PixWraps Review: PIXWRAPS Worst in Customer Service and Product Delivery
I ordered three prints to be done on Canvas. Two were the same day (May 7th) and the last on May 10th. They advertise to allow for 10-14 days to deliver. I began contacting them to find the status of my orders around May 17th with no answer. They are great at electronically acknowledging the inquiry, but they never contact you back with a response or status.
I finally was able to speak to a Customer Service Rep on June 7th and found they had the photos in the wrong folder and couldn’t process. No one ever called and tried to resolve this rather than just ignoring it. The Rep said she had fixed the issue and would send to production. On June 12th they were shipped with a USPS tracking # provided. I check the tracking daily and find that although it reached the USPS sort center on June 13th is has not moved since. I trust that it will come before I pass on to the hereafter.
The other and oldest orders have not been produced and no one since June7th responds to my emails, or voice messages. I even write the owner and he ignored me.
Since I purchased these orders from Half Off Depot, I wrote to them for assistance, but guess what–they won’t respond either, but I did get a beautiful acknowledgment of my complaint.
I would recommend staying away from this company and finding one where they value their customers and find it necessary to resolve problems quickly.
For PixWraps Representatives or OwnersRespond To This Complaint
Comments About PixWraps Review: PIXWRAPS Worst in Customer Service and Product Delivery
Recent Company Complaints
Advantage Home Solutions
South Court Pharmacy
Alameda County Sheriff’s Department
More PixWraps Complaints
LAWSUITS AWAIT THIS COMPANY
I am ordered a voucher off of teambuy.ca and it was $40 for a 16×18 canvas and a $50 credit...
I purchased a voucher and have filed 3 voucher inquiries with Pixwraps in the last 3 months. NO RESPONSE! What...
Horrible response time
I placed an order over Labor Day Weekend to get a special pricing; there was an error in the order...
Still have not received my item
I made a purchase from Pixwraps on November 13, 2012. I have tried numerous times via email and customer service...
PixWraps is a scam
I purchased a 16×20 wrap on October 29, 2012 and as of today I still have not received it. I’ve...
Slow beyond belief – indifferent customer service
I can not think of a worse customer experience I have ever had than with Pix Wraps. While I received...
NO canvas to date
I ordered the buy 4 18×24 get the 5th free last august 2012, placed an order for three canvas on...
Holy cow! 3rd times a charm?
I had purchased a special deal for a gallery wrapped portrait, and was very excited to get our wedding photo...
No Product From PixWraps
On December 14, 2012 I ordered a 16 X 20 Metal Canvas. It is now April 5 and I still...
How to not get repeat business
I bought a $39 voucher for a canvas wrap…I was very excited as this seemed like a great deal better...