Poor treatment and facilities - Ramada Inn

I stayed at the Ramada Inn in Kearney from the 28 Jun – 1 Jul. When I checked in they tried to give me a 2nd level floor when I specifically specified I needed a botton floor room due to my health when I booked the room. In order to change the room they told me to come back at 1 pm. From 1 pm to 4:30 pm every 20 mins I got the same answer … your room will be ready in 20 minutes. That was totally wrong and inapproapriate especially when someone just walk in the hotel around 3:30 and received a bottom floor room.

This is poor management and treatment of guest. I should have have a one night charge taken off my bill. But they came up with an excuse why they could not give me one. This by far is the worst ever Ramada Inn I have ever stayed at and will propably be my last. That decision will be up to how you answer this complaint and what is done about it!

John-Henry

Ramada Inn
301 2nd Ave
Kearney, NE 68847
308-237-3141

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