PIXWRAPS Worst in Customer Service and Product Delivery - PixWraps
I ordered three prints to be done on Canvas. Two were the same day (May 7th) and the last on May 10th. They advertise to allow for 10-14 days to deliver. I began contacting them to find the status of my orders around May 17th with no answer. They are great at electronically acknowledging the inquiry, but they never contact you back with a response or status.
I finally was able to speak to a Customer Service Rep on June 7th and found they had the photos in the wrong folder and couldn’t process. No one ever called and tried to resolve this rather than just ignoring it. The Rep said she had fixed the issue and would send to production. On June 12th they were shipped with a USPS tracking # provided. I check the tracking daily and find that although it reached the USPS sort center on June 13th is has not moved since. I trust that it will come before I pass on to the hereafter.
The other and oldest orders have not been produced and no one since June7th responds to my emails, or voice messages. I even write the owner and he ignored me.
Since I purchased these orders from Half Off Depot, I wrote to them for assistance, but guess what–they won’t respond either, but I did get a beautiful acknowledgment of my complaint.
I would recommend staying away from this company and finding one where they value their customers and find it necessary to resolve problems quickly.
Comments About PixWraps Review: PIXWRAPS Worst in Customer Service and Product Delivery
Most Viewed Complaints
Great Plains Lending Reviews
Avas Flowers Reviews
Recent Company Complaints
JB Tree Company of Brighton
Morgan Property Management
The Tile Shop
Kounty Line Pets
Dr Mark Stengler’s Health Revelations
More PixWraps Complaints
On 7/12/2012 I purchased a voucher from Saveology for a 20″x30″ canvas print, to be fulfilled by Pixwraps. On 11/25/2012...
PixWraps Is Ridiculous
I Purchased a voucher on line for an image edged portrait, received an email from pix wraps that they received...
Be aware! Avoid avoid avoid!
Dealing with www.pixwraps.com was the worst customer service I ever have. I made the mistake for purchasing a few vouchers of...
PIXWRAPS IS A COMPLETE SCAM – WORST COMPANY EVER!
I ordered 4 canvases on 12/4/12 and was told it would take 15 days to process and be sent to...
No response; No pictures
Purchased 3 canvases using a voucher ($29 each) on Dec 25 2012. As of Mar 15 2013, no delivery. I...
Patiently Waiting No More
I purchased a Groupon Voucher for a canvas print and placed the order for it in OCTOBER 2012. After several...
PixWraps/Six Shooting Stars – 800 Priceless Family Photos GONE!!!
I purchased a voucher through Eversave for $59 to have up to 1000 photos scanned to a DVD. I followed...
Poor Customer Service Experience TWICE
I ordered from them once in June, and although slow and challenging I was assured in an email promotion that...
Never order from PixWraps
I purchased a YP Deal of the day on April 29th, 2012 for $44.00 for a 20 x24 gallery wrapped...
Avoid This Company
I can echo the other complaints—-paid for vouchers at a discount then placed my orders. Absolutely horrible customer service, they...