Vivint Home Security Review: I told the representative that I no longer own the house
I was a customer of Apex Alarm , I signed a 5 year contract for a security system for a house I owned in Vancouver, WA. I have since moved and no longer own this house. I continued to pay for the alarm system even though I didn’t live in the house to honor the contract. In Dec. of 2011, a representative from Vivint Home Security contacted me and said that they now are my alarm company. I told the representative that I no longer own the house and I would like to close my account.
She told me the amount to buy out the contract and after I paid with a credit card over the phone she said that she would close the account. She also told me that I should probably fax a letter stating that I would like to close my account so that in case they don’t process the cancellation, I wouldn’t get charged for more months. It is now June of 2012 and I was contacted by Vivint stating that my account is past due. I explained that I had closed my account back in December of 2011. The new representative told me that the account was still active and that it was required that I send a letter in to close my account. I tried to explain that I was not told that I had to send it in and that I was told that I should send it in.
After getting transferred to several representatives I talked to a Accounts Manager named Josh Willis. He explained to me that this is their policy and since it is 27 day until the account is renewed for another year and their policy is you have to notify them by 30 days that the account would automatically be renewed for 1 more year. I told him that I wasn’t told I had to send the letter in and that it was very convenient that they contacted me when it was too late to cancel and if this is the way Vivint screws over their clients, he said yes.
Comments About Vivint Home Security Review: I told the representative that I no longer own the house
Recent Company Complaints
Leavitt & Sons Deli
Mountain View Tire & Auto Service
PRS Property Management
62 Service Center
More Vivint Home Security Complaints
Intruders can break in, takes 3 weeks
In April 2014 I switched my home security system from ADT to Vivint, the sale person spoke with me in...
Won’t disconnect my service!
I’ve had Vivint for about 5 yrs. I recently switched to another company but first had to disconnect theirs. A...
They do not care about the customer. Sucks…
They do not care about the customer. it is all about getting the money and no follow thur. We have...
Beware of renewing contract
On or about 1-1-1/2 years ago one of my contracts with Vivint was going to be expired. I had made...
Worst Company Vivint, An inside look
I worked for Vivint for a few years just ending my stay there this summer. They prey on the elderly,...
Cancellation of Vivint Security
My name is Rosie Smith I called Vivint Security Company to cancel my service. I was informed that I needed...
Don’t Trust – Terrible Company
I was leaving for vacation on june 1st and left special instructions with my alarm company that my neighbor will...
This is my experience, i signed up for vivint home security, and ever since i have had problems, 1. the...
Pushy Foul-Mouthed Salesperson
Young man named Ryan showed up at my door wanting to sell us an Alarm System. I told him we...
Vivint Screaming Mimi
I had Vivint installed on aug 12 2014 . I looked at the things that were supposed to be installed...