NuWave Oven Review: NuWave PIC Customer Service?
I love the nuwave however the support stinks in my case. I contacted the customer support today about the plastic fan in the unit. It broke, probably a flaw from the factory. I inquired about getting a new fan and got a spiel about “Replacing it is a fire hazzard. It takes an electrician to install. You will have to buy a new power head ($78 with shipping).” — over a stupid low cost plastic????
I am glad that they are concerned about my health – get electrocuted or whatever but that is my choice. Perhaps they look for a fast buck on a fan that should not have broken in the first place?
I told them that they would not get a good report from me – this may not be posted long on this site if at all but I am expressing my feelings about their greed and lack of ‘customer support’. They can sell the part if they want to.
I will not promote them on other blogs either!
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