I told the representative that I no longer own the house - Vivint Home Security
I was a customer of Apex Alarm , I signed a 5 year contract for a security system for a house I owned in Vancouver, WA. I have since moved and no longer own this house. I continued to pay for the alarm system even though I didn’t live in the house to honor the contract. In Dec. of 2011, a representative from Vivint Home Security contacted me and said that they now are my alarm company. I told the representative that I no longer own the house and I would like to close my account.
She told me the amount to buy out the contract and after I paid with a credit card over the phone she said that she would close the account. She also told me that I should probably fax a letter stating that I would like to close my account so that in case they don’t process the cancellation, I wouldn’t get charged for more months. It is now June of 2012 and I was contacted by Vivint stating that my account is past due. I explained that I had closed my account back in December of 2011. The new representative told me that the account was still active and that it was required that I send a letter in to close my account. I tried to explain that I was not told that I had to send it in and that I was told that I should send it in.
After getting transferred to several representatives I talked to a Accounts Manager named Josh Willis. He explained to me that this is their policy and since it is 27 day until the account is renewed for another year and their policy is you have to notify them by 30 days that the account would automatically be renewed for 1 more year. I told him that I wasn’t told I had to send the letter in and that it was very convenient that they contacted me when it was too late to cancel and if this is the way Vivint screws over their clients, he said yes.
Comments About Vivint Home Security Review: I told the representative that I no longer own the house
Most Viewed Complaints
Great Plains Lending Reviews
Recent Company Complaints
Fountain Hills Air
Jack Taylor’s Alexandria Toyota
More Vivint Home Security Complaints
I do not recommend this company
We have had Vivant for 5 years. On Aug 15 we upgraded our security package. After we upgraded on the...
Warning! Do Not Use Vivint Also Known As APX
Vivint refuses to refund my $200 for services that was not provided from Oct 2012 through March 2013. Honestly, the...
Don’t Do It!
Do not go with this company. Their equipment sucks and does not work. I called to cancel within a 30...
Watch out for Vivint Security
In July 2011, I thought I was doing a good thing by signing up with this company. The following month,...
Vivint Screaming Mimi
I had Vivint installed on aug 12 2014 . I looked at the things that were supposed to be installed...
Disregarded “No Soliciting” Sign
Sales person disregarded “NO SOLICITING” sign on my front door, knocked anyway. I came to answer, saw person with clip...
Left Such A Bad Taste In My Mouth About Home Security Systems
I got a home security system from Vivint Home Security about 5 years ago due to a break in while...
Which account are you paying for? Yours or someone elses?
I had Vivint Home Security System installed. Vivint takes their monthly payments from my bank account. Suddenly Vivint gets confused...
Horrible customer service, decietful, manipulative and intrusive
This company was supposed to “be the best”, I read online reviews and at the time (15 months ago) there...
Bad customer service
I would complain directly to Vivint…however they do not give out any information for an e-mail address to file a...