PixWraps Review: PIXWRAPS Worst in Customer Service and Product Delivery
I ordered three prints to be done on Canvas. Two were the same day (May 7th) and the last on May 10th. They advertise to allow for 10-14 days to deliver. I began contacting them to find the status of my orders around May 17th with no answer. They are great at electronically acknowledging the inquiry, but they never contact you back with a response or status.
I finally was able to speak to a Customer Service Rep on June 7th and found they had the photos in the wrong folder and couldn’t process. No one ever called and tried to resolve this rather than just ignoring it. The Rep said she had fixed the issue and would send to production. On June 12th they were shipped with a USPS tracking # provided. I check the tracking daily and find that although it reached the USPS sort center on June 13th is has not moved since. I trust that it will come before I pass on to the hereafter.
The other and oldest orders have not been produced and no one since June7th responds to my emails, or voice messages. I even write the owner and he ignored me.
Since I purchased these orders from Half Off Depot, I wrote to them for assistance, but guess what–they won’t respond either, but I did get a beautiful acknowledgment of my complaint.
I would recommend staying away from this company and finding one where they value their customers and find it necessary to resolve problems quickly.
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