Vivint Home Security Review: I told the representative that I no longer own the house
I was a customer of Apex Alarm , I signed a 5 year contract for a security system for a house I owned in Vancouver, WA. I have since moved and no longer own this house. I continued to pay for the alarm system even though I didn’t live in the house to honor the contract. In Dec. of 2011, a representative from Vivint Home Security contacted me and said that they now are my alarm company. I told the representative that I no longer own the house and I would like to close my account.
She told me the amount to buy out the contract and after I paid with a credit card over the phone she said that she would close the account. She also told me that I should probably fax a letter stating that I would like to close my account so that in case they don’t process the cancellation, I wouldn’t get charged for more months. It is now June of 2012 and I was contacted by Vivint stating that my account is past due. I explained that I had closed my account back in December of 2011. The new representative told me that the account was still active and that it was required that I send a letter in to close my account. I tried to explain that I was not told that I had to send it in and that I was told that I should send it in.
After getting transferred to several representatives I talked to a Accounts Manager named Josh Willis. He explained to me that this is their policy and since it is 27 day until the account is renewed for another year and their policy is you have to notify them by 30 days that the account would automatically be renewed for 1 more year. I told him that I wasn’t told I had to send the letter in and that it was very convenient that they contacted me when it was too late to cancel and if this is the way Vivint screws over their clients, he said yes.
Comments About Vivint Home Security Review: I told the representative that I no longer own the house
Recent Company Complaints
BMW of San Antonio
Westford Auto Sales
OEM Auto Sound
Green River Foods
Cedar Crest Apartments
First National Real Estate Capital
Little Joe’s Trucking
More Vivint Home Security Complaints
Watch out for Vivint Security
In July 2011, I thought I was doing a good thing by signing up with this company. The following month,...
This is my experience, i signed up for vivint home security, and ever since i have had problems, 1. the...
Vivint turned my heat off while I was away, system defaulted at 35 degrees.
I purchased the vivint alarm and heat monitoring system in Feb 2012 for a 42 month commitment. In Oct 2012...
They do not care about the customer. Sucks…
They do not care about the customer. it is all about getting the money and no follow thur. We have...
Cancellation of Vivint Security
My name is Rosie Smith I called Vivint Security Company to cancel my service. I was informed that I needed...
Warning! Do Not Use Vivint Also Known As APX
Vivint refuses to refund my $200 for services that was not provided from Oct 2012 through March 2013. Honestly, the...
Won’t disconnect my service!
I’ve had Vivint for about 5 yrs. I recently switched to another company but first had to disconnect theirs. A...
Worst Company Vivint, An inside look
I worked for Vivint for a few years just ending my stay there this summer. They prey on the elderly,...
I do not recommend this company
We have had Vivant for 5 years. On Aug 15 we upgraded our security package. After we upgraded on the...
Don’t Trust – Terrible Company
I was leaving for vacation on june 1st and left special instructions with my alarm company that my neighbor will...