PIXWRAPS Worst in Customer Service and Product Delivery - PixWraps

I ordered three prints to be done on Canvas. Two were the same day (May 7th) and the last on May 10th. They advertise to allow for 10-14 days to deliver. I began contacting them to find the status of my orders around May 17th with no answer. They are great at electronically acknowledging the inquiry, but they never contact you back with a response or status.

I finally was able to speak to a Customer Service Rep on June 7th and found they had the photos in the wrong folder and couldn’t process. No one ever called and tried to resolve this rather than just ignoring it. The Rep said she had fixed the issue and would send to production. On June 12th they were shipped with a USPS tracking # provided. I check the tracking daily and find that although it reached the USPS sort center on June 13th is has not moved since. I trust that it will come before I pass on to the hereafter.

The other and oldest orders have not been produced and no one since June7th responds to my emails, or voice messages. I even write the owner and he ignored me.

Since I purchased these orders from Half Off Depot, I wrote to them for assistance, but guess what–they won’t respond either, but I did get a beautiful acknowledgment of my complaint.

I would recommend staying away from this company and finding one where they value their customers and find it necessary to resolve problems quickly.

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Comments About PixWraps Review: PIXWRAPS Worst in Customer Service and Product Delivery

  • Mike Byrnes

    My order is over 3 months late and nobody picks up their customer service phone number. _PixWrap, thanks for nothin’!

  • Paige weinberg

    Its crazy to see these comments because I ordered 3 canvas’s months ago and havent recieved my third one either… I have wrote several complaints and no one will respond to me. i have no idea where my third canvas is or if i will ever get it.. how do you contact them? any help would be MUCH appreciated!!

  • Julie Dinkins

    I bought four vouchers from Yollar to be used on pixwraps. I have tried for over a week to complete my order, and I cannot. I have sent at least 20 requests to pixwraps to open a trouble ticket but no one from pixwraps will contact me. Please pardon my frustration here, but I have contacted their r help department stating I need help with my order, but no one contacts me. I get the automatic reply, but after that no one contacts me. I am now desperate and trying to send emails to whomever I can find at pixwraps and Yollar. I filed a complaint with the BBB as well.

    I have completed my orders, but it never completed and showed me the final product. Their web site states someone will contact me about the final product. But they did not. Today I get an email saying you are going to cancel my order!!!!

    These are four different prepaid orders I got through yollar and I cannot get anyone from pixwraps to contact me!

    I realize these were discounted because I used the prepaid yollar deal, but I did not know discounted items meant I got inferior customer service.

    I have gone to their help page, their contact page, and even tried the online chat from the pixwraps web site, but no response and the chat says they are not available and to leave a message. I have done this several times. I have sent emails over and over again but no one ever takes the time to reply. Please contact me asap.

    This is becoming a horrible experience. I will never do anything with yollar again. At this point I should be demanding a refund, but I I want to get my order finished and done. It was going to be a gift for my kids grandfather, but that has come and gone. Now I am just begging to get it done.

  • SY

    Same experience with the other commenters. No customer service, no communication. They repeat the same story if there is an issue with your order "the system is down right now, cant look up your order" when this was said to me at 3 different calls, difference reps, at different days, I finally said that’s what you guys been telling me, is that the story? Then the last rep realized she couldnt use that same excuse, she got Andrew on the line, who was not apologetic at all, I told him I understand if things are backed up but communication would be nice, to let customer know at least that the photos were recd, that there is a backup…basically where the order is at. I made my 2 orders 5/16, bought vouchers from crowdsavings. Its 6/22 now, still no word. REFUND PLEASE.


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