I told the representative that I no longer own the house - Vivint Home Security
I was a customer of Apex Alarm , I signed a 5 year contract for a security system for a house I owned in Vancouver, WA. I have since moved and no longer own this house. I continued to pay for the alarm system even though I didn’t live in the house to honor the contract. In Dec. of 2011, a representative from Vivint Home Security contacted me and said that they now are my alarm company. I told the representative that I no longer own the house and I would like to close my account.
She told me the amount to buy out the contract and after I paid with a credit card over the phone she said that she would close the account. She also told me that I should probably fax a letter stating that I would like to close my account so that in case they don’t process the cancellation, I wouldn’t get charged for more months. It is now June of 2012 and I was contacted by Vivint stating that my account is past due. I explained that I had closed my account back in December of 2011. The new representative told me that the account was still active and that it was required that I send a letter in to close my account. I tried to explain that I was not told that I had to send it in and that I was told that I should send it in.
After getting transferred to several representatives I talked to a Accounts Manager named Josh Willis. He explained to me that this is their policy and since it is 27 day until the account is renewed for another year and their policy is you have to notify them by 30 days that the account would automatically be renewed for 1 more year. I told him that I wasn’t told I had to send the letter in and that it was very convenient that they contacted me when it was too late to cancel and if this is the way Vivint screws over their clients, he said yes.
Comments About Vivint Home Security Review: I told the representative that I no longer own the house
Most Viewed Complaints
Comenity Bank Reviews
Recent Company Complaints
The Butchers Market
Brukus Motorcycle Parts
Ocean Plaza Hotel
Hudson Valley Roofers
More Vivint Home Security Complaints
Bad Security Company
Pushy Sales Rep hype up the security service. I bought into the sales pitch and what a mistake. I had...
Don’t Do It!
Do not go with this company. Their equipment sucks and does not work. I called to cancel within a 30...
They do not care about the customer. Sucks…
They do not care about the customer. it is all about getting the money and no follow thur. We have...
I signed a paper in June, 2015 to replace my ADT system. They would not leave an original copy of...
Intruders can break in, takes 3 weeks
In April 2014 I switched my home security system from ADT to Vivint, the sale person spoke with me in...
Cancellation of Vivint Security
My name is Rosie Smith I called Vivint Security Company to cancel my service. I was informed that I needed...
Which account are you paying for? Yours or someone elses?
I had Vivint Home Security System installed. Vivint takes their monthly payments from my bank account. Suddenly Vivint gets confused...
Vivint Screaming Mimi
I had Vivint installed on aug 12 2014 . I looked at the things that were supposed to be installed...
We’ve had the system for about 1.5 years in we are constantly having the alarm disarm itself, receive numerous “low...
I told the representative that I no longer own the house
I was a customer of Apex Alarm , I signed a 5 year contract for a security system for a...