Sears Review: TV repair with Sears
I have a 46 inch Samsung LED Flat Screen television that I purchased from SEARS two years ago. It started acting up and eventually would no longer turn on. I have the tv under our appliance warranty with all our other SEARS products (washer, dryer, refrigerator…). So I called Sears to have them come out and repair the tv. They said it would be two weeks before someone would come out. On the day of our appointment, the repair man disassembled the entire tv. Ordered the part to fix the tv. Said it would be another two weeks by the time the part came in and he could come out again. Two weeks later he comes out. He opens the box with the part in it. Oops, wrong part. So now it will be another two weeks to order the part again and he can come out. Another two weeks later he comes out with the correct part, but unfortunately, that wasn’t the problem with the tv. So now he ordered another part that he thinks for sure will solve the problem. Here we are at 6 weeks. He comes out and the part doesn’t solve the tv’s problem. Now he’s gonna order a hold new front panel with the picture tube. Yes, it will be another two weeks. Now it’s 8 weeks. Two new repair men come out with the front panel. Guess what? It doesn’t solve the problem. They say it’s the power board. At this time, SEARS has ordered almost $2,000 worth of parts. The television only cost $1,100. You’d figure they just bring us a new tv. After speaking to managers of the store, customer service and district manager no one can help us. They said they don’t replace items until the problem has happened on 3 separate occasions. Never have we experience such customer service, and repair men that know nothing about televisions. Why didn’t they send a Samsung repair man? Now we are scheduled on July 31st to get the power board. Have my fingers crossed but not expecting too much. This makes me question the purpose of buying Sears service protection plan on their products. Please be wary of the customer service from Sears.
For Sears Representatives or OwnersRespond To This Complaint
Comments About Sears Review: TV repair with Sears
Recent Company Complaints
Prescott Manor Apartments
Tony’s Touch Painting & Repairs
CM Puleo Consulting
USA PC Support
The Winsor School
More Sears Complaints
Incompetence & Dishonest Business
I’m writing because of what they did to my ex-father-in-law. He has been a Long life customer with Sears and...
Girlfriend ripped-off by car mechanic
my girl friend was having problems with the selinoid/ starter on her suv ( I told her what the problem...
I have in the last 4/5 years purchased from Sears Canada in Barrie ON a washer/dryer/stove and fridge. Of these...
Anyone But Sears
We purchased–in the last 18 months from SEARS–2 dishwashers (1600 dollars); 2 microwaves (550.00 dollars) and 1 refrigerator 3,000 dollars)....
Faulty Gas Dryer
I had three problems with my Maytag dryer, the same issue every time. Sears said it wasn’t their responsibility it...
Watch out Sears
I took my truck in for some new tires and a front alinement , when finished i had to go...
Silly SEARS: Raising the price on sale items.
I was looking at Sears t-shirts on sale for $4.99. I couldn’t decide which one to buy. These were left...
Sears, shoddy appliances, shoddy parts and shoddy customer service
I owned Sears Kenmore appliances for more than 40 years without breakdowns or complaints. When it came time to replace...
No Refund From Sears!!!
I ordered a diamond ring online from Sears. I received a duplicate order. The first order was cancelled,so I was...
Purchased a lawn mower blade and the packaging said it “Fits all Craftsman 22-in. lawn mowers.” Purchased it in Sears...