Sears Review: TV repair with Sears
I have a 46 inch Samsung LED Flat Screen television that I purchased from SEARS two years ago. It started acting up and eventually would no longer turn on. I have the tv under our appliance warranty with all our other SEARS products (washer, dryer, refrigerator…). So I called Sears to have them come out and repair the tv. They said it would be two weeks before someone would come out. On the day of our appointment, the repair man disassembled the entire tv. Ordered the part to fix the tv. Said it would be another two weeks by the time the part came in and he could come out again. Two weeks later he comes out. He opens the box with the part in it. Oops, wrong part. So now it will be another two weeks to order the part again and he can come out. Another two weeks later he comes out with the correct part, but unfortunately, that wasn’t the problem with the tv. So now he ordered another part that he thinks for sure will solve the problem. Here we are at 6 weeks. He comes out and the part doesn’t solve the tv’s problem. Now he’s gonna order a hold new front panel with the picture tube. Yes, it will be another two weeks. Now it’s 8 weeks. Two new repair men come out with the front panel. Guess what? It doesn’t solve the problem. They say it’s the power board. At this time, SEARS has ordered almost $2,000 worth of parts. The television only cost $1,100. You’d figure they just bring us a new tv. After speaking to managers of the store, customer service and district manager no one can help us. They said they don’t replace items until the problem has happened on 3 separate occasions. Never have we experience such customer service, and repair men that know nothing about televisions. Why didn’t they send a Samsung repair man? Now we are scheduled on July 31st to get the power board. Have my fingers crossed but not expecting too much. This makes me question the purpose of buying Sears service protection plan on their products. Please be wary of the customer service from Sears.
Consumer and Customer Comment Area
Warn Others By Sharing
Is Sears a Scam? Help other potential victims of fraud by sharing these reports
More Sears Complaints
Sears Service Center Be very careful
Filed By: Jason FLannery On: July 18, 2013
Service and follow up at its worst. Be very careful when having repairs done at Sears.. I took my Jeep...
Sears Home Services Fraudulently and Deceitfully Charged an Unwarranted Repair Visit
Filed By: Herman Page Jr. On: June 10, 2013
1. On the phone, I reported my furnace flood damage requesting repairs. 2. Sears guarantees their repairs and replacement parts....
Watch out Sears
Filed By: dd On: March 11, 2013
I took my truck in for some new tires and a front alinement , when finished i had to go...
Filed By: RICH On: December 12, 2013
Asked for a return label to return store pick up item that was defective. I waited 4 days for item...
Don’t purchase from sears!
Filed By: Fred Jedlicka On: January 7, 2013
I placed order on nov. 26, 2012 (order # 434292623) and one item was cancelled due to out of stock....
Never buy a Die Hard Gold battery From Sears
Filed By: izzyb On: June 4, 2012
…or take your automobile for service at Sears Pasadena Never purchase a Die Hard battery from Sears. They are worthless...
Sears called 6 times to sears, talked to 8 people
Filed By: Wing On: April 8, 2013
i. On Apr 5 I placed an order totalling 71 USD (FREE SHIPPING). ii. Immediately after the order was placed...
Broken Glove Box in Car
Filed By: glenda On: January 17, 2013
I came in to the auto service store no# 2937@sears on 12/27/2012 for a simple oil change and air filter...
Skechers shape-up white cost @ 29.99
Filed By: ROANNA R.WATKINS On: July 24, 2012
Will i always keep up with the sale here at sears stores . Bought a pair of white skechers shape-up...
Anyone But Sears
Filed By: Jay Zaslaw On: December 11, 2012
We purchased–in the last 18 months from SEARS–2 dishwashers (1600 dollars); 2 microwaves (550.00 dollars) and 1 refrigerator 3,000 dollars)....