Incomplete order, No Customer Service, No satisfaction! - NuWave
After finding the NuWave PIC postings on Complaintlist.com, and seeing a company response to the complaints (see: Jeremy in the posts), I sent the following email to the company address that Jeremy provided. Now, nearly a week later, having had no “order deliveries” or email response, I thought I should make my complaint a part of the public outcry, in hope of resolution.
Jeremy (or whoever will respond from NuWave/Hearthware)
Like so many others who are venting their complaints online, I, too, have yet to receive my full order. As advertised, I received the PIC package (2 ea.) within days of the order. However, the invoice date was 07/23/12 and now (6 weeks later), I’m still waiting on the rest of the offer (pans, etc.).
It was noticeable on the invoice (July 23 ) that, along with the first installment payment for the PIC, shipping & handling for the complete package ($69.90) had already been charged to my credit card. So, I guess someone is making interest off of the S&H money while actual handling & shipping is yet to be accomplished. Now, 6 weeks later, another installment payment for the PIC is about to be taken, if not already, and I have yet to get my full order. Shortly, full payment will have been made and the 90 day money back satisfaction will have expired and, based on your company’s exhibited performance, I likely will still not have received my full order.
Like other complainers, I have called and emailed customer service several times, but have never had a reply. Jeremy’s replies (found on www.complaintlist.com) present the only comments I’ve seen from the company. Left without any explanations from a dead end customer service source, Jeremy’s mentioning of “backorder” problems is the first I’ve heard that there was such a problem. — Customer Service appears to be a joke that your company has pulled on unsuspecting buyers.
Question: Does the time required by backorder extend the 90 day money back offer?
I noticed that one customer included in his complaint: “I recorded the infomercial. My credit card company along with the states attorney general and the BBB is getting a copy in order to see how these snakes operate.” Unless I hear something quickly, I will be forced to take similar action.
Sherilyn Crain (invoice says CAROLINE CRANE)
1100 S. Front St
Noble, OK 73068
email address: MLJeditor@sbcglobal.net
Order # 64223A (Invoice Date: 07/23/12)
Customer No. 72469
Reference # 11532100
Comments About NuWave Review: Incomplete order, No Customer Service, No satisfaction!
Most Viewed Complaints
Nice Sole Reviews
Great Plains Lending Reviews
Recent Company Complaints
Ark Management New Jersey
East Coast Moving
M & M Auto Brokers
Sweet Gibraltar Weddings
Security Credit Services
Royal Inn Lake Havasu City
More NuWave Complaints
we are part of the united states
I, like many others saw the miss-infomercial on the t.v. about the nu-wave cooktop. Living in alaska I am always...
Nuwave a “screw” wa
My husband, who is a chef, saw an ad on tv for NuWave Precision Induction portable stove tops. In the...
Saw the product on TV and was impressed with the features and the price. Prior to ordering on line; I...
Deceptive ads by NuWave PIC
I watched an ad for nuwave cooktop. I understood the ad to stat buy 1 nuwave cooktop and added cookware...
Beware of buying from Nuwave PIC
I Paid in full for my Nuwave PIC that I bought in 2012. Now I am getting another letter from...
Very Poor Customer Service from NuWave PIC
Verv simply we ordered the “FREE” accessory items and 2 NW PIC, we received the 2 NW PICs and NO...
Charged for non delivered items
I have ordered in 2013 from an add on television, the buy one get one free PIC and ordered the...
Nuwave Induction cooktop Package SCAM False advertising
I ordered on line because it seemed to be the best price. The on line commercial shows the induction cooktop...
Don’t fall for the Nuwave PIC
I ordered two of these induction cooktops. Ordering was a hassle so that should have been my first red flag....
Trying to keep a 88 year old safe but got the
My nephew order this for my mother who is 88. It would have been perfect for her. Also buy one...