had...