Sears Review: TV repair with Sears
I have a 46 inch Samsung LED Flat Screen television that I purchased from SEARS two years ago. It started acting up and eventually would no longer turn on. I have the tv under our appliance warranty with all our other SEARS products (washer, dryer, refrigerator…). So I called Sears to have them come out and repair the tv. They said it would be two weeks before someone would come out. On the day of our appointment, the repair man disassembled the entire tv. Ordered the part to fix the tv. Said it would be another two weeks by the time the part came in and he could come out again. Two weeks later he comes out. He opens the box with the part in it. Oops, wrong part. So now it will be another two weeks to order the part again and he can come out. Another two weeks later he comes out with the correct part, but unfortunately, that wasn’t the problem with the tv. So now he ordered another part that he thinks for sure will solve the problem. Here we are at 6 weeks. He comes out and the part doesn’t solve the tv’s problem. Now he’s gonna order a hold new front panel with the picture tube. Yes, it will be another two weeks. Now it’s 8 weeks. Two new repair men come out with the front panel. Guess what? It doesn’t solve the problem. They say it’s the power board. At this time, SEARS has ordered almost $2,000 worth of parts. The television only cost $1,100. You’d figure they just bring us a new tv. After speaking to managers of the store, customer service and district manager no one can help us. They said they don’t replace items until the problem has happened on 3 separate occasions. Never have we experience such customer service, and repair men that know nothing about televisions. Why didn’t they send a Samsung repair man? Now we are scheduled on July 31st to get the power board. Have my fingers crossed but not expecting too much. This makes me question the purpose of buying Sears service protection plan on their products. Please be wary of the customer service from Sears.
Comments About Sears Review: TV repair with Sears
Recent Company Complaints
Siciliano’s A Taste Of Italy
United Credit of Vidalia
The Colonnade Apartments
Hand & Stone Massage and Facial Spa
More Sears Complaints
Lost wages exceed cost of new appliance!
I bought a Kitchenaid fridge from Sears in the Sears Eaton Centre store in Toronto. I paid $1700 for the...
Do they stand behind the products they sell?
I am writing to get some assistance, as i am having a terrible customer service experience. I contacted Sears with...
No Refund From Sears!!!
I ordered a diamond ring online from Sears. I received a duplicate order. The first order was cancelled,so I was...
Stapleless in Nebraska
I bought a cordless stapler from Sears Roebuck about 8 years, have been getting my staples from them since until...
I am writing to complain about the warranty department. A service repair man came to fix my washer, when he...
Sears, shoddy appliances, shoddy parts and shoddy customer service
I owned Sears Kenmore appliances for more than 40 years without breakdowns or complaints. When it came time to replace...
Don’t sell the dead dog accessory
It is horrifying to sell this horrible prop for Halloween. Get this off your shelves! I’ve been a loyal customer...
Waiting too long
I called to Sears Repair Service because I have three appliances broken. In the past, I waited 5 minutes, and...
Sears Not Taking Ownership In Closing Of Sears Portrait
March 2013, more than a month before my twin daughters’ 1st Holy Communion, I received a great coupon from Sears...
Ripped off at Sears
Just to start: Nov. 2012 I made an appt with Sears to have my Oven/Range top repaired. Long story short....